Do I need a MAC code???

Hi,
A gentleman from BT called to my home yesterday and gave me info on BT Infinity and said he could do all the work for me to change back to BT from SKy (I am within the 31days cancellation period) although I said I would like to send the letter to sky recorded delivery, which i did.
My 31 days notice would be up until the 24th March and so I am very eager to make sure eveything is in order but unfortunately I wasn't given a copy of the paperwork with references etc.
Do I need to contact Sky for a MAC code or will they email me it automatically when they receieve the letter asking for my phone and broadband service to be cancelled?
I really wanna get it all sorted before my 31 days are up.

Eileen77 wrote:
Hi,
A gentleman from BT called to my home yesterday and gave me info on BT Infinity and said he could do all the work for me to change back to BT from SKy (I am within the 31days cancellation period) although I said I would like to send the letter to sky recorded delivery, which i did.
My 31 days notice would be up until the 24th March and so I am very eager to make sure eveything is in order but unfortunately I wasn't given a copy of the paperwork with references etc.
Do I need to contact Sky for a MAC code or will they email me it automatically when they receieve the letter asking for my phone and broadband service to be cancelled?
I really wanna get it all sorted before my 31 days are up.
Hi there,
If I were you, I would ring Sky and ask for your MAC code. They should be able to give it to you there and then, over the phone. This was the case when I migrated in from my previous ISP (Be).
I hope this info helps.

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When I enquired about Bt Infinity,I was told that I needed a mac code from my previous supplier virgin (adsl not cable).I obtained this and passed it onto BT.The next day after going live on BT Infinty I contacted virgin to see if my mac code had been used and was told it had not and that I would have to phone back and cancel with virgin and pay a £24 disconnection fee.I then contacted BT by phone and was told that I would have to pay this anyway.Any advice on this matter would be very helpful.
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Infinitechris wrote:
For those wanting to know the processes used this Ofcom page explains - put simply the current processes do not really work for switching bundled services and they are looking at ways to improve them.
Interestingly for moves from Virgin Cable to BT there is no current formal system and Ofcom gives it as an example of what they call Cease and Provide where currently the consumer must do the leg work and sort out both ends themselves.
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Is a MAC code needed?

Hi,
I have signed up to switch from TalkTalk to BT with the instalation date being the 5th May and as yet have not been asked for a MAC code. Does this mean that a MAC code isn't needed or do BT leave it to the last possible moment to ask to to get one?
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Hi Razorman,
I can take a look at this for you to see what is going on with your broadband. Please could you send me in your details using the "Contact Us" link found in my profile?
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Re: Invalid MAC Code?

I am having the same problem (switching my broadband from o2 to BT and being issued an invalid mac code) and i am getting nowhere fast. My broadband with o2 worked very well for well over a year. The wireless router was good enough to let me son play his xbox live in his room and for various mobile phones to get internet connections. Then without warning o2 did an upgrade and my router stopped working. I was sent what they called a better router - it wasn't. Kept disconnecting and there was no signal throughout the house. I complained and they sent me a second better version and again the same problems.
I then decided to move to BT who assured me there router was much better. And so the nightmare began.
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Returned to BT and again I was advised that mac code was invalid.
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Decided to contact Ofcom and they advised me the responsibility lay with o2 and that I should ask to speak to a manger. I did try however getting to a manger seems to be almost impossible. I was promised by o2 that they would send me another mac code and the advisor did admit they were having technical difficulties!!!
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Hi,
I have had what I beleive to be a similar problem with my present ISP Talk Talk, I wish to move to BT Infinity and having placed the order,was asked to request a Mac Code from TT which they duly provided.
This is where the fun begins !!
Promptly fed the Mac Code into the required online form - not recognised ! tried again and again - same result ! .
Contacted BT help and they explained that I would need to be on BT Broad Band before I could upgrade to Fibre,to which I accepted that may be the case.I then mentioned about the problematic Mac Code to which the CSrep took down the code and said he would then ring me on my mobile the following day with regard to instructions about Fibre Optics order and mac code problem. This he did but unfortunately the same problem with the mac code occurred.
So am now in the dilemma of being in between two ISPs albeit still connected to TT I would like to have been in a more positive situation with BT

How do I join BT when they tell me my MAC code isn...

BT won't accept my MAC code
My wife wished to join BT changing from our original broadband supplier Sky.
So the story so far is having spent a whole day trying to achieve this and failed.
The reason is my MAC code is the wrong length for BT to accept.
My MAC code is four alpha numberics seven digits a slash and then four alphanumerical.
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Welcome and thanks for posting!
I'm sorry to see the problems you're having switching your broadband over to us. I'd like to take a look at the code from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Include as much info as you can and we'll give you a shout back.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Is this my MAC code?

Hi.
I know I can get this from my provider (Tesco) but a piece of diagnostic software on my laptop says that my "MAC Address" is XX-Xy-Xy-XX-Xy-Xy, where X is a number and y is a lower case letter.
There are two other "MAC IDs" on a label on my wireless router but neither of these is the same as the above. (One is a LAN MAC ID and the other is a WLAN MAC ID).
Can I safely assume that the MAC Address mentioned in the software is the MAC number required by BT when asking for a switch to their BB?
Thanks.
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Hi, the MAC code that you quote is not the code required from your ISP, what you have given is the Media Access Control.
Wiki describes this as " MAC addresses are most often assigned by the manufacturer of a network interface card (NIC) and are stored in its hardware"
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If I have solved your Issue please click the "Mark as accepted solution" button.

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Welcome to the forum. A MAC is not technically necessary but it does help the transfer process, and the losing ISP might levy a charge if you go ahead without asking for one.
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