Do I need an IIS component?

For as long as I've been working with my current employer
(just over a year) and for quite some time before that, we have
published help files onto a dedicated server using an IIS
component. Specifically, we use RoboEngine to publish a help file
in WebHelp Pro.
We're taking a look at how we do things, and the question
came up, "Why don't we simply generate the output onto a secure
shared drive without the IIS component?" Why indeed?
So, I'm posing this to the experts out there. What is the
advantage to publishing to a Robo server? I know that you can
gather a usage summary, but we don't use that anyway. I believe
that RoboEngine gives us the natural-language search. Personally,
I'm not a fan of natural-language search, but enough people may be
that could impact this decision. Is there anything else it does
that I'm missing?
Is there a performance issue if we have the users access the
generated files directly? Our help files are a bit intense and are
accessed several times per hour. If I have an update during working
hours, will generating a new output cause a problem?
What do you do with your most intense HTML help files?
Kevin Elmore

quote:
Originally posted by:
Captiv8r
Please don't interpret what I'm about to say as chiding you
or poking fun wrongly. But why would you be using RoboEngine if you
aren't interested in the associated features it provides? Seems odd
one would spend the extra $1,000 or so for it and not use it.
No, that's a pretty fair question. I'm not even sure that we
would stop using it.
A little bit of background: I work with about a dozen help
files with another co-worker. We both update these files as
requests come in. We store the files on the network drive and
"check them out" by copying them to our hard drives. For the most
part, we are able to work with each other on these files.
Sometimes, we run into some snags and are uncertain if it is
the IIS component that's causing it. Or maybe if things would run
more smoothly without the RoboEngine. Specifically, the engine
crashes sometimes, and we have to go through a troublesome process
to get it running again. Since people rely on our help files to
perform their jobs quickly (call center), it is a definitely
problem when we have a crash. Granted, it doesn't happen often, but
when it does, it makes quite an impact.
It was then brought to my attention that while we suffer with
a crashed server or a broken Search function on robo1, we do not
run into this problem with one of our help files. This help file is
published to a shared drive with no IIS component. So, we are
wondering if we should continue using RoboEngine. We don't actually
use that much of the features (I'm sure they looked good on paper,
but we don't really make much use of them), so we're evaluating if
it's worth the pain. Of course, I also recognize that I'm examining
one small help file versus multiple, larger help files. Perhaps we
would suffer potential crashes regardless of where we store our
output files.
So far, the biggest advantages would be:
Natural language search
Usage summary
Incorporating baggage files into the search function
The only one we might use would be the natural language
search. Personally, I'd rather just do a text search anyway.
Kevin

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