Do I need Robohelp server?

Hello,
I'm hoping someone can lead me in the right direction. I'm new to Frame 10, Robohelp, and AIR help.
I've been asked to generate online help based on the Adobe AIR format. I was able to generate the local version (installed on PC) and have the context-sensitivity work.
However, my designers are now saying that they do not want the Adobe AIR help to be installed on every client machine - they only want the help installed on an Oracle Weblogic server, and to have the client machines call the help from the Weblogic server. This server is not connected to the external Internet - the app. I'm documenting is uses a server-client architecture.
I'm not interested in collecting any data on how the help is used, commenting, moderation, etc (maybe one day, but not right now since I have a lot to learn first!).
Here are my questions:
1) I'm using TCS 3 - do I also need Adobe Robohelp server to implement this solution?
2) Do I need to generate browser-based AIR help or can I instead generate the locally installed version?
3) In this solution, can I still include a link within the AIR help to a PDF version of the help?
Thanks in advance for your help!
Sue

1) I'm using TCS 3 - do I also need Adobe Robohelp server to implement this solution?
No and it would be of no use as there is no Pro version of BB AIR help.
2) Do I need to generate browser-based AIR help or can I instead generate the locally installed version?
Yes to the first part and no to the second. The locally installed version can only be installed locally, not on a server.
3) In this solution, can I still include a link within the AIR help to a PDF version of the help?
I haven't tested but to the best of my knowledge you can.
With all that said, I would generate a very simple output and have your developers test it.
If I have understood you correctly, your app is installed on the local but stores its data on the server. With that setup, local help would be more appropriate. You don't have to use commenting but if you want to later, it is possible with local AIR help but not BB. Have you seen the AIR pages on my site?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

Do I need Robohelp Server or Source Control? and RH installation

So, I'm still comparing authoring products and trying to filter down requirements.
I've been reading more about RH and have come across RH Server and source Control and wondering exactly if they are needed.
I'm the single author in the company, most likely publishing web help, or html help outputs for use online via our web application.
Is there any need to implement Server or source control, as far as I can see Server gives me reporting abilities and statistic reports, neither of which I really need. Is there anything else about RH Server that would be beneficial?
Also, source control, this is more needed when there are multiple writers accessing the same content at the same time so that problems dont crop up? Correct?
Also, how difficult, or time consuming is the installation process of RH on a single machine. Is it a simple program installation, or will I need to install server-side databases or anything else that could require the IT team to get involved?
Thanks for your help.
Nick

Hi Nick.
You have got it pretty much spot on. RoboHelp Server is mainly only required if you want the additional reporting functionality. There are some other minor differences between RoboHelp and RoboHelp Server but that is the main one. RoboSource Control is a application to get source files safe and backed up and is designed for a multi-author environment. It adds a layer of complexity for a single author environment although you can still use it if you wish. Personally I'd just ensure you have your source on a local drive (a key requirement of RoboHelp) and backup to a network drive.
The installation of RoboHelp is painless. It is just like any other application with a wizard to guide you. It has various options that you can choose, one of which is whether to install the RoboSourceControl client.
Click here for further reading on the difference between RoboHelp Server and RoboSourceControl.
Read the RoboColum(n).

Help for robohelp server

Hi,
I'm sure it's user error, but ... I'm evaluating Adobe
Technical Communications Sutie (which I've never used before)
because we'd like to publish help files out to a web site with an
existing app running in a .Net environment. I've searched
everywhere, but can't find the documentation that tells me:
1. do or don't I need RoboHelp Server ( I think so, but I'd
like to see why in writing)
2. the actual process to publish out to the web
Can anybody help direct me to where this documentation might
be?
Thanks,
zjillian

Hey, zjillian and welcome to the forums!
In the case you outline, I don't believe you would need the
RoboHelp Server *necessarily*. It's optional and depends on whether
you would like to use the features provided by the server. You can
read this article that explains more about the server.
http://www.adobe.com/devnet/robohelp/articles/rhserver.html
If you don't need these features, then publishing as plain
"WebHelp" to support a .NET app would be fine. Either method can
use the .NET API (also optional) which is included for free with
RoboHelp along this path on your computer.
C:\Program Files\Adobe\RoboHelp 7.0\CSH API\RoboHelp.NET
The actual process to publish depends on your particular
destination and method. For example, sending them via FTP to a web
server directly, or placing them on a LAN Share drive where the web
administrator can pick them up and place on the web server.
Check out these two online help topics for more details. To
access them, paste these two topics in the online help search box.
WebHelp Publish dialog box
New Destination dialog box
Thanx
john

Can I use RoboSource without buying RoboHelp Server?

I work for a University that has just purchased a new
database system (Advance for the Web) from SunGard Higher Ed. The
system came with on-line documentation written in RoboHelp that we
can edit to suit the needs of our institution. We could have edited
the individual HTML topics (about 1,300 of them total) without
RoboHelp, but instead we opted to purchase RoboHelp 7 in order to
have the entire pre-existing help project. I am the sole editor of
this project.
I would like to be able to use the RoboSource application in
order to track changes that I make to the pre-existing help topics,
but when I tried to add version control to my project, it prompted
me to create a connection to a database. Our database lives on a
remote server that is password protected. I tried to make the
connection, but I received the following error message: "No
connection could be made because the target machine actively
refused it." The RoboSource on-line documentation describes how to
create a database, but I don't need a new database because ours
already exists... I just can't connect to it via the RoboSource
application. That's my first problem.
The second problem: Even if there is a way to circumvent the
"remote server database issue" and create a "Help" database on my
local machine, I can't figure out how I would DO that. The
RoboSource on-line documentation says the following: "Unlike in
previous versions, creating a database for RoboSource Control 3.1
is not done within the RoboSource Control Explorer, but within a
stand-alone application - the RoboSource Server Configuration
Utility.” Does this mean that I need the RoboHelp Server, or
is there a RoboSource Server, too? Do I HAVE to have one (or both)
of these products in order to use version control?
Please help me. I'm not a technical person, but the people
who I work with who ARE technical people don't understand what I
need to do, either.

@ Gravenstein
Thanks for your response.
>>...We are using three clients and one server. We have
installed the server component together with the client component
on a local PC. That's why I don't know whether the server component
needs a licence key or not. But it should not have to.
I haven't described it correct. We are using 3 clients to
work with. One of these clients has also the server installed. So
the database is not on a server machine but on a local PC. Now we
want to get the database away from the local PC to a server
machine. That's why I wonder if the installation of RSC Server on a
server asks for a licence key?!?
>>...This server doesn't need the robohelp environment
to edit topics, it only needs the server component. This should be
possible to install without asking for a licence key.
>> That is correct. At least that's the way it works
with RH6.
What do you mean with "that's the way it works with RH6"? How
about RH7? Does it work similar? I hope so, because we want to
upgrade and to move the database from the local PC to our server
machine after the upgrade.
By the way, does it function to copy the old database from
the local (server) PC to the server machine and after changing the
clients settings to work with the new server they could use the old
database in the new folder of the server machine again? Or do we
have to write the projects from every client to the new server
machine manually to work with the version control after changing
the server? I'm asking this because I don't know what is stored in
the database. If the folder name of the database is stored in the
database, it doesn't work any longer if it is moved to another
folder!?

How complicated is it to implement Robohelp Server for multiple authors?

I am presently the lone techical writer in my company and I use Robohelp HTML V8 to generate WebHelp for our software. The RH software has been upgraded from an original V5 Robohelp full license, to a V7 upgrade and then a V8 upgrade.
I am investigating the use of Robohelp Server to open the possibility of adding another author, and would like to know how complicated it is. Do we still need to buy two seat licenses for Robohelp V9 as well as Robohelp Server V9, or are they included with the Server license? Also, are there any concerns for upgrading V8 project to V9?
If this information is already covered somewhere in the forums, please feel free to point me in that direction. I have not been able to find it myself. Thanks in advance!

Hi Sheryl
Indeed what you likely want is some form of source control. And certainly, splitting the project up and making different folks "captain of their own ship", is one way to roll.
But it sounds like you may have either misunderstood or had the RoboSource control misconfigured. With any source control system, the way it usually works is by storing all the content on the server in the source control database. But for each client connecting to the database, you establish what is called a "Working Folder". And that is usually on each local PC. When you check files out, they are copied to the working folder. So you work locally, but the application handles copying them back and forth to and from the server as you work. That way, you shouldn't be seeing performance issues.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Is RoboHelp Server the solution for us?

Hi all,
I'm trying to figure out whether RH Server is the solution for us. I've seen a few similar posts in the forums, but none that really answer my specific questions. I'm hoping for feedback from someone with experience in RH Server, who is perhaps in a similar situation to us.
We are a software development company, creating desktop software for PCs. We have three main applications, and approximately 20,000 users. I am the company's (only) Tech Writer.
Currently I provide documentation (user guides) to our clients in the form of the good ol' CHM file. I develop these in RH8. Each of our applications is bundled with an installed CHM file which users access by pressing F1. I'm sure you're all familiar with this process. Our users run our software on their own systems, completely independent of us - there's no connection to us whatsoever. However, they all have Internet access, as it's a requirement for them to be able to use certain functionality within our applications. Hold that thought.
I also write Knowledge Base Articles in MS Word, as PDFs, which users access via our web site. Internal to our organisation, I provide KBAs and other such material for our Technical Support staff. These aren't available/accessible to the public. I write these in Word because they need to be sent around to a team of reviewers from time-to-time, and whilstI'm the only person with RH installed, everyone has Word.
What I'm hoping to achieve with RH Server is this:
Do away with the old CHM files that our users have. They're just awful. I'm hoping that in future, when our users press F1 from within our applications, they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp. Forgive my ignorance if I've used incorrect terminology. That way they'll always be reading the latest Help content, live, online, instead of what I wrote last time we sent a product update out. I imagine our programmers will have to edit the functionality behind the action of our users pressing F1 in our applications. Has anyone done this? Are there any issues we should be aware of? What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected? Has anyone done this with a similar number of users to us? We could well have 100s of users trying to access the system simultaneously.
Gather feedback from users. From what I understand, we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users. Can anyone give me feedback on their experiences with this? Any tips/hints/issues I need to be aware of? Is it possible for us to determine which users accessed which content? Remember, the idea is that users should be able to access this content by pressing F1 - I don't want them to have to sign in every time they need to access our Help system - it should be seamless to them. So, I'm wondering how it would be possible to track user usage without making them sign in. This is important to us because some of our content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
Host our internal documentation on the same server as our public documentation. Is it possible to host all of our internal, private documentation on the same RH Server, making it available to our Tech Support team (and other internal teams) only? I imagine we could do this by password-protecting it, but I want to ensure that the public don't even know it exists. ...and our Tech Support people would not be impressed with having to sign in every time they wanted to access their Knowledge Base. Any tips here regarding locking down / restricting access to content?
A quick note about collaboration:
Currently, although the Help menus are developed in RH, the KBAs and other PDF documents are written in MS Word. I send them around to a team of reviewers who add their comments/edits and send them back to me. From what I understand, this is something I can do with RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing. Have I understood this correctly? Does RH Server play a part in this process? Can I use RH Server's feedback capabilities as a mechanism for my review team to make edits/comments? I guess I'm trying to get an understanding of how sophisticated the RH Server feedback system is. If I can use RH Server to have the team read/review documents, it'll save me having to manage a bunch of Word documents that I email them. It'll also minimise the chance that a redundant document gets distributed by mistake - something that can occur because people use their locally-saved documents I emailed them earlier, instead of the finals.
Thank you.

Hi, symmetricalMan
Let's see if I can tackle some of these "inline". There are a lot of moving parts to your system (you're a busy guy!)
I only have time for a few of these. Perhaps Colum McAndrew and others will chime it with their experiences.
>>they will be taken to a corresponding page on a web site or AIR page similar to what the Adobe Help looks like when we access it from RoboHelp.
It would be WebHelp Pro in the scenario you mention (not AIR Help).
By "taken to a corresponding page" you are referring to Context Sensitive Help which RoboHelp Server does support (including your F1 scenario).
>>What happens if our users don't currently have Internet access, for example - is it possible to call a local version of the Help instead, if this is detected?
Hmm. You could either package a plain WebHelp (not Pro) output and distribute for access on a share drive. The detection thing would be up to your developers. Come to think of it, AIR Help does have a potential alternative here which might be worth looking into. Obviously, there would be two systems to maintain. I'm not up to date on it, but you'll find info here in the online help: http://help.adobe.com/en_US/robohelp/robohtml/WS81F63111-6ACF-4a02-B2B2-461FEBFA8093.html
>>.we'll be able to use RH Server to see which Help topic/content is being viewed, and also receive feedback from users.
Actually, the "feedback" is anonymous (no names are collected.) You can however, create "Areas" and analyze the traffic on topics according to sub-sets of your users.
The feedback is not direct from the users. In other words, RoboHelp Server (at least for now) does not support Commenting (as AIR Help does). So Feedback Reports are derived from the end-users "surfing" your site and collecting their search terms verbatim to get an idea of what they are searching for in order to improve your content.
>>So, I'm wondering how it would be possible to track user usage without making them sign in.
RH Server Sites do not have to be "Protected" by authentication. It is your choice. You can have some sites (called Areas) that are authenticated and some sites that are not authenticated, all on the same RH Server. RoboHelp Server uses a database and can authenticate users (by setting up protected "Areas".) However, my networking knowledge is limited and you would have to ask someone else about "persistent logins" etc.
>>content is region-specific, and it would be handy to know if users from those regions are actually accessing the Help content that relates to them.
Yes, you can do this. This is where RoboHelp Server can be used to create "Areas" for different content to be delivered to different audiences.
>>Is it possible to host all of our internal, private documentation on the same RH Server,
Yes you can. However the Tech Support sign in scenario question would have to be answered by someone else. It's hard to know from where I sit.
>>RH10 - export PDFs and send them around for review, combining the results later, at which time I give them a final review before publishing
Yes, this workflow would seem to work for you. However, RoboHelp Server plays no role in this review one way or the other. There are many alternatives for sharing the PDF which is described in the documentation.
See #6 on this page:
http://help.adobe.com/en_US/robohelp/robohtml/WS1b49059a33f77726-2db1c75912bc47baaf8-7ffb. html
You should also download the Adobe RoboHelp Server Reviewer's Guide which also has videos embedded.
http://www.adobe.com/support/documentation/en/robohelp/9/AdobeRoboHelpServer9_ReviewersGui de.pdf
Hope this helps
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com
Twitter: @hypertexas

Robohelp Server Reports - No Data with Webhelp Pro Output

We recently installed Robohelp Server and while the admin client recognizes our published project, the searched term reports return 'no data found'. Is there additional configuration that needs to take place?
Thanks!

Hi, snorshd and welcome to the forums.
Be sure you read this Blog post announcing a new "Update" patch to RoboHelp Server 9.
https://blogs.adobe.com/techcomm/2014/03/robohelp-server-update-9-0-1-is-here.html
This article also links to the update documentation found here:
http://helpx.adobe.com/robohelp/kb/robohelp-server-update-901.html
Also, make sure your admin follows all the steps in the install/config online help topics:starting here;
http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WS5b3ccc516d4fbf351e63e3d11c0aaa9fd7-8 000.html
See if that helps.
Thanks
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com

Upgrading from RoboEngine 3.1 to RoboHelp Server 9

Old-time user, new ID. My company recently upgraded from RoboHelp 4 to RoboHelp 9. (Yes, we're slow about some things.) I was recently asked to upgrade our WebHelp Pro output, which had been posted to an old RoboEngine 3.1 server. Of course, the new RoboHelp 9 output does not play well with RE 3.1, and I got a "RoboHelp Engine server is not available" message when I attempted to upgrade the output. After doing a little research, I discovered that this lack of backward compatibility began with RoboHelp 7.
Fortunately, I made backups of my old WebHelp Pro output, and our users can still access the Help files. But I've been tasked with researching the upgrade path from our old version to the new one. So here's what I'd like to know:
Is buying RoboHelp Server 9 sufficient?
Is the process of publishing the Help files to the server reasonably similar?
The server that hosts RE 3.1 is a Windows 2000 machine. Will I be able to run RH Server 9 on it?
Will I need to provide new URLs for the Help links inside our Internet-based software after the upgrade, or will the old links, which use the format http://machine.org/roboapi.asp?project=ProjectName, still work?
Thanks in advance for your help. Nice to see that Rick, Colum, and Peter are still firing the big guns around here. I feel strangely reassured, as if everything will work out just fine
Chet

Welcome back Chet. I nearly typed the obligatory "Welcome to the RH forums" greeting when I saw your single post but that doesn't seem right here
The issue here is that the underlying RoboHelp and RoboHelp Server code was completely rewritten in Java. Personally I'm surprised you managed to get RH9 output running on RE 3.1 at all. It just goes to show what a error tolerant application it is.
You'd be far better off upgrading both the client and the server applications. I think you'll be surprised at just how easy RHServer is to install and use these days. No more fiddling with permissions. As for publishing, you still have a WebHelp Pro SSL in RH9. It does have some additional options and the UI of the RH Server application will have changed also. There is a lot of new functionality. You may find that the URL for the help is different though. There is an excellent guide that is worth reading called the RoboHelp Server Reviewers Guide. You can find it here and it will answer a lot of your questions.
One thing you may want to consider is migrating the data from RE3.1 to RHServer 9. The new app has a migration tool that can migrate from an earlier release. However I am not sure if it could cope with data from RE3.1. You could try, and it is doesn't get the data into the new database with SQL.
Colum

Presentation for RoboHelp Server

Has anyone wrote a report on the features of RoboHelp
(server, especially) and what they loved about it?
For example, I know server generates reports...anything out
there that goes into detail on what those reports
actually are?
Whats happening is before my company purchases RoboHelp
Server, they need a presentation from me on its features, what it
can do and its advantages...not why x number of companies
love the product.
So if theres anything out there anyone can point me to that
goes into greater detail on what RoboHelp (or server) can do,
I'd sure appreciate it.
Hope that makes sense :)
Thanks
Doug

Hi Doug
Fellow Adobe Community Expert and Certified RoboHelp
Instructor John Daigle has an article in the Developer Center that
may help.
Click
here to read John's article.
There are other articles there you may also be interested in
as well.
Cheers... Rick

Does Robohelp Server store all of its data in the backend database?

Does RoboHelp Server store all data in the database and only code and templates on the web server?

We need a separate web server and database server. All the content must be in the database. It looks like RoboHelp Server might not be the right architecture.
Web Server > XSLT
> Client Web Page XSLT/XML
Database Server > XML
~J

Do I actually need Robo Server if...

This is kind of a morph of a previous discussion I started, but my problems still are not resolved and I'm getting dangerously close to our next Production release so am reaching for answers.
I have a "new" RH6 project that I am using to create CSH WebHelp. (I created a new RH6 project and imported topics that have been from x5 to 7 to 8 and back to 6.) Don't ask :-)
The project seems clean. I've deleted all the weird script tag red square things, removed 2 rogue topics that appear to have been making it crash, and it compiles nicely now.
I have an old help system and an old Robo Server (RoboEngine for x5) out on the Production server.
First question. I don't need WebHelp Pro. So I don't need Robo Server, correct?
Second question. How do I/can I get my webhelp files out there on the server in such a way that the application will call the CSH topics and basically just circumvent the old help files/robo server entirely?
thankyouverymuch...

Hi there
thewriteinfo wrote:
This is kind of a morph of a previous discussion I started, but my problems still are not resolved and I'm getting dangerously close to our next Production release so am reaching for answers.
I have a "new" RH6 project that I am using to create CSH WebHelp. (I created a new RH6 project and imported topics that have been from x5 to 7 to 8 and back to 6.) Don't ask :-)
Not asking.
thewriteinfo also wrote:
The project seems clean. I've deleted all the weird script tag red square things, removed 2 rogue topics that appear to have been making it crash, and it compiles nicely now.
Good on ya!
thewriteinfo wrote again:
I have an old help system and an old Robo Server (RoboEngine for x5) out on the Production server.
Ick! I feel for ya!
thewriteinfo continues with:
First question. I don't need WebHelp Pro. So I don't need Robo Server, correct?
First answer.
NO! And you are corrrect!
WebHelp output will work just dandy on a basic web server. (Note that I said WebHelp output and not WebHelp Pro output! I'm not sure WHAT WebHelp Pro output would do or how it would behave on a basic web server.)
thewriteinfo finishes with:
Second question. How do I/can I get my webhelp files out there on the server in such a way that the application will call the CSH topics and basically just circumvent the old help files/robo server entirely?
thankyouverymuch...
Sure thing. See if this link helps you sort it.
Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Robohelp Server 7.0 vs Robohelp Desktop version

hi there,
We have to write help files for our various products.
What are the major difference in server and desktop version.
Precisely, i am looking for anwers of :
1. can we create independent (does not look for robohelp
server to get data) executable files (.exe, .htm) so that we can
link it to our application software.
2. if we buy RoboHelp Desktop, then what are we MISSING...if
we buy robohelp server
thanks for your expert knowledge sharing in advance.
regards,
Rohit Kumar
Decision Support Specialist.
Toronto Rehab Institute
Toronto
[email protected]

Hi Rohit.
RoboHelp 7 client (or desktop) is the tool used to produce
the help documentation output files. It allows numerous output
types to be generated, one of which is Webhelp Pro. Webhelp is
designed to be located on a server, website or intranet. Webhelp
Pro is a version of Webhelp designed specifically for the RoboHelp
7 Server product.
RoboHelp 7 Server takes Webhelp Pro output and publishes it
to a server. It's main advantages are that it allows you to produce
reports of the usage of the help to identify its usefulness. It
also allows you to include standalone files and make them
searchable to the user. This includes PDFs, HTM and MS Office files
but not .EXE files. To be honest I can't see what could usefully be
included in a .EXE file that would be useful to a user of the help.
So in summary, you need a copy of RoboHep 7 to produce your
help output (Webhelp Pro) and a copy of RoboHep 7 Server to publish
the help to the Server and get the usage/search capabilities. If
you don't want these capabilities you can do without RoboHelp 7
Server and still publish Webhelp output to a server.
BTW I'd remove your email address from your post if I was
you. If you don't you'll be offered all sorts of additional
(non-RH) advice involving parts of your anatomy, world peace and
financial well being.

RoboHelp 6, XAML and RoboHelp Server 6

Has anybody used RoboHelp 6 or RoboHelp 6 Server to generate
.NET3 compatible XAML Help Files? Also, If I want to try a demo
copy, do I install RoboHelp 6, and then RoboHelp 6 Server? or does
RoboHelp6 Server have everything RoboHelp 6 has? Thanks!

Hi all
Hopefully Colum won't mind a teensy addition here. RoboHelp 6
all by its itty bitty self is quite capable of producing WebHelp
output that can also exist on a server. The key difference here is
the reporting ability and the ability to automatically index
content such as Word and PDF files.
Often folks misunderstand this. They desire to create output
that is placed on a server (like WebHelp or FlashHelp) and that's
as far as they want or need. But they end up purchasing RoboHelp
Server and it's wasted money. So unless you specifically desire the
features RoboHelp Server offers, you don't need it.
Cheers... Rick

RoboHelp Server 8 - roboapi.asp & robo.dll redirect

We are currently using RoboHelp x5 and have upgraded to RoboHelp 8. We need all requests for roboapi.asp and robo.dll which were supported in X5 to redirect properly to work in RoboHelp Server 8.
I have read a few posts that recommend adding the RoboHelpFilter.dll however I have not been able to get this to work. Has anyone been able to get this to work?
We are using IIS6 and Tomcat.

After some badgering of a couple of the developers, I am almost at the verge of some small milestone. The string that calls the on line help is built using the content of a couple of variables. The main one is the servername. In the old RoboHelp 7 format, it is entered into the config file as http://<servername>:<port>/RoboAPI.asp?
I changed this to:
http//<servername>:<port>/test/server?
(I created a context in RobHelp Server 8 called "test").
The rest of the string is built from the content of a variable that pulls the context ID from a database table. The result is "context=<ID>", so it should work just fine, right?
Well, no, it doesn't.
A help viewer called browser.exe is used to view the help. When the above configuration is used, the help viewer opens with this single line of text:
The help page you are looking for can be found at here.
Clicking here takes you to the correct page, in the help viewer.
There MUST be some way of bypassing that crudely drafted message. There are other issues, but this ome MUST be resolved first.
Anyone?
Please?

Robohelp Server Licences

We have three authors, who will be developing help on three different machines.
How many Robohelp Server licenses do we need to purchase? Do we need just one, or one for each machine (3 in total)?

Hi all
I'm sure my fellow Adobe Community Experts will cringe here.
You don't need the RoboHelp Server package to achieve your goals. Basic RoboHelp will allow you to create many outputs. WebHelp and FlashHelp are Web Based outputs and will run on a server just fine. I'm not seeing anything listed in your list of requirements that is screaming you must purchase RoboHelp Server to do what you need.
Don't get me wrong here. RoboHelp Server is a great product and Adobe would love to sell it to you, but it will add a layer of complexity to your work. This means more software to be installed (and maintained) by your Web Admin staff. More places to look and be suspect with when things go wrong.
You really need to scrutinize things and be 100% certain you need the features offered by RoboHelp Server before you decide to spend the additional money and insert the additional complexity introduced by RoboHelp Server.
Cheers... Rick
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Do I need Robohelp server?

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