DO I need to connect to my Master Socket?

In short, my question is ... does my home hub have to be connected to the master phone socket?
I am looking to take on BT phone, broadband and TV package but my master socket is in my kitchen. The house is 10 years old and from that master socket the builder installed other BT phone points throughout the house. Can I have the home hub connected to my livingroom socket which is obviously not the master socket but a "spur" from the master socket?
I don't fancy having the hub in my kitchen.
Thanks.

You can have the master socket moved - so Openreach engineer will do some "messing about" with your cabling and make a different socket your master.
Or you can have a data cable run from the existing master socket to a more suitable location - this is a handy option if you're unsure of the quality of your internal wiring.

Similar Messages

Painfully slow connection with new master socket

Hi forum
Hoping for some advice or perspective on possible issue with my broadband connection. Perhaps unrelated, but I recently had a new master socket fitted (NTE5), however the broadband speed in the house is now painfully slow.
Am using BT Home Hub 4, below are the rest results I'm receiving, however I'm curious as to whether 0.25Mbps really is likely to be the maximum achievable speed, as this renders several services almost unusable.
Grateful if anyone feels there is more that could be done.
Thanks,
Kevin
Results....
The only socket connected is for the router/ phone, which is now connected to the test socket (with a microfilter).
Quiet line test: normal
Speed info from the hub manager (normal socket/ test socket)
Download speed (Mbps): 0.17 / 0.24
Upload (Mbps):                0.03 / 0.02
Ping latency (ms): 326.50 / 0.00
ADSL connection (from home hub)
12:02:59, 29 Jun.
(334146.810000) DSL noise margin: 16.50 dB upstream, 10.60 dB downstream
12:02:58, 29 Jun.
(334145.900000) DSL line rate: 440 Kbps upstream, 284 Kbps downstream
Speed test (from BTW performance test)
1. Best Effort Test:  -provides background information.
Download Speed
0.17 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.17 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.03 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.
From kitz.co.uk max speed calculator
Estimation of your maximum rate adaptive adsl speed
Downstream
Attenuation
0 dB
Approx
Line Length
0 km
From BT Diagnostics site:
Broadband Speed Test
We haven't been able to complete the speed test at this time.
This may be due to a problem with the speed tester, or your line may be running very slowly.

Thanks for your quick response, much appreciated. Further results below - suggesting that faster should be possible?
The connection time from 12 was due to a manual reset, the only time it was reset (WAN logs also noted below).
ADSL Checker....
Telephone Number 01562xxxxxx on Exchange WOLVERLEY is served by Cabinet 3
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
WBC ADSL 2+
Up to 13.5
11.5 to 15
Available
WBC ADSL 2+ Annex M
Up to 13.5
Up to 1.5
11.5 to 15
Available
ADSL Max
Up to 8
7 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Copper Multicast
Available
12:02:59, 29 Jun.
(334146.810000) DSL noise margin: 16.50 dB upstream, 10.60 dB downstream
12:02:58, 29 Jun.
(334145.900000) DSL line rate: 440 Kbps upstream, 284 Kbps downstream
12:01:36, 29 Jun.
(334063.890000) DSL is down after 2226 minutes uptime
12:01:36, 29 Jun.
(334063.890000) ETHoA is down after 2226 minutes uptime
12:01:36, 29 Jun.
(334063.550000) PPPoA is down after 2226 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
12:01:33, 29 Jun.
(334060.470000) PPP LCP Send Termination Request [User request]

Help needed please for master socket wiring

I am renovating a house built in the 1970's which I shall be moving into shortly.
My electrician has put in telephone sockets in two of the bedrooms but when he came to the master socket he found the builders had by mistake cut the wire too short so he could not make a connection.
The master socket is in the hall low down on the wall and it looks as if the wire comes into the house underground.
I have spent hours on the telephone trying to get the right person to speak to at BT who tells me I need to contact Open Reach as it is damage and when I eventually found a number to ring them they tell me it is BT's problem.
In exasperation I telephoned the moving house line as none of the press button numbers seemed relevant.
I just want a BT person to come and have a look to see what to do but they have told me that I need to give them a date for when I move and they will come and look then. However, I need the builders to fill in the large hole in where the wire comes into the house so I can have a floor laid.
Any help would be so much appreciated

Hi Kh,
Thank you for your post and welcome to the forum. If you would like a BT Engineer to go out and take a look at your line this can bee arranged when you place an order to activate the service. With the line being damaged by the builder, there will be a charge of around £127.99 to activate the service.
If you need any help placing your order to activate the service, please drop me an email with any BT account details, along with the address details for you new property. My email address is [email protected]
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

New infinity install with a master socket move - w...

As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
I plan to run cat 5e cable from the master socket location, up a cable run we have in the property to the new location where I want the master socket to be located, leaving both ends unconnected. Then it should be simple enough for the engineer to connect at each end and then carry on working from the new master socket location. Maybe they could even use the second pair in the cat 5e to reconnect the original set of phone sockets we have around the house that are currently connected from the existing master socket.
Could someone advise please...
1. Is cat 5e cable the correct cable to use?
2. Does my plan sound viable? Is it technically correct?
3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

Thanks for the reply & welcome Michael.
Some subsidiary questions then please.
1. Should I run a different sort of cable other than 5e? If so, what would be the correct type?
2. Your very helpful diagram suggests that BT would surface run up to 30m from the Master Socket to the modem. My cable run would be much less than this. Would I be better to run cable myself (in my cable run) to be used as the connection from the master socket to the modem? If so, what sort of cable should it be please & does it need to have a connecting plug on the end of it (where it plugs into the master socket) or will the OpenReach engineer fit this him/herself. I guess if they surface run cable they will be able to attach the plugs on the end of the cable. What sort of connection is it?
Thanks for you time - and for anyone else's who replies.
I should also say I am not bothered if the Master Socket is moved, AS LONG as the modem & router (home hub) are NOT located adjacent to the current position of the Master Socket. I estimate the direct cable run required if I run the cable will be no,more than 15 metres.

BT Infinity 2 and Master Socket.

Hello all. We ordered our BT infinity 2 and telephone line and they said the engineer will be coming on the 13th to set things up. After looking through the installation of BT infinity I found out that it has to be connected to a master socket. This is my problem.
My master socket is located right next to my main door and there is an extention socket in my bedroom. Can I have the master socket moved during installation ? Having a bt hub where you keep your shoes looks odd. Will the engineer relocate the master socket or change the extention socket into a a master socket or I shouldn't be expecting anything ?

Reading through some of the posts, a lot of the installation depends on whether you get a decent engineer, luckily I did.
My master socket was in a downstairs room and my study / office is in the room right above it. I explained to the engineer what I wanted / needed. He was a bit hesitant as he said it meant him having to drill through an external wall, No it won't as I already have a hole that talkes an extension from the master to the study, right easy he says he could convert the extension to the master and make the old master socket the extension. Great, cup of tea and a few hob nobs later job done.
If the engineer can not do what mine did he should fit a 30m extension lead to the master socket and you can plug the hoem hub to this, my understanding is that the extension cable is pinned to skirting or wall they will not lay kit under carpet.
Good luck
Sholtie

Where's my master socket?

Was delighted to find yesterday, on a random check of the BT site, that we've been fitted for Inifinity. First thing this morning I booked us in for the upgrade.
I know that the equipment will need to be connected to the master socket, so I'm trying to work out which one that is. Is there any way of telling externally? We live in a three-storey house, and there are sockets in at least three different rooms on the ground and first floor (and I'm not sure there's not more, we have three in the living room at various points...)
Anyway, at present we have the home hub running in the living room (1st floor) so that I can run an Ethernet cable to my Xbox. I do have a wireless adapter, so if I need to move the equipment down to the kitchen (ground floor) it's no big deal, but I'm just wondering which one it'll be, especially as my wife's office is in the top floor and I don't think she'll be impressed if she ends up with a worse signal for her work computer just so I can play games that bit faster
Solved!
Go to Solution.

Hi
There are a couple of different types of master sockets here is a link to help you identify which one you have http://www.thinkbroadband.com/tools/phone-socket-comparison.html . Hope that works for you.
Edit: I guess it may be the NTE5 but you could also have the old style ADSL V1 dual socket (I know I had the adsl one for many years before I upgraded to Infinity)
Also the OR engineer can convert most sockets to a master socket so I guess you can choose were you want it to go.
Hope this information is useful to you.
Edit : Also if you follow the BT line from outside and see where on the outside wall it goes into your house there's a good chance you could match it to the socket on that wall maybe.

Cannot find BT master socket to test broadband

House is less than 18months old and had all phone sockets installed prior to moving in as first occupants. BT line connected after 2weeks. Engineer did not enter house. Now have problem with broadband and have been told I need to connect the router to the BT master socket for test purposes but cannot find one! All internal sockets are standard phone sockets.
BT line comes up from ground outside on front wall near door in a BT 'Openreach' box which is a flip-down, secured by a screw. On opening this the BTincoming connection is sealed, then there is a plug, which if removed disconnects the internal lines. Then there is a connector to which the blue/white/orange leads coming out from through wall from inside the house (white covered cable) are connected. The other side of this wall is underneath the built-in kitchen units and has no master socket anywhere.
Have been banging my head trying to explain to ISP that I cannot connect to a master socket as cant find one. Should I have one or is the outside box all I get? If so, how do I connect the computer to the (6 pin) socket outside?

New build properties are now being fitted with a new Network Terminating Equipment box, the XNTE, instead of the previous NTE5 master socket. This is fitted outside the property and BT responsibility ends at the XNTE. This is the box you referred to with the flip-down cover. It contains all the master socket components. The socket in the XNTE is a BT test point and requires a special plug - it is for BT use only.
In order to eliminate your internal wiring you would need to connect a standard slave socket at the XNTE in place of the white covered cable. Make a note of the way the existing cable is connected. The official connections are pin 2 - Blue, 3 - Brown, 4 - green, 5 - Orange.
See http://www.openreach.co.uk/orpg/networkinfo/developnetwork/downloads/Builders_Guide_3_1.pdf
Peter

Will the engineer move my master socket while inst...

I'm planning on hopping onboard with Infinity when my exchange goes live in a few weeks. I live in a new(ish) house, and my master socket is placed in a terrible location half way up the wall in the middle of the hallway. I understand that you need to have the VDSL modem connected to the master socket, but it would be extremely inconvenient to have a modem and router sitting on the floor in the hall. What I would like to know is whether the engineer would wire the master socket through to an extension instead. Possibly an extension upstairs, where my PC and consoles are. My house is wired up with standard good quality CW1308 cabling in the walls, so interference shouldn't really be an issue. I really don't want a 30m extension cable stapled down my walls and around the door frames if there's any way to avoid it.
Here's the master socket (one on the right that was installed as a second line a few years ago):
http://i1230.photobucket.com/albums/ee486/WWB01/Photo0131.jpg
Here's the extension upstairs that I'd like Infinity faceplate installed to:
http://i1230.photobucket.com/albums/ee486/WWB01/Photo0134.jpg

By the look of it, your wiring is in good condition and has the necessary multiple cores.
If it is, the engineer will make the upstairs socket into the Master and the current Master will become an extension. This has been done on quite a few Infinity installations that I have seen and something similar was done to mine. Its an easy option for the engineer so they will normally do it that way rather than opt to run extra wires.
Have choccie biscuits and tea/coffee on offer for the engineer . . . works miracles!

I have a hard drive for CD storage that needs to connect to the Ethernet router. sInce my router is not in this room, and in another room, I want to use my Mac as a router for the drive, and share the wifi. Ho do I do this

I have a hard drive for CD storage that needs to connect to the Ethernet router. sInce my router is not in this room, and in another room, I want to use my Mac as a router for the drive, and share the wifi. Ho do I do this? I gace tried the System Preferences -> Sharing, shared internet to Ethernet, but can't se ethe device on Finder

Djembe wrote:
UEFI (unified extensible firmware interface) boot requires Global unique identifier Partition Table (GPT) as opposed to the older Master Boot Record (MBR). If your existing drive is formatted in MBR, you will need to adjust BIOS settings to enable legacy boot in order for it to work properly.
Is there a performance difference between GPT and MBR? If GPT is better, I do not mind formatting the drive with it.
5. No special drivers are needed.
Thanks. What about the thunderbolt port?
7. I think Lenovo estimates 6 hours.
Lenovo says 6 hours with the 6-cell battery on its website.
BrendaEM wrote:
Hi,
There was a serious BIOS/UEFI problem with that SSD . Perhaps this thread will save you some headaches. Someone is recomending shutting off Rapid Boot in the setup, which would probable mean little with a SSD, anyway.
I read through this, and it looks like the problem was fixed in a BIOS update, which I plan to do. However, it also seems like Intel Rapid Start is not even worth it in the first place, as sleep consumes almost no power at all.
W540: i7-4700mq, K2100m, 8 GB DDR3L, 512 GB SSD
T510: i7-620m, NVS 3100m, 8 GB DDR3, 512 GB SSD

2 master sockets and only one needed

Hi
The homes orginial master socket is upstairs in a box room. Downstairs in the extension is another master socket which was installed by my ex-employer for work related matters only.
The problem I have is that with the Home Hub 3 router being upstairs I cannot get Wifi in the extension which is the one place I need it. I'm trying to weigh up the costs of buying a BT wifi hotspot and extender versus moving the home landline line numberto the master socket in the extension (formerly paid for by the company).
Any advice at all would be appreciated.
Many Thanks
Andy

Welcome to the forum
Using one of the BT extenders would work out cheaper, and would not involve Openreach changing the routing, with the possibility that it may go wrong.
If you can use an Ethernet connection upstairs, then there are cheaper Powerline devices that do not have wifi capability.
If you decided to add wifi at a later date, then you can always plug in a wireless access point.
There are some examples on this page http://forumhelp.dyndns.info/networking/netcons1.html
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Adaptec AVA-2906 is this the PCI card needed to connect internal HD's?

Hi, I have an Adaptec AVA-2906, is this the PCI card needed to connect internal HD's? It has a socket on the board that looks like the type of plug used to connect hard drives. On the backplate it has a socket with 25 pin connecter with screw holes like on monitor plugs.
If this is the right device can I fit a HD bigger than 120gb?
Thanks
Robert

(A) do I have to fit a SATA card to put a third hard
drive inside the G4 or is there a ribbon connector
that has 3 plugs on it, like the one in that came
with the machine with two plugs that plugs into the
edge of the motherboard?
Without an ATA or SATA card you can install upto two hard drives. These drives are connected to the ATA controller built into your computer's logic board. It can only support two drives, a master and a slave. You can't buy a ribbon cable with three plugs and attach three drives.
(B) Looking at pics of the SATA plug connectors they
appear to be a lot smaller than the ribbon cable ones
in my Mac, do the ATA hard drives come with this
small type of connector?
SATA drives use a different data connector and a different power connector, although some SATA drives also come with a legacy molex power connector. The data connectors aren't interchangeable, ATA drives use a wide ribbon cable only, SATA drives use the much narrower cable only.
(C) Is there any other way of putting another HD
inside if I dont exceed 120gb?
In theory you could add a third hard drive to the zip bay, beneath the optical drive. However, it's not recommended by Apple due to possible heat issues. The ATA bus used for the optical drive and zip drive is also slower and may affect performance.
(D) Can 5,400 rev be mixed with 7200?
Yes, the spindle speeds and cache sizes are purely internal to the drive. The computer and OS probably don't even 'know' or 'care' about them.

How to connect Master socket and extension to fibr...

I have just had my fttp service enabled.
I watched the online video on how to connect my phone, and it says that if you don't have the special socket that allows you to switch from copper to fibre, you should just connect the phne to the modem.
I don't have the socket, just a normal phone socket right next to the modem.
How do I connect my extensions? Can I just connect my modem to the socket and go from there, or do I need to do anything else?
Sorry folks, I know very little about this stuff!

There is a guide here.
http://bt.custhelp.com/app/answers/detail/a_id/37138/related/1
My guess is that you would have to disconnect your extension wiring from the old master socket, and plug it into the Tel 1 socket via a phone splitter, if you need a phone near the fibre modem.
There are a few other FTTP users on this forum, who may be able to give you more advice.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Want to upgrade to Infinity but need master socket...

Our master socket is under the stairs, which will mean that it will soon be at the back of a cupboard so we need it moved so that it is in the living room where our router is. We have had problems for several months now with our Hub 3 constantly dropping the internet connection with BT and am hoping that once socket is moved, upgrading will be a worthwhile option. We have been all round the website and can't find out if/how we can get somebody out to do this.

Hi Katzz,
Thanks for posting. If you want to move the master socket it's called an internal shift which carries a charge of £130. You might want to consider powerline adaptors as an alternative. Let me know what you think.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Can I have more then one MVIEW site connected to single master site?

Hi,
I need one help from your end.
Currently I am working on Basic Replication.For that I am using Read only Materialized views.first i tried with one master site & one Materialized view site its working fine,Can I have more then one MVIEW site connected to single master site referring to same database ? if so how to achive this one..

Actually one of my senior told me that you need to change number of OPEN_LINKS value like that so for that reason I asked this question.
Still that problem not solved..
I will explain what are all the things I did ok.
IN MASTER SITE:
I am creating read only MVIEW's.
first i created one user repadmin and have given
1>execute any procedure
2>dbms_repcat_admin.grant_admin_any_repgroup
3>dbms_repcat_admin.grant_admin_any_schema
4>select any dictionary
and all other grants to repadmin user
then I changed global_name = 'zxincmp' on Master site.
Then I created mview log for each table (for 85 tables) & then I created mview's for that table on Master site itself. later I took a dump of these 85 mview's . then I transfered this dump to one of my mview site.
IN MVIEW site:
I created one user zxdbp_55 and all the above rights are given to this user & i created one public dblink
"zxincmp" using "TO_CMP"(master site).Then I imported that dump which i took from master site.
then i created one private link zxincmp in one of my mview site.then i used DBMS_REFRESH.MAKE('')
to refresh all my tables & to set the interval..
after that i created index on the mviews..
this will works out fine for single master & single mvirew site.but I tried with the same procedure to prepare one more mview site,everything is fine but main problem is second mview site is not getting refreshed automatically,i need to do refresh manually from enterprise manager.. then it will get refreshed.
how to overcome this problem? I am using same db name ,dblink,refresh group for both the mview site will it affects anywhere?
Thanks & Regards,
Hanumanth.

Dbsnmp unable to connect to SNMP master agent

DBSNMP for 32-bit Windows: Version 9.2.0.1.0 - Production on 13-JAN-2006 10:58:24
Copyright (c) 2002 Oracle Corporation. All rights reserved.
System parameter file is C:\oracle\ora92\network\admin\snmp_ro.ora
Log messages written to C:\oracle\ora92\network\log\dbsnmp.log
Trace information written to C:\oracle\ora92\network\trace\dbsnmp_728.trc
Trace level is currently 0
NMS-00001: Warning: dbsnmp unable to connect to SNMP master agent
I get the above message as dbsnmp.log every day in my testdb.. wat is the purpose and meaning
oracle_home\network\log

Hmmmmm.
Using the online error code lookup facility in the Oracle documentation, I see the following:
NMS-00001: Warning: service unable to connect to SNMP master agent.
Cause: An SNMP Master Agent is used to communicate with a third party SNMP monitoring console. The specified service could not contact the SNMP master agent. The master agent supported by Oracle for this platform is not installed, or has not been started. Messages specific to this platform follow.
This is a warning and does not prevent the agent from communicating with the console. If Oracle Enterprise Manager is the only monitoring console accessing this agent, the NMS-00001 error can be considered informational and should be ignored. Configuration of the SNMP Master Agent is not reguired for the Oracle Enterprise Manager Console.
Action: Consult Oracle documentation for your platform; then, make sure that the correct SNMP master agent is installed and started. The SNMP Master Agent and the Oracle Intelligent Agent must be configured correctly before the Oracle Intelligent Agent can communicate over SNMP to the Master Agent.
The Oracle Intelligent Agent needs to be configured. The 7.3.2.x agent required an SNMP.ORA file. All later versions of the Oracle Intelligent Agent are self-configuring and do not reguire the creation of an snmp.ora file.
Solution Explanation
1. The Oracle Intelligent Agent needs to be configured. The 7.3.2.x agent required an SNMP.ORA file. All later versions of the Oracle Intelligent Agent are self-configuring and do not reguire the creation of an snmp.ora file.
2. The SNMP Master Agent needs to be configured and started.
There is even more. Especially in the are of 'how to configure and start'. Can wee look that up for you as well?

DO I need to connect to my Master Socket?

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