Do I need to contact Apple to have them "clean" my Mac every 3 months?

I contacted Apple for help on an iPhone and was told they couldn't help me because my Mac had not been "cleaned". Do I need to contact Apple to have my Mac cleaned every 3 months like the rep. told me? I have never heard of this. They were supposed to call my husband back the next day to take care of the "problem" however, it's been a week now and no one has called. Now my computer is running slow, whereas I wasn't having problems with it before I allowed the rep. start a session through iYogi.

You have been scammed. No such cleaning is needed, and no real Apple rep would tell you that. iYogi is a Windows tool.

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TS4139 Has anyone ever called Apple to have them change a .mac AppleID manually?

Is this possible? It's driving me crazy that my official AppleID is an email address I no longer use.

An @mac.com email address is an Apple ID and cannot be changed: but the @me.com version of it is the same thing and can equally be used for login purposes. Is that what concerns you, or have you stopped using the @me.com address as well? You don't have to be using it to log into, for example, iTunes with it, as long as you provide them with a contact address which does work.

I have bought an iphone from a friend and want to unlock it from vodaphone do I need to contact apple or just vodaphone?

I have bought an iPhone 3GS from a friend and it is locked in to Vodaphone, I need to unlock it as I live in Spain and my friend is in the UK. Do I need to contact Apple with the IMEI number to have the phone registered to me or do I just contact Vodaphone? I need to do this asap so please help?

Only Vodaphone can authorize the unlocking of this phone. Apple can't/won't help you.
However, Vodaphone, like most carriers, will only authorize unlocking for customers, obviously not you. You need to get your friend to request that Vodaphone authorize the unlocking of this phone.

Do I need to contact apple to get a new battery?

Recently, I found the battery lasts much shorter than before (from 3 hours to about a bit more than 1 hour). The battery condition says "Check Battery".
Model Information:
Serial Number: Sony-ASMB012-377c-c522
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 3451
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 3451
Health Information:
Cycle count: 25
Condition: Check battery
Battery Installed: Yes
Amperage (mA): 148
Voltage (mV): 12602
This is the information I got after I calibrated the battery. Do I need to contact Apple to replace the battery?
Thanks!
Jason

Hi JasonLiu,
I'm wondering if you bought the Apple Care when bought the MB, or just called to Apple to say the problem, because I have my 15 months old MB P (so, out of warranty), I don't have any Apple Care and my battery went form 99% to 14% in 3 months!!
I'm dessesperated and afraid (and scared!)
thanks a lot!

I have an idea for a new feature of the calendar app on a new software version. Does anyone know how to contact Apple to let them know the idea?

I have an idea for a new convenient feature of the calendar app on a new software version. Does anyone know how to contact Apple to let them know the idea?

First see here > http://www.apple.com/legal/policies/ideas.html
You can leave Feedback here > http://www.apple.com/feedback/

Why won't iTunes let me download an app and says I need to contact apple support

I tried installing an app and it let me enter my Apple ID info bug didn't download because if an error message saying I needed to contact apple support

Why not do as it says and find out?
No one in these user to user support forums can assist you.

I need help exporting Apple Mail messages to Outlook for MAC 2011

Good morning,
I need help exporting Apple Mail messages to Outlook for MAC 2011. Please....

It is possible to do this without external tools, but it is a tremendous faff. See
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macoutlook/import-ema il-from-mail-to-outlook-2011/5e858173-e1f4-4adc-99d7-253cc467169d?page=2 for details.
The easiest way, however, is to use Mail Exporter Pro https://itunes.apple.com/us/app/mail-exporter-pro/id675131616?mt=12 which will convert the email for you from one format to the other, and comes with an excellent manual.
A third possibility is to connect Apple Mail to an email account via IMAP (this doesn’t have to be your usual account, you can just create a Gmail account for the purpose) . Copy all the messages into it and they will be uploaded. Then connect Outlook 2011 to the same account, via IMAP again, and let the messages download, then copy them to wherever you want to keep them and disconnect from that account. This is slow but preserves the attributes of your email (e.g. read/unead) better than any other method.

Is there a difference in the mac mini address book and my iPhone contacts? I have them both as well as my Ipad2 connected on I could but these don't seem to be sharing contacts. It worked in the store. What have I done wrong?

Is there a difference in the mac mini address book and my iPhone contacts? I have them both as well as my Ipad2 connected on I could but these don't seem to be sharing contacts. It worked in the store. What have I done wrong?

that should read all connected through I Cloud (fat fingers)

Does it cost any money to go to apple and have them clear my iPad 2? I want it wiped out.

Does it cost any money to go to apple and have them clear my iPad 2? I want it wiped out.

GreenwichCardinal72 wrote:
Does it cost any money to go to apple and have them clear my iPad 2? I want it wiped out.
ERASE / Clear All Data
See Erase your device Here > http://support.apple.com/kb/HT4137
Go to Settings > General > Reset > Erase all content and settings
More Info here...
What to do before selling or giving away your iPhone, iPad, or iPod touch

I got an ipod from my friend because it was disabled. is there anyway i can un-disable it on a different computer? or can i send it into apple and have them un-disable it?

i got an ipod touch from my friend because ti was disabled. is there anyway i can un-disable it on a computer it wasnt synced with? or can i send it into apple and have them do it for me?

Try here:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
or
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

I have a number of serious issues regarding LPX and need to contact Apple, info welcome

Hi Apple Community,
I have been using LPX for a few weeks now and I have run into a large number of issues, some of which are completely game-breaking. I was shocked to see that there is no support contact at Apple for Logic Pro- I was simply redirected here.
My issues include-
Logic's visual meters lagging while 3rd party AUs cope just fine
Several severe instances of automation triggering late, particularly and somewhat cripplingly involving the gain plugin (and yes I do have sample accurate automation on the correct setting)
Inconsistent behaviour playing back samples in library (samples will sometimes not play at all and I have to press keyboard shortcut again, or sometimes will play after a 1-2 second delay)
Windows simply disappear after changing desktop 'spaces' and must be maximised by right-clicking icon in dock
Plugin windows are sometimes unresponsive and must be closed and reopened
Upon googling I found this post over at gearslutz.com-
http://www.gearslutz.com/board/logic-pro-x/855046-logic-x-9-automation-completel y-broken.html
It seems this very experienced user has done some thorough testing and discovered massive problems with Logic's automation and plugin delay compensation. Not good.
I'm sure I need not go into detail about how difficult these issues are to work with collectively. I would greatly appreciate some time from an Apple employee regarding these matters.

Dan
I would greatly appreciate some time from an Apple employee regarding these matters.
Just so you are aware why asking for help directly from Apple here will not achieve that aim, please read the following...
https://discussions.apple.com/docs/DOC-5671
Other users like Pancenter, will try to help as best they can, here...but as for Apple itself, you need to contact them directly rather than via this forum.

I have a i tunes card, and have rubbed the code, but it smudged so i cannot read it , what do i do know, the store i bought it from said i need to contact apple, its not down to them. john

i have a i tunes card, and have rubbed the code but it smudged so icannot retrieve it, what do i do know. john

You need to contact iTunes support directly.
You can see contact info here: http://www.apple.com/support/itunes/

I can't seem to get support for my iphone, i need to contact apple because it isn't working at all , and it says it cannot process my request and to try again later, what can I do?

My Iphone 4 isn't working, It got wet and now I have it in a bag of rice. I heard that I should not try to turn it on or mess with the power button, so I haven't. It makes sounds when I get a text message but the screen is blank., I have tried to contact apple support online and it tries to send my iphone a message, but because it doesnt work, I can't receive it, so if I decline the "health check" then it says that it's "unable to complete my request at this time. Please try again in a few minutes or start over now." I have tried this several times and it's still not letting get any help. I don't know what to do. Someone please help. How did you get help with your phone when it got messed up or damaged?
Thank you to anyone that can help me.
-Shannbud

A wet phone is out of warranty. This is considered user damage. Even if you were able to get it to start now, the chances of it working for long are slim. I suggest going to Apple and see about an OOW replacement. One for the iPhone 4 is only $149USD and it would come with a short warranty. It is a refurbished device and you would not be worried about encountering additional problems.

HT4009 iTunes is not letting me make in app purchases,saying that I need to contact apple for support

Every time I go to purchase something from the app, a pop up keeps saying I need to contact iTunes for assistance, I don't know why it's doing this and it cannot be that I have low fund and its a new iTunes account also..

Click here and request assistance.
(86259)

Cannot activate facetime - says I need eligible data plan - called AT&T and they confirmed I had an eligible plan and said I needed to contact Apple

Cannot activate facetime - says I need eligible data plan - called AT&T and they confirmed I had an eligible plan and said I needed to contact Apple

I have AT&T also just called them yes to use Facetime on there network you need the mobile share program but if you have wifi in your home like I do and I am always on my wifi 95% the facetime will work on Wifi I am thinking of doing this in Feb because I will have 3 iphone devices on the acct and the price that I quoted will be about 20.00 less then I estamated I would be paying for 3 iphones if I keep the plan I have now and add another separate internet on the 3rd iphone it will be close to 200.00

Do I need to contact Apple to have them "clean" my Mac every 3 months?

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