Do i need to leave my MacBook at the store after a genius appt.?

All I need is the bottom panel and trackpad fixed. Do I need to leave my MacBook at the store? I'm afraid they will go thru my stuff or something..

It's unlikely they will fix it while you wait. They won't go thru your stuff, but if you are that concerned then make a complete backup. Make a new user account; log into the new account and delete your Home folder.

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I need to update my macbook to the latest software

I need to update my macbook to the latest software but everytime i go to restart it to be able to, it says I need to close gophoto.it installer but i dont have anything with that name on my computer?

You have installed the GoPhoto.it adware. See:
http://www.thesafemac.com/arg-gophotoit/

Do I need to take my MacBook to the Discover your Mac workshop?

I can take it if need be, but I'd rather not carry it around with me. I'm sure I could learn the basics there and apply it to my own at home?

Call the Store and ask... but more than likely... if an Apple Retail Store... you will not need to take yours.
But best to check.

Time capsule, do i need to leave this on all the time?

hi folks just got a new time capsule drive, and set it up, however i am not sure whether or not i should leave it on all the time? or switch it off when not in use?
does the hdd drive power down when idle?
cheers

hi folks just got a new time capsule drive, and set it up, however i am not sure whether or not i should leave it on all the time? or switch it off when not in use?
The Time Capsule (TC), like most networking equipment, is designed to operate 24x7. However, you can power it down when not in use for either Internet access, file/print sharing, or Time Machine backups.
does the hdd drive power down when idle?
I'm not 100% sure, but I believe it goes into "sleep" mode when there is no disk activity after a certain period of time.

HT1338 I can't update iPhoto or iMovie on used Macbook Pro, the store asks me to log in with the Apple ID of the previous owner.

I bought this late 2011 Macbook Pro and can not update iPhoto or iMovie because the store asks me to log in with the previous owners Apple ID. What should I do? I don't want to purchase the apps.

I'm not sure on that. My macbook pro came with snow leopard. So If I was going to sell it, the person would have the os disk and the applications disk(iLife). I'm pretty sure that a computer that comes with Lion has the iLife apps tied to it through the mac app store regardless of how many different people own the computer (all you need is your own apple id). If I try to delete any of my iLife apps I get an error messege telling me it's not possible. There might be a way to do it with a terminal command, but that is way out of my league. Well this is a learning experience for everyone. If the person who sold you the computer said they did not have the Microsoft Office for mac disk or product key code, it should have brought your purchase price down a bit. I think the cheapest copy is about $120. I'm sorry I can't help you with everything. Good Luck.

Do you accept MacBook at the store for credit toward a newer model

I want to find out what value my current laptop still has in order to use it for Apple credit toward a new laptop. I am not sure which new laptop i want yet.

Apple does not do trade-ins. You can sell it on your own through eBay or services like Gazelle.com or through your local paper's want-ads.

Do I need 2 keyboards for macbook and iMac in clamshell mode?

Hi Experts, do I need 2 wireless keyboards to work with macbook pro connected to iMac in clamshell mode? or can the keyboard be switched from iMac to MacBook 'on the fly' (after activating TDM mode)?
Problem is that when I activate TDM to display the MacBook screen on the iMac (used as the display only), the wireless keyboard is still connected to the iMac and can not be found by the macbook. So in clamshell mode, i.e. with a 'closed' macbook', I do not have a keyboard...
Thanks and best regards, Chris

Hello christoph128,
Thanks for using Apple Support Communities.
To get a wireless keyboard to work with multiple computers in any situation, you would first need to unpair the keyboard with the iMac, and then pair it with the MacBook Pro. Since that's the case, it might be easier to either use a second wireless keyboard paired only with the MacBook Pro, or have a USB keyboard.
Bluetooth: How to set up your Apple Wireless Keyboard - Apple Support
Mac notebooks: How to use your computer in closed clamshell (display closed) mode with an external display - Apple Support
Cheers,
Alex H.

I need to buy a macbook in a retail store

Hey everybody,
i'm from Uruguay and my brother travel to miami in october, i need to buy a macbook in the retail store of miami beach, florida.
The macbook need 4gb ram, but the default mac use 2gb.
He can go to the retail store and buy a macbook whith 4gb or not exist in stock?
very sorry for my english, im a caveman to speak and write hehe.
Thnk

Yes. Just buy additional RAM at the same time.

Do i need to bring in ID/documents into store if want to set up mobile contract?

Hi, i have nebver been with EE before and looking to take out a 2 year mobile contract. Does anyone know how you set up a Contract? do i have to go into store and take in any ID/ proof of identity or any other documents?thanks,

Hi
You would need to take two proofs into the store.
One such as a Passport or Driving Licence. And also a proof of address such as a utility bill, this must be dated within the last 3 months.
Hope this helps!
Thanks.

Can I cancel my online order and buy my MacBook at a store?

Hi. I recently ordered a MacBook with 4GB of RAM online. I have some free time tomorrow and would rather cancel the online order (which has not yet shipped) and go to the Apple store 45mins from me and buy it there. I have some questions:
1. Can you buy the 4GB RAM MacBook in the store, or is it online only?
2. Can I use the financing card (Baraclay, I think?) to purchase the MacBook in person even if I do not have a physical copy? If so, how?
3. How long will it take to erase the credit charge on the financing card if I do cancel my order?
Thanks.

I'd much prefer to have correct answers in threads so I decided to do some detective work for you. I decided to make two phone calls this morning, one to the "manager on the floor" at an Apple Retail Store and the other to the Apple Online Store Sales & Support group. Both people I spoke with were aware of my intentions on the phone call and that I would be quoting them in this thread.
If I buy a computer online, can I return/exchange it at the store?
It depends. If the machine is a standard configuration (has a part number that starts with MBxxx/A) and is not damaged, then yes we can accept it as a return/exchange in store. If it has a customer configuration (has a part number that stars with Zxxx) then no, we are unable to offer an exchange/refund at the store for that unit. If it is DOA we can coordinate a service/replacement with AppleCare.
Can I upgraded to 4GB of RAM in-store?
Absolutely, we stock RAM specifically for this upgrade and charge the same price as online. You're responsible to buy the computer and the RAM upgrade first and then we will install it for you.
Can I use the Barclay's card, even if I don't have it my possession?
Unfortunately not, we must have the physical card in order to verify the legitimacy of the transaction.
Are all sales final? (I asked anyways, despite the link provided was for an iTunes purchase and we're talking about MacBooks)
Absolutely not, you have 14-days to return/exchange the product if you're not satisfied. Best part, we don't charge a restocking fee anymore.
When does Apple bill my credit card? (phone call into AOS)
We bill the card when the unit ships. However, the order must be cancelled prior to its status being changed into "prepared for shipment" as this means we've already allocated the part for shipment and at which point it cannot be cancelled.
Hopefully that clears things up. I figured not much had changed since I use to work for Apple, but rather than being smug about it I wanted to hear it "from the staff at the Apple Store." As with anything you read on the Internet, take it for what it's worth.

Is an anti-virus needed for a new macbook pro?

Is an anti-virus needed for a new macbook pro with retina display?

1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is presumably effective against known attacks, but maybe not against unknown attacks. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. XProtect, Gatekeeper, and MRT reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

Is it better to leave your macbook pro in sleep mode during the night or have it shutdown all night?

Is it better to leave your macbook pro in sleep mode during the night or have it shutdown all night?

During sleep, your MacBook consumes a little part of the battery, so it won't harm leaving it in sleep mode. Also, you will be able to start using it quickly, as you don't need to wait until Mac OS X turns on.
I only recommend you to turn off the MacBook if you are not going to use it for days in order to save battery, but apart from that, you don't need to turn it off

Need Windows XP Professional/MacBook Pro answers before installing

I have a Windows XP Professional CD FULL Version that I got right after it was released to retail. It does not have any SATA drivers (got it in 2001), but I was able to integrate (slip in) Service Pack 2 from instructions I saw in another post. The original XP CD has not been in use for a while and needed to know if I use the laptop that has a newer version of Windows on to create the new CD will it work on a MacBook Pro Intel i5 with 10.6.3 (has all current updates) . There are some programs I need to use, but the pc laptop is 29 months old and is about had.
This is my first Apple anything so I don't know what from the Windows world will work with it or not. Also do I need to get drivers for the hardware I currently have on my apple for the Windows side (example: do I need to find the current audio/video/memory card/ethernet drivers) of the partition.

I just installed win xp on my mac, for the first time. (dont know much about macs, but i am from a windows background).
Not sure about creating a new cd, but the steps i took were as follows.
Go to finder> apps> utilitys> boot camp.
Then create a windows partition. ( I made mine 10GB as i dont need alot of space).
Then it asks for your windows CD. ( the origional one you have i am guessing should work fine, youll just have to do more windows updates than a newer disc).
make sure when going through the windows install, you install it on the "BOOT CAMP" partition, and you must format it, DO NOT leave it intact, as it wont work.
If you format it as FAT, then you can transfer files from your mac to it but its not necessary.
But formatting it as NTFS isnt a problem either, you just cant transfer things onto it when your are in OSX.
after its installed it will need drivers, which is easy they are on your OS X dvd, just put it in and run the boot camp file to install the boot camp drivers and utility.
one thing i found was that it defaulted to boot to windows after i installed it.
if you want to boot into os x, then hold in the option button when you switch it on and you can select os x.
and you can change the default boot partition in system preferences under, the startup option.
so far i havnt had any windows programs that wouldnt work on my windows install. but ive only had it for about 24 hours!
Message was edited by: Richie Beno

If i leave my macbook pr pluged to the power would it get damaged?

If i leave my macbook pro retina late 2013 pluged to the power a long time would the battery it get damaged?
Or the power goes directly to the computer. If so ? how many time do you recommend to leave it pluged to the power ?
Thanks.

If you keep you computer plugged in always, battery health will diminish.
Run it on battery couple of hours a day. Battery needs "exercise" to keep battery in optimum condition.
For more info: http://support.apple.com/kb/HT1446

CONNECTED TO LEAVE MY MACBOOK LED CINEMA DISPLAY

HELLO FRIENDS MY QUESTION IS: IS SUITABLE LEAVE MY MACBOOK CONNECTED TO LED CINEMA DISPLAY ALL THE TIME OR MORE AND CONNECTING TO COMPLETE THE CHARGING THE BATTERY.
TKS

Take a look at the Displays preference panel to see if everything is ok, particularly the resolution and refresh rate. Displays will probably try to put the panel for the ACD on the ACD where you won't see it. So click "Gather Windows" to get the ACD panel on to your macbook.
One more thing, make sure you fully seated the mini displayport plug. They can be sneaky little devils in that they need to be fully pushed in.

Do i need to leave my MacBook at the store after a genius appt.?

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