Do I need to uninstall Crystal Reports Server 2008?

Hello,
We recently installed Crystal Reports Server 2008 and began migrating reports off the CR Enterprise 9 platform and things were going pretty well.
One of our other locations began moving over their reports that are ran against an Oracle database and cannot get passed a connectivity issue. We found the following:
Oracle connectivity issues
If you are installing Crystal Reports Server 2008 V1 on a 64-bit Windows
platform, Oracle database connectivity issues may occur. If Crystal Reports
Server 2008 V1 is installed to a location that contains brackets in the folder
path, for example, C:\Program Files (x86)\, it will be unable to connect
to an Oracle database. Certain Oracle database clients such as version
10.2.0.2 or 10.1.0.2, may not function properly with any application that
has brackets in its folder path. When installing Crystal Reports Server 2008
V1, select an installation path that does not contain brackets, such as
C:\Program Files x86\ or contact Oracle support for an updated database
client.
We of course have everything installed in the default (x86) folder. My question is, is there a way to move the installation, or do I need to uninstall/re-install? If I need to re-install, is there a way to back-up and reload all of my existing jobs?

Hello,
CR must have the Oracle client installed. Unless you use a Wired Driver, which has the client engine built in, CR requires a client to be installed. It never has worked without the client installed.
Also, I've found that if you have more than one Oracle client installed it causes problems. Make sure the first one in the PATH statement points to the latest version of the client.
And yes you are correct, ODBC is a layer on top of the native client so it will be slower obviously because it has to go through one more layer of dll's to get to the server.
Thanks again
Don

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Cannot install Crystal Reports Server 2008 and Client Tools on same machine

I am having trouble setting up Crystal Reports Server 2008 with Client Tools on a new Windows 2003 SP 2 machine. The Server 2008 package installs OK (built-in MySQL server, built-in Tomcat 5.5 server). Reports run okay. But my customer wants to run reports that use Salesforce as a data source, so I tried to install Crystal Reports Server 2008 Client Tools (needed for Salesforce support, apparently). I receive this error:
'Business Objects product detected: cannot continue with install'. Installation of Client Tools immediately terminates.
Oddly enough, when I uninstalled Server 2008, the Client Tools installed successfully. Then I tried installing Server 2008, and I got the same error message as with Server 2008. What the heck?
Any ideas on how I can get Server 2008 and Server 2008 Client Tools to live in harmony on the same machine? We were able to do this with a (otherwise overloaded) Win2K3 server before.
Thank you in advance for any help.

Typically the client tools are installed with enterprise by default. If not then you would want to use add/remove in control panel and select them. The installer thinks you are trying to install enterprise on top of itself and thus the error.
Regards,
Tim

Please help with my crystal reports server 2008 trial setup

Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!
Anyway, rant over!!
Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far
Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.
Then i setup the krb5.ini file like below (removed my server name and domain name)
[libdefaults]
    default_realm = DOMAIN.CO.UK
    dns_lookup_kdc = true
    dns_lookup_realm = true
    udp_preference_limit = 1
[realms]
DOMAIN.CO.UK = {
    kdc = DC.CO.UK
    default_domain = DOMAIN.CO.UK
i also have that other file bscLogin which looks like this...
com.businessobjects.security.jgss.initiate {
com.sun.security.auth.module.Krb5LoginModule required;
The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name
i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list
i have gone round in circles for days following the instructions, and nothing is happening
Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?
So now everytime i try to log in i get this error message
Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)
i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!
any ideas on things to check before we give up with this all together?

Hi Roberto,
With the changes when SAP took over BusinessObjects the support packaging also changed. It's the way it is now but we are moving to and giving as much options as we can. SAP works on the Self Serve practice. the info is available but you have to find it, which is another thing we are working on to improve for BOE/CRS.
Best place to start is in the CMS link off the start menu, You'll find the Admin Guide and Setup/Configuration Guides. You can also find all of the latest info and updates to those guides from help.sap.com then click on the SAP BusinessObjects tab along the top and then on the left click on All Products and then filter on your version.
Once the Firewalls and Domains and your CRS Server is added to the Trusted Domains and ports opened to allow CRS to talk to the DNS Server CRS will begin to load all of the users into it's User Mappings. You still have to add each user or Group of Users but they will be available. Documents does describe how to....
Once you have the Admin Guide search on Security and it explains in details how to set up and which ports need to be opened etc.
Thank you
Don

Connecting Crystal reports server 2008 to BI 7.0

Hello,
I have a BI 7.0 server on Unix machine. I am trying to install crystal reports 2008 on windows 2003 server, and further integrate it to SAP BI by installing SAP integration kit. I have done the below.
1) Installed crystal reports server 2008 on windows 2003 server.
2) I can launch the CMS by start programs --> crystal reports server 2008 --> Central Management console.
3) I enter my user id an password and can see the business object portal with all the entries in it,
4) I have also installed SAP BOBJ integration kit (XI3.0) as well. It installs successfully. The only difference in the guide and what I did was, it dint prompt me for the CMS information, but it did when I was installing crystal reports server 2008.
5) Now I am able to connect to CMS, but I donot find the SAP authentication tab, and the server details tab, as per the guide.
I am a basis admin, and experimenting this for the 1st time. I need to set this up for one of the clients. They want to do some BI reporting through crystal reports. I have installed crystal reports server as of now. The client will now try to access it through CMS , by "InfoView". But CMS isnt giving me SAP auth tab, for me to go ahead and configure the SAP related settings.
Any inputs on the same will be highly appreciated.
Thanks,
AK

Hi Ingo,
Thanks for that reply..I am stuck now when I am trying to publish a report. I will summarize, what I have done so faar, just to make it easier to reply.
1) Installed the BO edge series xi 3.1
2) Installed Crystal report 2008
3) Installed the BOBJ/SAP integration kit.
4) Did the configuration steps as per the manual downloaded from SAP site named:"XI3-1_BIP_SAP_INSTALL_EN.pdf"
I created create a report, but I am not able to publish it. I am clicking the option to directly publish it to enterprise.But its failing complaining regarding some BI roles..not sure...My BW publisher service is starting fine.
Only thing is, I have created all the athorizations etc. i can also Log in to CMC with my BW credentials..So I am assuming BOE is atleast talking with SAP. But my my main aim is publishing reports on the server, which isnt happening when I save it with the above option.
Ok..one more thing, i have not performed the steps for the SAP/BOBJ server side trust..I think this might be the reason as well..Wanted your opinion on it.
Appreciate your input as always..
Thanks,
AK

TruncateClippedFieldStrings for Crystal Reports Server 2008?

When we were running Crystal Reports XI, we had to add the registry key "TruncateClippedFieldStrings" on our server, because text fields on Crystal Reports were overlapping rather than truncating. Now that we are on Crystal Reports Server 2008, we are having the same problem. Does anyone know if this same fix applies to Crystal Reports Server 2008, and if so, do I also have to change the Crystal Reports Page Server (which I don't see in 2008) and Crystal Reports Report Application Server?
Thanks,
jeff

Hi,
Yes, it is there. Just need to click on the right link. Try this
Support Portal -> Software Downloads -> BusinessObjects Downloads -> Support Packages and Patches-> C -> Crystal Reoprts Server 2008 V1.....
Yes, this is very tedious but I just checked and can confirmed SP3 is there.
Regards,
Ken

Crystal Reports Server XI upgrade to Crystal Reports Server 2008

I have downloaded the Crystal Reports Server 2008 upgrade from the portal. Questions:
The "Upgrading Your Crystal Reports Server Delpoyment from XI or XI Relase 2 to Crystal Rpeorts Server 2008" (simple install) documentation mentions that the installer should recognize my installation and prompt to upgrade. Instead, the first prompt that I get is for a license key. Is this normal, or should the application be seeing my existing install?
If I do indeed need a 2008 license key, how do I obtain one? It will not accept may CRXI Server keys, and I cannot see anyplace to download the new keys.
Any help would be appreciated.
Jeff

Hi,
I think you can request for new keys:
For a new key:
Request key codes for new orders via SAP Marketplace (SMP), will receive a download letter on new purchases providing them with their SMP login credentials. Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key.
If your Key code does not work
You need create a customer message https://websmp107.sap-ag.de/message using component XX-SER-LIKEY-BOJ.
Regards,
Deepti Bajpai

Crystal Reports Server 2008 Installation Error

Good day,
My name is Dominic Hung and I work at Business Objects. One of my clients is coming across an installation error on their evaluation of CRS 2008 and is detailed as follows:
They currently have the actual report writer (Crystal Reports 2008) on a desktop PC. It's not installed on the server.
We have the MySQL ODBC loaded on the local desktop as well as the server that is hosting CR2008 Server.
The credentials (userid/password) used in both the desktop and server's ODBC configuration is READ ONLY.
During the installation wizard for CR2008 Server, I key in the userid & password that I use when we create reports, but I receive an error stating that
CMS database error: STU000226
BusinessObjects Enterprise CMS: Unable to connect to the CMS system database "esc:10.127.214.22:3306". Reason: Database access error. Reason access denied for user 'jdcherry'@'% to database 'esc'
This is where everything stops and they can't go further. They are not sure why they are receiving the "access denied" error as shown above. They have no problem connecting to the MySQL database when they create a report using CR2008, the CR2008 SERVER won't accept my credentials during the installation.
QUESTIONS:
The "jdcherry" UserID (which I use) is READ ONLY on the MySQL database that's hosted on the Linux box. Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
If so, what level of access is required?
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
What other workarounds can be done for the client? The windows server they have Crystal Reports Server 2008 installed on has web services enabled but are continuing to come across issues. Any insight for the client would be greatly appreciated.

Does the userID have to have higher priviledges than just READ ONLY in order to validate the database credentials?
The userID used when installing CRS must have dba previleges (create/drop tables) on the schema.
Does the installation of CR Server update any of the tables that are stored on the MySQL database?
You should create a new schema/DSN for the CMS db. The installation of CRS creates 8 new tables.
Do we need to install the Crystal Reports 2008 on the server in order for Crystal Reports 2008 SERVER to work?
No
All this information is in the BOE XI3.0 Installation Guide.

Crystal reports server 2008 VI questions

I aplogixze if I am asking many questions in the same thread. If so please let me know. and I'll create seperate threads.
Questions with Crystal reports server 2008 VI
1. In my current VS2005 web application with CR 2008 developer I have done the following :
a. When the user selects a report it prompts for the database that is needs to connect. User could select Test or Live database
b. I could hide the export button for each report
c. Add the same report twice to the same folder under diffrent report descriptions
Could I do the same with Crystal reports server 2008 VI?
2. I have added a report that connects to the SQL server and also I set up the required ODBC for the report on the server. I could run the report without any issue.
When I add the same report to another folder in CMC or add a new report that uses the same connection, and try to run it, I get the following error.
I did set location and verify database in Crystal designer many times and added the report into CMC, but still it gives me the error.
However the first report that I added still works fine. For some reports it shows the parameter screen and when I enter them and click OK it gives the same error. I checked the logon information and they are correct. Reports work fine in Crystal designer.
error message:
"The database logon information for this report is either incomplete or incorrect"

I assume that you have built your reports with the CR Designer 2008 V1. Try to open the affected report in the CR Designer and select Database->VErify database and save it back into the repository. Does it work?
Regards,
Stratos

Crystal Reports Server 2008 Infoview SSO

I finally have Crystal Reports Server 2008 configured and working for AD authentication with kerberos. Users can now log into Infoview fine. Now, I need to take the next step and advance the ball to get it working for SSO. We had this working on our Crystal Reports Server XI environment, but it sure has changed for 2008. Can anybody provide information and/or documentation on next steps to move from AD Authentication to AD SSO Authentication? What are best practices? What is most efficient?
Thanks,
Jeff

If you are configured for kerberos then you already have the CMS/SIA running under an AD service account correct?
If so [this doc |https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/002b818d-3db2-2b10-9895-c7b5fd4cbc71]will get vintela SSO working.
Regards,
Tim

Crystal Reports Server 2008 V1, RedHat Enterprise Linux, MySQL, ODBC

Iu2019m confused about connecting to an ODBC source from a report within CMC. Iu2019m a Unix guy; I donu2019t know much about Crystal reports, but Iu2019m working with a Crystal guy to get this thing working.
 
First, background: I have installed Crystal Reports Server 2008 V1 in RedHat Enterprise Linux (5.4), and itu2019s running just fine! Iu2019m using the included Tomcat application server, but Iu2019m storing CMS and Audit data our local running copy of MySQL (5.1.42). The RHEL install is native 32-bit (the only way I could get it to work), Crystal is storing and retrieving data from MySQL, The Central Management Console is responding to port 8080 over Tomcat, Iu2019m able to log in and see stuff, and so far, life is good.
 
Now, where Iu2019m stuck: the data weu2019re trying to build reports from also resides in this local Linux / MySQL install, and connecting to it from a report within CMC is where Iu2019m lost.
 
First, I successfully installed the unixODBC and MyODBC drivers in Linux. Iu2019m able to connect to MySQL successfully using the isql utility. Here are my conf files:
 
<pre class="jive-pre"><code class="jive-code jive-java">/etc/odbc.ini
[DSN_NAME]
Driver = MySQL ODBC 5.1 Driver
DATABASE = project_web_prod
DESCRIPTION = Project Description
UID = username
PWD = password
SOCKET = /var/lib/mysql/mysql.sock
/etc/odbcinst.ini
[MySQL ODBC 5.1 Driver]
Driver = /usr/lib/libmyodbc5.so
UsageCount = 1
</code></pre>
 
Again, this all works with isql (Iu2019ve even used both a socket connection, and port 3306, in odbc.ini).
 
Now, our Crystal guy uploads a report into the CMC. I go to Folders -> <Project Folder>, right-click the report I want to test, click Database Configuration, and check the option Use custom database login information specified here. I select database driver ODBC from the dropdown, and type in the server, database, username, and password info. However, when I try to run the report, it fails to connect.
 
So, stupid question, can Crystalu2019s CMC use the system ODBC configuration options? (The ones stored in /etc). Because I saw an odbc.ini file in ~crystalinstalldir/bobje/. I edited it to match the contents of my /etc/odbc[inst].ini files, but to no avail. I saw that Crystal has itu2019s own ODBC engine, but it doesnu2019t support MyODBC driver, does it? I even tried hacking env.sh to use the system unixODBC library instead of the included one, but no luck.
 
So, in short, my question: how do I simply get reports in CMC to connect to a MySQL data source (using ODBC)?
 
Thanks so much! An answer to this question will save my day!
 

Thank you, Efstratios, for the helpful reply!
So, I followed the directions in the PDF file you attached, and everything went smoothly. However, Iu2019m still not able to connect to ODBC within CMC.
Hereu2019s what I did:
<ul style="list-style-type:disc">
<li>Copied the unixODBC libraries over to <installdir>/bobje/enterprise120/linux_x86/odbc/lib</li>
<li>Removed MySQL ODBC connector 5.1, installed MySQL ODBC connector 3.51.</li>
<li>Edited <installdir>/bobje/defaultodbc.ini, added my DSN and MySQL library info as per the instructions (I have both an odbc.ini, and defaultodbc.ini, identical files, just to be safe)</li>
<li>Tested the connection using these libraries, this odbc.ini, and isql. Worked just fine</li>
</ul>
So, my problem seems to be in getting the CMC to actually use my ODBC setup!
Any other hints / things I could try?
When I right-click a report, and go to “Database Configuration,” which connection options should I use for the report? Iu2019ve tried both “Use original database logon information from the report,” and “Use custom database logon information specified here” (using the ODBC option from the drop-down menu). Either way, if I enter in the database, username, password, and then try to run the report (“Run Now”), I get this message in the History: “Failed - Information is needed before this report can be processed.”
Is there another place I could get a more helpful error message? Or is there, perhaps, another way I could test database connectivity from within CMC? I wish there were at least a “Test Database Connection” optionu2026 :P
Thanks so much for your help!

Crystal Reports Server 2008 FP 4.1 Update did not update InfoView/Cmc ?

Hi all,
last year I installed a Crystal Reports Server 2008. After installation I had the following version numbers:
Server = 12.3.0
InfoView/Cmc = 12.1.0
Now I downloaded all packages of service pack 4 and fix pack 4.1 and tried to install them in following order:
Crystal Reports Server 2008 V1 Service Pack 4 for Server Components
Crystal Reports Server 2008 V1 Service Pack 4 for Client Components
Crystal Reports Server 2008 V1 Fix Pack 4.1 for Server Components
Crystal Reports Server 2008 V1 Fix Pack 4.1 for Client Components
The installation of the server components worked fine, however the installation of the client components failed with "Base version mismatch". Now I have these version numbers:
Server = 12.4.1
InfoView/Cmc = 12.1.0
Is that the intended behaviour? Is there no need to update InfoView/Cmc too? I know that InfoView did not work with IE 9 before the update, so I hoped to get an update of it.
Thanks for any info
Joern

Hi Joern,
Don't pay attention to the version that you get from infoview or CMC.
It never changes and will always remain 12.1.0
In order to know your BOE version, you can check it in
CMC > Settings
In the add/remove programs, it lists the version installed
You also have a tool which is software inventory tool which list the version installed.
For clients, if you go in the folder where the .exe is, if you right click on it and select properties then you will get the version number in the version tab
I hope this will help you
Regards,
Philippe

Crystal Reports Server 2008 V1 - fix pack and service pack installation

I'm currently running Crystal Reports Server 2008 V1 - 12.2.0.290. I think this is SP2. I saw both SP3 and FP 3.1 available to download, but am not sure if I need both. Do I need to install SP3, then install the FP 3.1? The website doesn't appear to provide clear instructions on this.

Yes you need to upgrade to SP 3 and then you can Upgrade to FP 3.1.
The SP usually are major releas of the product when the FP are minor fix of the SP.
Ciao,
Massimo
Edited by: M. Cappelli on May 20, 2011 8:31 AM
Edited by: M. Cappelli on May 20, 2011 8:32 AM

Crystal Reports Server 2008 - Scheduling Reports Best Practice

What is the best practice for scheduling a report that will be distributed to approximately 30 recipients? I have uploaded a report that has a single parameter for the physician's name. I need to distribute this report on a daily basis to each physician using their name as the parameter. Should I right-click on the single report that is uploaded and schedule the report with the corresponding parameter and physician e-mail address, or should I create 30 reports each with the physician's name. Basically, I need a way to see all of the scheduled jobs for a given report? Is this possible in Crystal Reports Server 2008? Thanks.

The way that I handle all of our scheduled reports is to create the report with parameters to cover all of the necessary variations of the same basic report. For you, that's be a single report with the doctor's name (or other identifier) as a parameter. I then create an Object Package (I use BOE, so I'm not positive if CR Server has them, but I'd guess so...) for each variation (doctor in your case), and copy the report into the package. I then set up the destination and schedule for the package, and set the parameter(s) of the report. Then, schedule the package to run.
The advantage of using object packages is that it separates the schedule and distribution from the actual report, so if (or I should say, when :->) the report changes, you don't have to copy the schedule and destination to the new version of the report, saving time and reducing errors. Just copy the new version into the package, set the parameters, delete the old version, and reschedule the package to run.
HTH,
Carl

Where to define .rpt file location in Crystal Report Server 2008

Hi all,
I have installed Crystal Report Server 2008 in my machine and trying to invoking the report from my java application. Earlier we have used Crystal Report Server XI Release 2 and in my java application i am passing crystal report server name, report name, parameters and it is woking fine in Crystal Report Server XI Release 2. But now I have installed Crystal Report Server 2008.
In Crystal Report Server XI Release 2, we have a option to provide the report directory folder from the computer. That is in Central Configuration Manager - > Right click on Report Application Server -> Properties -> Parameter Tab -> Change Option Type to Server and And Select directory which contains the .rpt files.
Like the same way, i need to give the report directory path in Crystal Report Server 2008. Then only the report server will find the report from the directory and display it. In my application i am passing the report name to the crystal report server. The report server will find the exact report from that folder from the local system and display it in application.
I can able to give the report file directory in Crystal Report Server XI Release 2, but cannot able in Crystal Report Server 2008.
Pls help me how could i do this?

In Command Line Parameters of ReportApplicationServer

Crystal Reports Server 2008 on Windows 2003 Server

We have Crystal Reports Server 2008 installed on Windows 2003 Server. Pretty standard install.
On the same Windows 2003 Server, we have IIS setup to host some other sites (data.mycompany.com, intranet.mycompany.com). Now since Crystal Reports Server 2008 is running through Apache Tomcat 5.5.20 that is installed with Crystal Reports Server 2008. I need to setup something like reports.mycompany.com for reporting server. Since it is not in IIS and it does not seem that this install of Tomcat allows you to set this up to point to reports.mycompany.com. I need some feedback on how to set this up.

Hello Shannon,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Do I need to uninstall Crystal Reports Server 2008?

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