Do I take the chance

Question

I changed from Talk Talk to BT on the 11th August and now my phone does not work! I have a constant engaged tone I cannot receive incoming calls either. I have reported the fault and I have been advised that I have to agree to a engineers call out which could cost me £130! My question is two fold, does anyone have any advice as to whether the fact that my line was OK on the morning of the exchange and now is constantly engaged indicates the fault lies with BT and also looking at the other posts on here how do I prove it lay with them (if it does,) they seem to charge people anyway.

Answer 1

Hi, the thing you have to realise about the test system BT use is that it is very basic and in all honesty not reliable at all, I think it is something like only 60%ish accurate.
You see in the old days when BT were just BT and not the seperate companies it now has to operate by the Repair Advisors on 151 were quite highly skilled and were like virtual engineers who had access to the type of test systems Openreach use. But over the years BT dumped down the Repair Advisors roles because they basically wanted to pay them less and in order to do that they had to make them lower skilled, basically just doing what the computer tells them to do and say.
Also with the creation of Openreach BT Retail had many of those test systems taken away from them because it would not be fair that they have access to them when the likes Sky and TALK TALK don't.
So what I am saying is even though the line result says it test OK I bet you a million quid that the fault will be on the Openreach network somewhere.
So when the Openreach Engineer does come out and finds the fault, say on the Distribution Point or in the MDF don't complain that the 151 advisor was an idiot and couldn't find it in the first place because they can only go by what the useless test system BT and Openreach give them to use.