Do I use Service Catalogue or Business Services for this?

Hi
I'm just looking at implementing System Centre Service Manager - I'm an ITIL expert but not a Microsoft techie so bear with me!
I need to represent 130ish Services within SCSM which are different products we sell and support for our clients. Incidents, changes, releases etc will then be logged against these services, not the individual chunks of hardware.
How and where do I set these up in SCSM?? I had assumed it was setting up Business services? Is that correct?
Do the business services initially have to be associated with hardware held in SCCM or can we have a POC with a standalone service?
A bit fat pointer would be usefu right now!
Thanks

You are right: Business Services can be used for this.
You only need to specify a Display Name for the new Business Service. No other information are mandatory or requiered to create a Business Service in SCSM.
Andreas Baumgarten | H&D International Group

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Please restore e-mail or at least give us some real information. Tech support is almost smug in their response for additional information. The iCloud status page has said the same thing since yesterday. A real dis-service. My business depends on this! Any one have any suggestions not being offerd by tech support or Apple? Anything at all?

mdjb wrote:
I just lost a big opportunity to get a new client because of this!! almost 24 hours now without any email service. I was one of the original.mac customers. I am over this time to move on. It is an inferior product.
My sympathy, but, this is what you agreed to when you chose to use a free system: (From terms of service agreement, iCloud)
APPLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME APPLE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICE IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT.
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Exchange Web Services are not currently available for this request because none of the Client Access Servers in the destination site could process the request.

Hi,
I am using EWS Java APIs and passing OAuth tokens to fetch data from office 365 mailboxes.
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Judging from the cardscan website comments, this will not be the case in the foreseeable future. However, the optical character reader in that program is excellent and eats data correctly most of the time.
There are ways to use Cardscan via a windows machine and then with all sorts of intermediate steps get address details into Mac AddressBook, but that process is so cumbersome that in real life I do that once every 3-6 months.
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Would love to have some feedback here.

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I pay 9.99 usd per month for the Creative Cloud Photography Plan. I mostly use LR... can i download / use the more powerful Photo Shop for this contract price also?

I pay 9.99 usd per month for the Creative Cloud Photography Plan. I mostly use LR... can i download / use the more powerful Photo Shop for this contract price also?
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Yes, the Creative Cloud photography plan includes photoshop & Lightroom.
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Already used Logical System in Business Service?!

Hi, well i am facing a JMS2IDoc-Scenario.
As sender i configured a Business Service (K15) with the CC_JMS. The receiver is a business system (HRT) with the CC_IDoc.
While i test the scenario i received following error:
"Unable to convert sender service to an ALE logical system"
Thats fine so far, therefore i checked the Adapter-Specific Identifiers and entered the Logical-System name. This is already in use at the business system (HRT) because of some CC for other Scenarios.
Now there is the problem that i can't use this logical system name at K15, no idea why.
Because of not having the technical details of the source-system (JMS) i choose to use business service. Is there another idea?! Party?!
br, Jens

Hi,
The issue is with the fact that this Logical System Name has been assigned to another Business System ( say Buss System X) .And you want to use this same Logical System Name for the sender JMS service( Buss System Y) as well , correct?
Solution is,
In the Receiver Agreement , Select Header Mapping and for the Sender Servicce, select the Correspodning Sender Service ( Sleect Buss System X )to which the Logical System Name is assigned.
Now in the runtime this will be used as the Sender Service from which the Logical System Needs to be taken.
Regards
Bhavesh

How to use security certificate with Business service

Hi,
Information:
I need to use a security certificate for connection from Business service to legacy system.
I have created PKI mapper in WebLogic console, deployed keystore on server and Service Key Provider in OSB.
I can see can connect the certificate in OSB console through the Service Key Provider.
I have done Authentication setting in the Business service "HTTP Transport Configuration" as "Client Certificate".
Problem:
Now whenever I try to invoke BS, the username, password and security key provider is asked at the prompt. Should not the BS collect security certificate automatically? Again,
when i put username and password as that of WebLogic sbconsole; the error pops up with following message :
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
     <env:Header />
     <env:Body>
          <env:Fault>
               <faultcode>env:Server</faultcode>
               <faultstring>Failed to process signature.null</faultstring>
          </env:Fault>
     </env:Body>
</env:Envelope>
If I don't supply username password and certificate at the time of invoking the message pops up as : "The service requires a digital signature, you must specify a service key provider which has a digital signature credential."
I think some mistake is done in the above steps, could anybody please clarify?

The problem was resolved with upgrade to version 10.1.3.4.

How to send Encrypted message using public key in Business Service

Hi,
I have one public key (abc.cer) which is given by provider. I have to send encrypted message to Provider using public key. How to achieve it in OSB??
Thanx
Edited by: Vinit Ahuja on Jun 16, 2011 3:17 AM

These are the steps needed to accomplish this:
1. Import the public certificate in the TrustStore of the OSB Weblogic Server.
2. Export the public certificate in PEM format. (This will be needed to embed in the custom ws policy)
3. Create a custom WS policy, with the necessary encryption configuration information. I have placed a sample WS - Policy that I have used @ http://dl.dropbox.com/u/19901533/Sample_Custom_WSPolicy_Encryption.doc for your reference.
Use a unique value for the wsu:Id in the policy.
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5. Activate the changes and then test the business service. You can enable tracing on the BS to validate the encrypted content in the logs.
Hope this helps.
Thanks,
Patrick

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Hi,
I'm trying to route from a proxy service to one of two business services based on a value in a message - similar to the first AquaLogic tutorial, but I've written mine from the ground up. The message flow I've configured can decide which service to invoke, but then fails with this fault message: "Failed to get operation name from the incoming request." My two "business service" web services work fine by themselves. Does the proxy service's wsdl need to match up with the business services' wsdl's? What else could I be doing wrong?
Thanks,
Andrew

I mapped the operation name using the ALSB console. When selecting the business service to route to when editing the message flow, you are required by the console to select an operation. My two business services have one operation each. I have selected the operations I want to use in the routing table. Since the ALSB console is providing me with a GUI tool to select the business service and operation, I'm expecting that it will take care of putting the operation name in the message after the routing step.

Importing CI from Service Desk with CSV to Service Manager 2012 Business Services

Hello,
I am going from HP Service Desk to Service Manager 2012.
I cannot find out how to import the Service Desk CI's to Service Manager 2012with CSV Import.
I think I have to move it into Configuration Items-Business Services and I have used a simple script to Import users and Computers in to my test server. I tryid to Import the CI's with the script but I change it to Business Services but it did
not work.
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Icelandic DBA admin

Hi there Jarek,
I am having now exactly the same problem; i didnt know i could find the messages in solman with DNOTIF transaction.
I could before create support messages from my satellite system, by using RFC BACK connection as log on screen, so the user was able to log on and the messages was succesfully created. Now I am trying to use this RFC connection as not log on screen, with an automatically generated user (with the RFC wizard from SMSY transaction in solman), and im getting same error as you.
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regards
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ALSB Proxy Service error calling Business service

I have an external webservice on Weblogic 8.1 SP5, and I configured Business Service in ALSB 2.6, that is able to invoke the external webservice. But When I create Proxy Service based on the existing Business service and try to invoke the proxy service I get "no SOAP Action Header" error in WebLogic 8.1 SP5 External webservice.
AxisFault
faultCode: {http://xml.apache.org/axis/}Client.NoSOAPAction
faultSubcode:
faultString: no SOAPAction header!
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}stackTrace:no SOAPAction header!
at org.apache.axis.transport.http.AxisServlet.getSoapAction(AxisServlet.java:1004)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:678)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:1072)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:465)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:348)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:6981)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.java:3892)
at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java:2766)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:224)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:183)
{http://xml.apache.org/axis/}hostname:ossinv1d
no SOAPAction header!
at org.apache.axis.transport.http.AxisServlet.getSoapAction(AxisServlet.java:1004)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:678)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:1072)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:465)
at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:348)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:6981)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.java:3892)
at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java:2766)
at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:224)
at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:183)
Also I get
com.bea.wli.sb.pipeline.PipelineException in the ALSB.
Is it a known issue ?

The back end service basically complains the SOAPAction http header was not included in the request. Typically this header is added automatically by ALSB if the proxy is of type SOAP and the wsdl contain the SOAPAction value for the operation invoked.
Alternatively you can force the SOAPAction header to be set to the correct value by adding a transport header action in the request part of the routing node.
Gregory Haardt
ALSB Prg. Manager
[email protected]

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In tryuing to make the US Elim business rule work:
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Thanks,
*edwin

Jianbai-- when you see 0 submitted 0 success 0 fail..
it just means that there is no data tht suits the us-elim criterion.
For the package parameters...
1)make sure that there is data   for the CATEGORY
2)The CURRENCY has its reporting property set to Y
3)There are INtercompany transaction entries between 2 ENTITIES and their ELIM property(ENTITIES involved) is NOT "Y".
4)In 3, make sure the ACCOUNT being used for the intercompany transactions have their ELIMACC property NOT BLANK.
then you shld be all set !!!...if you configured your DATASRC (is_consolidated property(it shld be eith I/M) dimension correctly ...
you don't even need any business rules to have your ICELIM working..
Best luck
Vm
Edited by: Vishal Mahawadhi on Mar 10, 2011 11:10 AM
Edited by: Vishal Mahawadhi on Mar 10, 2011 11:11 AM

I bought a book. It closes within a minute of opening. I can not use it. Is there support for this or can I get a refund?

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when I check guarantee info from apple website, the following information is listed.
i think, it is authorized and under guarantee.
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I'm thinking about installing Windows 7 to use with Boot Camp .... can I use an Upgrade version of Windows?

As the hatter said, you CAN use the Upgrade version of Windows 7. Here's more details:
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When it asks you to enter your product key / license, don't enter anything -- just hit Next. This will allow you to continue installing Windows with a 30-day trial.
After you've installed Windows 7, stay in Windows (don't boot to OSX) and put your Win 7 Upgrade disk back in the drive, and run the Setup file that's on the disk.
This will guide you through the upgrade process. This time, instead of Custom, use the "Upgrade" option.
When it asks you, go ahead and type in your product key, and choose to Activate.
However, please note that if you do this, and you DON'T already own a previous version of Windows (and stop using that previous version immediately), you'll be violating the software license agreement. These are the requirements to use the Upgrade version. If you don't meet these requirements, I strongly recommend you install with a full version of Windows 7.

Do I use Service Catalogue or Business Services for this?

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