Do new computers come with OS X redemption code?

I just purchased a factory refurbished iMac from the Apple Online Store.
The specs from the online store said it was eligible for the up-to-date program.
Look at the second line under any of these refurbished Apple computers: Eligible for OS X Mountain Lion Up-to-Date Program
http://store.apple.com/us/browse/home/specialdeals/mac
Unfortunately, this unit did not come with a Mountain Lion redemption code.
It did come with 10.8 installed and then I was able to update to 10.8.2 which is fine.
The problem now, is that the Apple Store says I do not own a copy of Mountain Lion as it is not in my Apple ID in the store.
To reinstall Mountain Lion, they said I could use the recovery mode and didn't need Mountain Lion to show in my Apple ID.
http://support.apple.com/kb/HT4718
The above will not work.
When I get to the point in the recovery mode, it asks me for my Apple ID and password.
I have contacted the up-to-date program and they told me my iMac is not eligible.
Well, the Apple website says it is.
See the refurbished items under "Qualifying Purchases" here:
http://www.apple.com/osx/uptodate/
I then contacted Tech Support and they made a case number but told me to contact the Apple iTunes Store.
The Apple iTunes store told me they can't do anything and told me to contact the up-to-date program.
This seems to be a Circle Jerk as I keep getting the run around.
I contacted the up-to-date program again and they said my iMac was not eligible.
I contacted Tech Support and told them about the run around and told me to contact Customer Support.
Even with the help of customer support, the up-to-date program keeps telling them that my computer is not eligible but will not give any reasons.
In the old days, we used to get the discs with our new or refurbished computers. We own the OS X that came with the computer.
Now apparently, I don't own it and can't download it again for some reason.
Do I, or do I not, own a copy of Mountain Lion?
If not, why not?
I realize it is only $19.99 but I don't think I should have to purchase it as every OS came with all the prior Apple computers I have purchased in the past.
Do the new computers come with a redemtion code for Mountain Lion and/or, does Mountain Lion show up in your purchases in the App Store on the new computer?

Your Mountain Lion came pre-installed as such it is not a separate product rather part of your computer purchase. You cannot download Mountain Lion from the App Store.
Did you register your computer after receiving it? That is generally the process by which the computer becomes associated with your Apple ID.
You have never owned the OS. You have always had nothing more than a license to use it. That is generally true for most of the software you have purchased.
If you want to purchase a copy of Mountain Lion from the App Store, then log into the store using a computer with Snow Leopard or Lion installed under your Apple ID. Purchase and download the Mountain Lion installer. When the download has completed, quit the installer. Put it in your Downloads folder or transfer to a USB flash drive for safekeeping.
Getting Mountain Lion via a redemption coupon lets you download Mountain Lion from the App Store. The license for the App Store version versus the one for the pre-bundled version is not the same. For example, the App Store version may be installed on more than one computer that you own. The pre-bundled version can only be installed on the computer with which it came.

Similar Messages

  • Does the new computers come set up to use floppy disc

    Does the new computers come with floppy disc use capability

    Preed, welcome to the forum.
    It is difficult to find a newer computer with a 3.5" floppy drive.  In fact, most companies don't even offer them as an option.  Personally, I don't want any more components in the case than necessary.  I purchased an external 3.5" floppy drive.  Since I have only needed it a few times, it works fine for me.
    Please click "Accept as Solution" if your problem is solved.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

  • Do all Macbook Pro computers come with HDCP components?

    On my laptop, when I attempt to purchase an HD movie, it says that I cannot, because I do not have HDCP components. I've been in the market for a new computer for a while -- my trackpad is practically broken, two of my USB ports do not function, and the computer simply will not charge, so I have to keep it plugged in at all times for it to be functional. I am not very fond of the Macbook Air (not enough space) or the iMac (much too large) and, thus, have narrowed my Apple-related choices down to the Macbook Pro.
    I was wondering if all Macbook Pro computers (including the Retina display computers) come with HDCP components, because I only plan on purchasing one if I'll be able to purchase and play HD movies from the iTunes store.
    Thanks in advance for your help!

    "A display that supports HDCP with a screen resolution of 1280 x 800 or higher."
    But how do I know if the screen supports HDCP? Or is it saying that all computer screens with a resolution of 1280 x 800 or higher support it?

  • Does macbook air computers come with antivirus protection?

    I bought a mac book air 9/2013.  Do macbook air computers come with antivirus protection?

    Do macbook air computers come with antivirus protection?
    Its operating system does. OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
    A much better question is "how should I protect my Mac":
    Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
    Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
    Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
    Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
    Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
    Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
    Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
    Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
    Don’t install Java unless you are certain that you need it:
    Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
    Java can be disabled in System Preferences.
    Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
    Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
    Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
    Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
    If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
    Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
    The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
    OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
    Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
    If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
    Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
    Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
    Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

  • My new imac come with snowleopard but i need to install leopard only

    hi for every one ,,,
    i buy new imac my new imac come with snowleopard but i need to install leopard only but refused any body have idea for this case , becuase i have more special program not compatible to work under snowleopard .
    thanks for all
    my configuration is
    Hardware Overview:
    Model Name: iMac
    Model Identifier: iMac10,1
    Processor Name: Intel Core 2 Duo
    Processor Speed: 3.06 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache: 3 MB
    Memory: 4 GB
    Bus Speed: 1.07 GHz
    Boot ROM Version: IM101.00CC.B00
    SMC Version (system): 1.52f9
    Serial Number (system): W**H9H5PC
    Hardware UUID: 3A00BABF-810C-57B5-B1C8-E8F7E7074C86

    The new iMacs will only work with Snow Leopard, and only the release on the DVD supplied with the computer (the Snow Leopard upgrade disks won't work). The problem is that they require new drivers.

  • Why didn't my new imac come with an install disk for 10.7??

    why didn't my new imac come with an install disk for 10.7??

    New Macs shipping with Lion, no longer have Install Discs...
    See Here
    http://support.apple.com/kb/HT4718

  • Do the new iMacs come with 3rd Gen Intel chips?

    Do the new iMacs come with 3rd Gen Intel chips?

    So, the answer is No.  If they were 3rd Gen the series would start with a 3XXX.
    Thanks

  • Does the new watch come with a charger

    i want to know if the new watch comes with a charger or is it an extra

    From the store purchase page for the Sport version :

  • Does the new imac come with a cd/dvd player/burner?

    Does the new imac come with a cd/dvd player/burner?

    It's $80.00. You can buy other externals for less, I think, but only the Apple one will work with Boot Camp Assistant for installing Windows and any other applications that will only work with an "internal" optical drive.
    If this isn't important for you, then explore less expensive alternatives. Check out OWC for example.

  • Will my new iMac come with Leopard or Tiger?

    Hi,
    I'm going to Uni on Monday and want to finally purchase my Mac now that Leopard has been released.
    My question is: If I order my new Mac on Monday, will it come with Leopard or Tiger?
    In the online store it still states that it will come with Tiger, but maybe this has just not been updated?
    If people don't know the answer, would you happen to know an Apple contact email address or telephone number I can call (in the UK) to check prior to ordering?

    Are you sure you want to get a Mac with Leopard preloaded?
    It may actually not be compatible with some of the software you depend on, and will have no chance of being so (unless the product is updated) because Macs historically have only been able to use the operating system they ship with and newer operating systems, and we are still learning which products need updates for Leopard.
    The online store has a phone number in the upper left hand corner:
    http://store.apple.com/Apple/WebObjects/ukstore/
    0800 039 1010
    Message was edited by: a brody

  • Do new imacs come with digital videocam software?

    Hello,
    I know someone who's sick and tired with his Win XP machine. He has a digital video camera which he wants to burn onto DVD, but he has a lot of problems. Mind you, he doesn't know much about computers, and perhaps a bit more experience would help. Anyway, he's lost patience, and I suggested that he looked into getting a Mac, because they are known for their user-friendliness.
    He's already spent 500 dollars in software for getting the movie from Digi Video Cam to DVD via computer, so it makes him weak to think that he has to invest again in software.
    My question is: If he buys an iMac, does it come with software for him to edit and burn to DVD?
    P.S. We are also looking at a Mac mini. Does the mini come with software necessary to edit and burn a digital movie file from video camera to dvd?

    If you have XP installation disk with SP2, you can get Bootcamp free which will allow you to insall and run windows, then your investment in Windows software will not have been wasted. However, I am using the iMovie that came with the computer and it works just fine.
    iMac Intel Duo/MacBook Pro 2 Gigs RAM ea. Sony VAIO/ 3 keyboards 2 hands   Mac OS X (10.4.7)   iMac 20" Intel core duo-250Gig HD-2Gig RAM/Macbook Pro Parallels/80/120/160 HD's

  • New iTouch comes with 1.1.5?

    I bought a New iTouch on 9th Sep 2008. But the iTouch has come with 1.1.5 version of software. Should i not have at least 2.0 software on it?

    No it is the 1G. So i guess i need to pay for an update

  • New MacBooks come with Internal DVD?

    Do the new MacBook pros come with an internal DVD/CD drive?

    Yep.  The external super drive is an "option" when you build your own MB Pro.  Same with the iMacs, Mac Mini and new Mac Pro.  Good bye internal super drive. 
    As for saving projects, I guess you save them to your hard drive or an external hard drive.  These machines have thunderbolt and usb3 so external storage is very fast for read/write.  If you have an apple TV, you can upload your movie through iTunes or simply watch from your shared computer's harddrive.  I imagine there are other ways. 

  • Do new ones come with new BIOS?

    If I buy a new E540 today, will it come with the updated BIOS? Will the known problems with power and booting and fan and ... be fixed and factory tested on the new one?
    Thanks

    Any new Mac bought directly from Apple will have Lion pre-installed.
    Buying the Mac from another retailer may not (I've seen new Thunderbolt iMacs still running/sold with Snow Leopard at Best Buy, for example).

  • Will my new iPhone come with a SIM card inserted?

    I will be preordering the next iPhone online.  It will be an upgrade to my account with AT&T.  When my phone arrives in the mail will it have a new SIM card already inserted into it or will I need to go to an AT&T retail store to have them activate the phone?  Your help is much appreciated.

    Whether it comes with the SIM or not would depend on whether you specified AT&T as your carrier when you ordered it, or purchased an unlocked phone.  If you specify the carrier, the SIM will be included.

Maybe you are looking for