"Do not disconnect" comes up, but iTunes doesn't recognize it...

i have a 4 gb ipod nano, 4 months old. i tried to update it with the ipod updater, but that keeps saying "Can't mount ipod." ipod does not show up in itunes. i have tried uninstalling and reinstalling everything on the whole website. the ipod has the screen "do not disconnect" as soon as i plug it into my computer, but neither itunes nor the ipod updater seems to recognize it - - so i don't know what it's doing that i can't disconnect it. please help - very frustrating considering it is so young...
thanks for any advice you can offer.

If your iPod is recognized in "my computer", changing the drive letter can sometimes resolve the "can't mount iPod" issue.
Click on control panel/admin tools/computer management/disk management/right click on the iPod to re-assign the drive letter.
Choose something lower down the alphabet, say 'M' or something similar.
The iPod can be confused by any other storage devices assigned a similar drive letter even though they may not connected at the same time.
Have you also seen these?
iPod appears in Windows Explorer but does not appear in iTunes.
iPod does not appear in iTunes.
Fast user switching in Windows XP is not supported.
Strange iPod behavior.

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