Do not disconnect screen is frozen on my ipod

I have a video IPod 30G. I got a new computer and I downloaded the new itunes 7.0. It recognized my ipod but it would not let me add my current 1800 songs to the library. I ejected my ipod on itunes several times and nothing happened. I went ahead and disconnected my ipod from the usb connector like I've done before and now it froze and the wording "do not disconnect" is frozen on the bottom of my screen. I tried to reset it, but it's still frozen. I tried to connect it back again and now it's not recognizing my ipod in itunes or my computer. When I do connect it, it does not regcognize my device? I ran a diagnostic through itunes and it shows that there is a connection problem w/ my ipod. What can I do? I've tried to turn it off and on and nothing is working. Please help!!

I drained the battery, and the "do not disconnect" screen finally came off.... I must have reset my ipod, I lost all my 1800+ songs,. But I have a new problem, when I connect it to the usb port, itunes opens up but has an error message saying to go to the summary preference and select restore to factory setting??? I don't show that anywhere in my IPOD, where is the "summary" icon? My computer can recognize it as a drive but itunes can't...what do I do now..?

Similar Messages

Do not disconnect screen is frozen

Just opened it up and downloaded some music and pics.
After hooking it up to usb the "do not disconnect" appeared. I could not eject it. Now the "do not disconnect" will not disappear. It appears frozen and none of the restarts will do anything.
Please advise.

Try following the reset procedure:
Resetting IPOD - http://docs.info.apple.com/article.html?artnum=61705
Frozen IPOD - http://docs.info.apple.com/article.html?artnum=61705

Ipod is frozen on do not disconnect screen....

i seriously don't know what to do with m ipod anymore. it's a 5 gen ipod video that i've had for less than a year. today i tried to sync it to my computer which is a sony vaio with windows xp and it got stuck on the do not disconnect screen. i plugged the ipod in and waited for itunes to open, which it didn't(i waited a long long time). so i then shut down my pc thinking the do not disconnect screen would go away after the pc was shut down...but it didn't. i tried rebooting my ipod MANY times and that didn't work. I tried plugging it in different usb ports on my pc and it doesn't show up in itunes. it shows up in my computer as a 'removeable disk' not an ipod as well. i don't know what to do...all i wanna do is format it back to factory settings so i can use it on my new pc(a brand new imac..<3) does anyone have any ideas? thanks.<br>
Imac Mac OS X (10.4.9)

Even when its not connected..I went through the same thing my Ipod freezes alot(5thgen) nor will it show vidoe or pics not even podcast. What I did was got a programm call TUNE TRANSFER FOR ipod. With this you can backup anything on your ipod so you can then restore it. During a freeze your computer doesnt recognize the ipod at all.No connection. You need to reset your Ipod but not traditionall. 1- toggle hold switch 10 times each direction.(left/right)immediatly after your last toggle(be sure the toggle isnt on hold)
2-hold menu and select buttons for 15 seconds toggle periodically. I hopes that helped if not messege me back. make sure you have the latest Itunes.
GOOD LUCK

Frozen "Do Not Disconnect" Screen

Hey guys I need some URGENT help:
I recently "ejected" my ipod from my pc but what happened is that it took ages for "My Ipod" to disappear from my iTunes and it ended up having an error on my PC saying that the drive wasn't ejected successfully and that files were not saved. This however, isn't the main problem.
When I unplugged my ipod from the USB wire, the "Do Not Disconnect" Screen stays there. I can't reset my ipod or anything. None of the buttons work. I try replugging it into my PC again and ... nothing.
Can anyone help me out here? Would I need to bring it to a Service Provider?

Did you try restoring it? As it restores it it makes the ipod go threw a diagnostics test and restores it to the factory settings. THis is what you have to do. 1. plug in your ipod. 2. go to the ipod updater. ( it should be in the start menu)3. it should reconize it and then you press restore.

5th Gen iPod freezes on "Do Not Disconnect" screen when connected to Mac

My iPod freezes on the "Do Not Disconnect" screen (partially backlit) when I plug it into my computer. I have a G4 eMac with standard USB connections. The ipod firmware is up to date.
This freeze doesn't occur ALL the time....just occasionally. The iPod does not appear on my desktop or in iTunes when this happens. I have to wait until the iPod discharges its battery completely before I can use it again (this sometimes takes a couple of days!).
Does anyone have any ideas? Or is anyone else experiencing this?
Thanks....
G4 eMac 700mhz Mac OS X (10.4.9) 768 MB RAM
G4 eMac 700mhz Mac OS X (10.4.9) 768 MB RAM

Thanks for the replies.........I can't seem to find a solution to this....its annoying to say the least. Its just happened again this morning, though it's successfully sync'd on the last few occasions....it seems to be quite random.
One thing I've noticed is that it synced OK when iTunes wasn't open when I plugged it in. It appeared on the desktop, then I opened iTunes. This morning though it froze when iTunes was already open, so there may be an issue with iTunes (I updated this weekend to see if it was any different with the new version). I guess this will happen if you've got the ipod set to open iTunes automatically when connected too.
So, no solutions as yet.......I'm gonna get onto Apple to see if they have any answers. I'll get back to you all on this one.
PS: why no firewire capabilities on the new ipods?
G4 eMac 700mhz Mac OS X (10.4.9) 768 MB RAM

Do Not Disconnect Screen is Stuck

I recently reset my ipod, and now when i connect the ipod to the computer via the USB hookup the do not disconnect screen comes up and freezes the ipod, it is not blinking like it normally would when updating songs or anything. Also, if I unplug it , it still stays on the Do Not Disconnect screen. Itunes will not recognize the ipod. Anyone have any ideas how to fix this

morning!
ok mine has done similar after a restore;
restore etc etc etc, connect to the 'puter, locked on do not diss, but not in itunes!
i went to my cmputer after closing itunes, found it sitting there ejected it, opened i tunes, preferences advanced and found it was in disc mode! disabled disc mode and all ok!

Hung up do not disconnect screen

My ipod is not removing the do not disconnect screen when I hook it up to my pc to sync and is not updating. has anyone had this problem? please help.

It is nearly impossible to help unless you provide more information... Does your iPod work fine except for the sync connect to the PC? Has the sync ever worked? Does your iPod appear in the iTunes source list? Did you make any changes to the iPod options in iTunes?
If set the stage by telling the whole story, then we can try to help you.

How long does it take the 'Do Not Disconnect' screen to disappear?

How long does it take the 'Do Not Disconnect' screen to disappear?
I Just got my ipod nano a week ago. I put maybe 10 songs on there and then today, since I had some time, decided to start creating my library. By the time I decided to stop and plug in my nano so it can update, i had like 219 songs that had to be transferred. I watched each song on iTunes go to the ipod like usual and then my list that comes up when you select "__ ipod" is all grayed out like it's still updating. On the top of the iTunes screen, it says ipod update is complete though, and of course, my ipod has been saying do not disconnect for the past hour and a half with the battery fully charged. Does it really take that long for it to finish synching my songs? I mean I know I had a lot of songs to put on there put geez!

Hi CocoaVixen718
Welcome to Apple Discussions
Try ejecting your iPod from iTunes. You might want to look at Knowledge Base Document #61685 about The "Do Not Disconnect" Message and Knowledge Base Document #93492 explains How to Safely Disconnect the iPod.
Jon

Do Not Disconnect screen and can't open iTunes!

I upgraded to Windows 2000 Service Pack 4. I installed iTunes and restarted my computer like it said to. I couldn't open iTunes, so I plugged in my iPod to see if maybe it would open iTunes. My computer recognized my iPod and I got the Do Not Disconnect screen. It's been on the screen for about 20 minutes. Does anyone have any idea what I do to make it "okay" to unplug my iPod? Does anyone know how I get iTunes to open? If anyone can help, I'd really, really appreciate it! Thanks.

Get into Windows Explorer and right-click > Eject your iPod.

Do Not Disconnect screen won't go away

Yeah basically, whenever my iPod is connected to my computer the "Do Not Disconnect" screen won't go away, even though nothing is being sent out iTunes to my iPod video. I've even tried reseting my iPod and I added all my music back on it but it still displays this screen. There isn't even the swirling icon in the top left corner. This only seems to happen when iTunes is running. As soon as I hit the eject button in iTunes it goes back to the normal screen. It's been doing this for like 3 hours now. Help?

If disk mode is enabled the do-not-disconnect will not go away and you must eject manually.
Turn off disk mode and it will only say do-not-disconnect only when the iPod is actively synching.

IPod is not responding n hang at the "Do Not Disconnect" screen

i've tried to connect my ipod to my macbook this morning n it got hang on the "Do Not Disconnect" display. there is also no sign of connecting to my iTunes when i plugged in to my macbook with my ipod..it just stays still on that "Do Not Disconnect" screen..is there any way or solution to this matter?

I have the same problem, Got the iPod today, and it wont import my files but a few of them, it just hangs on "Do Not Disconnect" screen, sometimes crashing the computer while trying to eject it.
Does anyone know whats going on or if the iPod is broken?
I'm running on version 10.4.9 and the iPod has been updated as well.
Thanks in advance for any help.

My nano stays on the "Do Not Disconnect" screen...

Hello,
Recently my 1GB nano has been having problems plugging into my computer. When I plug it in, the "Do Not Disconnect" screen comes up but just freezes there. The computer nor iTunes realizes it's there either. I have to unplug it while the screen is still there and reset it. I know the iPod WORKS, since I play it on the docking station I got for Christmas.
This started happening a while after I got iTunes 7. I figured updating it was the problem, so I went back to 6, but apparently that didn't work either. I'm not sure it's the computer, since my friend's 30GB iPod showed up in Explorer (although apparently it needed iTunes 7 to work, so I'm not 100% positive on it yet).
I've just redownloaded iTunes 7 again, but the problem persists... It's making me really angry because I can't put any new music onto it. If anyone can help I'd be SOOOO grateful. ^_^
- Kuro-sama
Windows XP
Windows XP

Ok, my friend brought over his 30GB again, and he updated it with some stuff I have on my computer. That means it has to be something with my nano, right? It's really confusing me and I want it fixed...
Someone please help. ;_;
Windows XP

My ipod classic froze in the 'do not disconnect' screen.

I connected my ipod to my computer, and it showed the do not disconnect screen as it always does, but it froze on that screen.
Itunes is not recognising my ipod, and the ipod is doing nothing, even showing the little lock sign if I lock it.
What do I do?

Try holding down menu and the center button for a few seconds, until the apple symbol appears. This has always worked for me

Please Help me! I am stuck on the "Do not Disconnect" Screen!

I Unplugged my Ipod Nano from my computer! and the Do not disconnect screen still shows! I have tried everything! Please help!!!!

Same problem--please let me know how to fix this. I
have reset Ipod, Updater says there is an internal
error. Don't know what to do!
Have you seen this?
iPod Updater for Windows: "Internal manager error" occurs when restoring or updating iPod
btabz

My ipod is stuck on the do not disconnect screen

I recently found an ipod and i plugged it in to my computer because my mom has an ipod already. After plugging it in it went to the do not disconnect screen. its been stuck this way for 2 days. Is this because my computer does not recognize this new ipod or what any advice..........

Try holding down menu and the center button for a few seconds, until the apple symbol appears. This has always worked for me

Do not disconnect screen is frozen on my ipod

Similar Messages

Maybe you are looking for