Do not disconnect - stuck forever

My ipod isn't connected but yet the screen is stuck at (Do not disconnect) and when I connect the usb to my computer my ipod doesn't sync with my itune preventing me from restoring.

Try Resetting your iPod. Toggle the hold switch off and on a few times then hold down the MENU and SELECT (centre) buttons for five or ten seconds until you see the Apple logo appear then the menu button to go to the normal display: iPod isn't responding it appears to be frozen

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Do Not Disconnect - stuck here

80G iPod Classic a couple years old, though not frequently used. Recently used it on a run and there was big delay in responding - I'd click and it wouldn't respond for a minute or more. My son suggested I sync it - maybe there's a s/w upgrade or something. It is stuck with the "Do Not Disconnect" message. I'm afraid to disconnect anyway, since it's already acting funny. Any ideas?

Hello Tish J,
And welcome to Apple Discussions!
Maybe try resetting the iPod. To do this, toggle the hold switch on and off, then press and hold the Select (Center) and Menu buttons together until the Apple logo appears. You may need to attempt this more than once.
And if the issue persists, you may want to consider doing a full restore of it via iTunes, as outlined in this Apple support document.
http://support.apple.com/kb/ht1339
B-rock

IPod stuck in Do Not Disconnect mode

I plugged in iPod in this evening and after a few mintued iTunes did not start up. I restarted the machine and still nothing.
Shut the machine down and disconnected it from the computer and now the iPod only has the Do Not Disconnect displayed on the screen.
I've tried resetting it but it's also stuck in hold mode. I've toggled the hold switch and no change.
I've tried connecting to different USB ports, different computers, and different dock cable but no change.
Any suggestions?

I have been having the same problem as the OP and would ususally just let the ipod run out its battery. Seeing as this means you have no ipod for about a day I came on these forums. I didn't know how to reset the ipod until reading this thread and it worked for me. I was just wondering if there is a way to aviod the ipod hardlocking in the first place, its only started happening after I reformatted it from pc to mac.
thanks.

IPod stuck in "Do not disconnect" after Restore

My iPod was stuck and iTunes told me to restore it. I left it alone in restoration mode for 24 hours since it said "Do not disconnect." Now, I have tried disconnecting USB and reconnecting and restarting computer. When I disconnect it, the iPod says "Connect to your computer; use iTunes to restore." I can't believe it could take this long to restore. Is there anything else I can do?

Give this a shot and see what happens:
http://docs.info.apple.com/article.html?artnum=32222
Be sure to click on any embedded links that could possibly pertain to your situation, or even to just get more info on your iPod. There is a link for tutorials in there that EVERYONE could probably benefit from. Another link you could probably benefit from is "disconnect screens" towards the bottom. Look that over carefully as well.

IPod stuck in "Do Not Disconnect"

My computer locked up during update, and I had to reboot. However, my iPod is now stuck for the past hour in "Do Not Disconnect".
Anyone got some suggestions to free the iPod from this lockup?

I've been having sorta the same problem. When I'm finished with an sync of the iPod, the Do Not Disconnect stays on and on and on, and finally, after several minutes, allows me to disconnect. (And yes, I have it set to Automatic. If you set the iPod to manual, you have to manually "eject" it to disconnect.)
Odd, I wonder if others are having this problem? Another issue might be the fact that it happens on USB 1.1.

IPod stuck in "do not disconnect" and NOT recognized by iTunes

I updated to 7.1.1.... and my iPod is not stuck in "do Not disconnect" and not recognized by iTunes.
I have tried the Toshiba "Safely Remove Hardware" -- and selecting the iPOD -- but, notice comes back "cannot disconnect now because a program is accessing the device."
Anyone know where I can go from here??? Thanks very much.

the same thing happened to me yesterday after downloading the new itunes 7.1.1 the do not dissconnect would'nt go off and computer and itunes would'nt reconize my ipod video.
so i left it alone overnight to empty battery completely.
the do not disconnect was gone in the morning then i recharged it and plugged it back in to computer and everything is fine. i don't know why it froze on me.
my husbands ipod mini had a similar problem awhile back and i did the same and it also was fine.

Ipod classic screen stuck on 'do not disconnect' not responding to anything?

As the title suggests, I connected the ipod to load some music on it and the screen displayed the ' do not disconnect' sign.....but iTunes didn't bring it up and the ipod doesn't respond to anything. The laptop recognised an error with the ipod and suggested resetting to factory settings....but this failed....I updated iTunes to try again...but it will not recognise the ipod at all and the ipod is stuck on ' do not disconnect' not reacting to plug/power/laptop etc.....any help is much appreciated as there is literally nothing I can do with it.

Have you tried resetting your device?
How to reset iPod
B-rock

IPod Nano 5th Gen is stuck on 'Do not disconnect'

I've had my iPod Nano 5th Generation for about 4-5 years and I've never really had a problem with it until now; it's stuck on the 'Do not disconnect' screen. I've tried doing the restore on the iPod by holding down the Menu and Center button then the Center and Play button to put it into Disk Mode but this has only brought it back to the 'Do not disconnect' screen. When it's connected to my Windows computer, it's appears on 'My Computer' but then it causes iTunes and 'My computer/Windows' to freeze; iTunes and Windows un-freezes immediately when I unplug my iPod. I connected the iPod to another computer which didn't have iTunes on it and was able re-format to the FAT32 (I think it was), the default one anyway, then tried to re-connect it to the first computer but it's still the same thing. I downloaded the new iTunes onto the computer which didn't have iTunes before but again when connecting the iPod to the computer it caused iTunes and Windows to freeze. I've left the iPod to completely run out of battery then tried to reconnect it but to not avail.
I've gone through so many forums and answer sites trying to find a fix but I think I've run out of options.
Is my iPod totally corrupt and ready to be replaced or is there still something I can try to get it working again?
Any help would be greatly appreciated.
Thanks x

Did you ever get this resolved? I'm having the same problem and can't figure it out.

I have a classic that seems to be stuck in restore mode, the screen says "do not disconnect'' and i can't restore using itunes. i have tried resetting it and still no good, what can i do to fix this problem ?

i have a classic that seems to be stuck in restore mode, the screen says "do not disconnect'' and i can't restore using itunes. i have tried resetting it and still no good, what can i do to fix this problem ?

Be good to know what the diagnostic results are.
I've also just run into an issue where I couldn't restore an iPod with a corrupt file system, and the "super fix" in that linked article wasn't working for me. I've run across a potentially useful workaround.
iPod Classic went on the fritz today just after syncing. Couldn't restore via iTunes, kept getting 1439 errors, Windows wouldn't format as FAT32, claimed the "Volume is too big for FAT32". Finally tracked down EaseUS Partition Master Home Edition (Free) and formatted as FAT32 with 128k clusters. The iPod is filling back up again. Might be worth a shot here...
tt2

My ipod is stuck on do not disconnect, and it won't respond when plugged in to imac or wall. Is there a way to restart it without using the computer?

My ipod is stuck on do not disconnect, and it won't respond when plugged in to imac or wall. Is there a way to restart it without using the computer?

You can reset your iPod with these instructions: http://support.apple.com/kb/HT1320

Do Not Disconnect... forever?

Hi, I have a brand new 30g and when I first connected it to my computer, the do not disconnect screen was on forever! I don't remember if it just went away, or if i disconnected it anyways.
Well, this is my second time connecting it to charge, and the screen has now been on for over 5 hours...the battery symbol is green w. the little plug on it... but in my itunes, it isn't even listed as a device. i don't understand!
when will i be able to disconnect it? or is there something i can do? I really don't want to be overcharging my ipod because i did that to my old mini and that is why i broke down and got a new one!
30g video Windows XP

If you have your iPod set to transfer your music manually, then that “do not disconnect” message will continue to be displayed on your iPod until you manually eject it.
You can do this by clicking on the little eject icon next to the iPod listing in the source window of iTunes, or right click on it and select “eject”. There is also an iPod 'eject' icon in the lower right hand corner of iTunes. Another way would be to use the “safely remove hardware” icon in the system tray next to the clock (looks like a grey rectangle with a green arrow above it). Click on this then select your iPod. Or through Windows, select start/my computer, right click on the iPod, select eject. With a Mac, drag the iPod into the trash.
If you have your iPod set to automatically sync with iTunes version 7 or later, connect the iPod and when you see the summary screen, uncheck the box marked "enable disk use".
If you are using an earlier version of iTunes, right click on the iPod in the source list, select options and uncheck the same box.
In future your iPod should automatically disconnect after it’s finished transferring music.

80g Stuck on 'Do Not Disconnect' / Error Message when trying to Restore

Hey -
Just got my new iPod - - imgaine my surprise, it is stuck (and yes, I have tried all the steps) on "Do Not Disconnect". When it is plugged in, I am told that I have a 'corrupt' iPod and to restore.
When I try to restore, I get an error message about software not available...
80g Windows XP

http://docs.info.apple.com/article.html?artnum=304309

IPod stuck on "Do Not Disconnect."

whenever i plug in my ipod to my computer so it will recharge battery, it stays stuck on do not disconnect. it charges fine and all but i have to disconnect it with that "do not disconnect." sign up all the time, because it will simply not go away, even after itunes says "ipod update is complete."
could anyone give me some advise as to what i should do?
also one more thing while im posting a topic, when i play music or videos, my battery goes down, say if it was at middle green then i would play music for a while it would go down to red, then when i leave it alone, i pick it back up and the battery power went up a little bit. Is that normal? Also my battery life while playing a video is very surprisingly short, with half battery i can watch a half hour of video at best. Do you think i have a defective battery?

"i have to disconnect it with that "do not disconnect." sign up all the time, because it will simply not go away, even after itunes says "ipod update is complete"
Your iPod is probably enabled for disk use. If this option is switched on then the Do Not Disconnect will stay there until you manually eject your iPod. If an iPod set to manual update, the box will be greyed out and ticked by default and you are always have to eject it manually
Check your preferences, connect your iPod and in iTunes go to Preferences>iPod. Under the Music tab see if your iPod set to automatically sync (automatically update songs and playlists) with iTunes and also has a tick in the box marked “enable disk use". Remove this tick and your iPod should automatically disconnect after it’s finished updating.
"my battery goes down,.....then when i leave it alone, i pick it back up and the battery power went up a little bit. Is that normal?"
Yes it is
"Also my battery life while playing a video is very surprisingly short, with half battery i can watch a half hour of video at best"
Video drains the battery much quicker, for a start it requires more processing power and the backlight is constantly on so you can view the images. Check out these articles:
Accurately determine your iPod battery life
Tips and tricks to get the most out of your iPod's battery
Battery FAQ

ITunes/iPod stuck at "Syncing iPod Do not disconnect" using Vista

I've moved about 40GB onto my 160GB ipod classic without incident. After my latest manual transfer of mp3 files iTunes and my iPod are stuck at "Syncing iPod Do not disconnect". I have installed the recommended windows Vista patch that allegedly fixes the Vista corrupting the iPOD at eject.
I Never had a problem with my windows xp and ipod 80GB Gen 5.5.
I'm pretty disappointed with apple's engineering. I think I'll go back to my Archos 605 160GB (much more reliable!) and return the iPOD to the store.
It's taken days to move 40GB onto my ipod I really don't want to do a total wipe of the ipod using the factory setting restore. Anything else I can try?

As a follow up. I reset the ipod. I plugged the ipod classic 160GB into a computer running windows XP and got the same result: stuck at "Syncing iPod Do not disconnect" and iTunes hung. My conclusion is that the bug is in the ipod and not Vista.
I agree with the poster that concluded that Apple released this ipod too early with inadequate testing.
Anyone else notice that each generation of ipod comes packaged with less extras?!
ex. with gen 5.5 you got a nice sleeve and a hard case with belt clip, with gen 6.0 you got neither. Seems to me Apple's policy has become: "we've got loyal customers, time to screw 'em over"

I plugged IPOD in to sync ( first time in over a year) it auto started with the "Do Not Disconnect", but did not sync. Now the IPOD is stuck in that mode, won't shut off, won't sync, won't work. is there a way to reboot it?

I plugged IPOD in to sync ( first time in over a year) it auto started with the "Do Not Disconnect", but did not sync. Now the IPOD is stuck in that mode, won't shut off, won't sync, won't work. is there a way to reboot it?

It has already been 6 days from your post, my apology for responding so late, but it is my habit to help only the leftovers, which the other contributors missed.
Toggle the hold switch make sure there is no red showing.
To reboot an iPod. (Or RESET in Apple iPod jargon)
Press Menu and Center button for about 10 secs till the Apple logo comes ON , this would not erase any data from your iPod.
I would advice you to leave the iPod charging for about 4 hours, if it has been discharged for 1 year or more, and also Apple recommends that you charge the iPod at least once a month, to prevent a discharged battery leakage, which may corrrode the circuitry in the iPod.
Hopefully you don't get the dreaded RED X on the iPod screen.
Good Luck!

Do not disconnect - stuck forever

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