Do NOT update a 3G iphone from a 2G backup

We just upgraded our iPhone from 2G to 3G
and followed: http://support.apple.com/kb/HT2109
DO NOT select backup from an existing your old iPhone back up such as Joe Blogg's Phone - if you do this you will not be able to use the 3G function on your phone, it thinks it's a 2G phone and will only give you Edge.
Just sync your phone.

Which "official sources" were those? The official source that you provided a link to, http://support.apple.com/kb/HT2109, is not consistent with your advice.
Not too sure about your troubleshooting, either - what does +"removing and adding the 3G to the contact"+ mean? Do you mean turning 3G OFF then ON in network settings?
It is possible that your backup was corrupt, and that caused the problem you experienced. But the kbase article you referenced provides the Apple-approved method - backup your original iPhone and set up the iPhone 3G using that backup.

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