Do the 'keys' on each side of the Envy4500 light up when printer is on?

I have just bought two new Envy4500s and on both on them, the 'key's (i.e. up/down, 'ok', etc.) on each side of the display screen do not light up when the printer is on.  HP rep said they should but on neither machine do they light up. Thus, all the 'keys' are essentially impossible to see. Any help would be greatly appreciated. Thanks!

Hello ,  Thanks for posting in the HP Support Forum.  I do see that you're curious about the HP ENVY 4500 e-All-in-One Printer's display.  I would like to help.  The arrow keys do not light up when the printer's powered on, but as you can see when you look at your own models, they are clearly marked.  I hope this helps.  Regards, 

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