Do we have to pay to use the chat support?

I submitted a question to the Adobe Digital Edition and they replied saying to contact Adobe Live Chat. I did so and when I typed in my question they asked if I wanted to buy the support package and because I said no I couldn't get connected to the chat line. Now my problem is still not solved, having too many devices on my account when I only have 3 devices on the account and I am trying to connect 2 more devices?

For some more advanced support they may charge.
They certainly shouldn't for clearing all your DRM device registrations.
The Adobe registration system seems quite error prone, as well as the irritation of no website to check and update them.
It may well be that it has miscounted, maybe if you registered a device more than once.
I have heard that some representatives don't know how to reset the registrations; in that case hang up and try another representative and hope they are better trained.
If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations (E_ACT_TOO_MANY_ACTIVATIONS) . Thanks to AJP_Bear for that tip.

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Why do we have to pay to use the iCloud

Why do we have to pay to use the iCloud isn't it free?

Welcome to Apple Support Communities
iCloud is free unless you want more than 5 GB of storage. If you want more storage, you have to pay

Why do we have to pay to use the adobe now??????

I don't like that we have to pay now

Adobe Reader offers basic functionality (such as viewing PDF documents, adding comments/annotations, filling in forms, searching, printing) for free.
You can create a free account on Acrobat.com, store files, download/upload files to/from Adobe Reader.
To convert PDF to other formats (Word, Excel, PowerPoint, RTF), you will need Adobe ExportPDF, which is a paid subscription service.
To convert PDF to/from other formats, combine files, and other additional features, you will need Adobe PDF Pack, which is also a paid subscription service.
You can visit the Adobe forums to get further assistance.
Acrobat.com forum
Adobe ExportPDF forum
Adobe PDF Pack forum

CANCEL- Can I chat or talk with a human on the phone? I have an Adobe ExportPDF Annual. So, if I cancel today, I still have to pay half of the fee? I only used the service once or twice.

Can I chat or talk with a human on the phone? I have an Adobe ExportPDF Annual. So, if I cancel today, I still have to pay half of the fee? I only used the service once or twice. I was looking for a phone number to call. But, I seemed to have been in a loop. I kept getting directed to this forum. I would have really appreciated a quick link to a phone number. Much more efficient on my end.
I expected to be canceled in a few short minutes via a phone call. Instead of have been in this endless and frustrating loop to this forum.
Help please.

Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Do I have to pay to use Forms Central?

I'm just learning Acrobat Pro and I need to produce a fillable form for my website asap. The Formcentral is very handy--but do I still have to pay to use it if I've already purchased Acrobat?

Hi there,
With a free account you can create a single form and collect up to 50 responses. For more you'll need to purchase a paid subscription. Please note that we're currently running a special where you can try a paid FormsCentral account, risk free, for 30 days and the cost is only 99 cents.
Thanks,
Shannon

HT204053 My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID. This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID. This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

Apps previously purchased will continue to operate wherever you are. However; you'll not be able to update them other than by using the original purchase details. What this means is that you can only 'purchase' from a country's store if you have a valid credit card and residence of and in that country.

My Macbook Pro has recently started to mute/unmute itself randomly. VERY FRUSTRATING! It doesn't matter whether I have speakers connected or using the onboard speakers. Any suggestions?

My Macbook Pro has recently started to mute/unmute itself randomly. VERY FRUSTRATING! It doesn't matter whether I have speakers connected or using the onboard speakers. Any suggestions?
I have looked at other forums and the fixes suggested do NOT work.
What would cause this?
How is it corrected?

Hello DChrystal
Try paying attention to the Keyboard Viewer to see if any keys are being pressed that could be causing the sound to be muted. If it is, try it in another user to see if it is software that is causing the issue or if it is the actual keyboard that is having the issue.
One or more keys on the keyboard do not respond
http://support.apple.com/kb/ts1381
Regards,
-Norm G.

HT201272 I have always had and used the same Apple ID, so where are the rest of the songs I bought from itunes? I've bought at least 400 songs and I only am being able to download 178. Where are the rest of my purchases?!

I have always had and used the same Apple ID. I have changed credit card information on my Apple ID account several times though. Does that make a difference when downloading past purchases? I'm very angry at Apple and Itunes because I have been using itunes since 05/2005 and I do not have even close to the amount of songs and albums that I have purchased from itunes. If the credit card info does make a difference even though the account is the same one then itunes needs to make sure to notify users of this because I am not the only one who is wondering this same thing. I have numerous friends who i've talked to about this and they say the same thing, that they too have songs purchased in the past that have disappeared when trying to download past purchased items. It should not make a difference. $12 is $12. Especially since I have ALWAYS used the same account. If itunes does not change their ways, I will not be purchasing songs or anything else for that matter from them ever again. I will go back to buying CDs where I KNOW that it will always be with me and I don't have to deal with this. I will also make sure to find a better more reliable source to download music from and will make sure everyone I know and come in contact with knows what it is and how much better it is than itunes. There should be no experation date on the music I PURCHASE, nor should there be any other little loop holes that allow itunes to rob us of rightfully purchased products. What's the deal itunes??

mannyace wrote:
Thanks for the response.
So I basically won't run into any trouble? I
There should be no issues. Its designed to work like that. You don't change Apple IDs just because you get a new device.
mannyace wrote:
Thanks for the response.
Is there any chance that the phones can fall out of sync?
Unlikely. But nothing is impossible. Though I don;t see how that would happen. As long as both are signed into the Same Apple ID / iCloud Account they will be N'Sync. (Bad Joke)
mannyace wrote:
Thanks for the response.
If I get a message or buy an app or take a photo on the iPhone 5, how do I get those things onto the iPhone 6?
If you buy an App, you have 2 ways to get it to the iPhone6: If Automatic Downloads is enabled in Settings->iTunes & App Store, it will automatically download to the iPhone 6 when you buy it on the 5 and vice versa if you buy it on the 6, it will download to the 5.
Alternatively, you can simply go to the App Store App->Updates->Purchased and look for the App there and download it. Purchased Apps will not require payment again. i.e They'll be free to download to the iPhone 6 once purchased.
SMS Messages will sync over using Continuity as long as they are on the same Wifi network. Otherwise, restoring the iPhone 5 backup to the iPhone 6 will transfer all messages received up until the backup was made onto the iPhone 6.
Images, can be transferred either through Photo Stream
My Photo Stream FAQ - Apple Support
Or any Cloud service you want such as Dropbox, or One Drive.
mannyace wrote:
Also, something i forgot to ask initially: Should I update the iPhone 5 to iOS 8 first or does that not matter?
If you want the Continuity features as explained above you need to update the iPhone 5 to iOS 8. Otherwise its not all that important.

Can i have 2 Apple IDs using the same playlist from the same pc?

can i have 2 Apple IDs using the same playlist from the same pc?

Easiest way is to create separate computer logins with all your own info including your own iTunes library.
I recommend each individual not have more than one AppleID because you will have purchases on multiple accounts
You can use more than one AppleID in an iTunes library.
AppleID/iTunes =used for purchases.
iTunes library = iTunes and all media on your computer.

I have bought and been using the 'Adobe Creative Suite 6 Design Standard'. How do i move this from one laptop, to another laptop?

I have bought and been using the 'Adobe Creative Suite 6 Design Standard'.
How do i move this from one laptop, to another laptop?
I require this for uni, and am struggling to move it across!
If you can help that would be great

Hi 7717arrow,
Please use the below link to download CS6 Design standard on the new machine.
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Use the same serial no. to activate the product.
Thanks

Since upgrading iTunes 10.5.1.42, I have been unable to use the "Advanced - Create iPad or Apple TV Version" to convert movies.

I have been unable to use the "Advanced - Create iPad or Apple TV Version" to convert my movies for use with my iPad2. The movie will go through the conversion process, and is the correct length, but the video is a black and there is no sound? Has anyone found a similar problem? If so, what can I do to fix the problem? Before I used Handbrake to convert the videos which worked well, but now that is not working either .

No, there is no direct download link. Those are days of the past, I'm afraid. You may need to reinstall Mavericks.
Install or Reinstall Yosemite, Mavericks, Mountain Lion, or Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.

Can you have 2 Apple IDs using the one credit card?

I'm just wondering if you're able to have 2 Apple IDs using the same credit card number? Trying to set up App Store on a new purchase with another Apple ID and whenever I put in the card number it just says for assistance contact Apple Support and it won't let me finish or go onto the next step after billing information.
Gettig frustrated as it's not working!!

HELLO????

HT4796 I have made a file using the Pages app.I mailed it to a friend.When she tried opening the same file on her pc at home , It did not open.Please help me as to how to open the file in the Microsoft word format on her pc.

I have made a file using the Pages app.I mailed it to a friend.When she tried opening the same file on her pc at home , It did not open.Please help me as to how to open the file in the Microsoft word format on her pc.

Send it as a PDF.

I purchased a song through iTunes on my MacBook which I have owned for years using the same Apple ID and all of the sudden I am not authorized to listen to this song only? Why? How do I fix it cause it's making me very mad...

Just purchased a song through iTunes on my MacBook which I have owned for years using the same Apple ID and all of the sudden I am not authorized to listen to this song only? Why? How do I fix it cause it's making me very mad...

Hi E_WM7,
Welcome to Apple Support Communities!
Take a look at the article linked below, it provides suggestions that may be able to resolve the authorization issue.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
-Jason

I interrupted a software update and my macbook pro will not boot. I have tried to reboot using the startup disc, I have tried to verify the disc, and repair the disc. It tells me I need to erase and reformat the hard drive then reinstall the operating sys

I interrupted a software update and my macbook pro will not boot. I have tried to reboot using the startup disc, I have tried to verify the disc, and repair the disc. It tells me I need to erase and reformat the hard drive then reinstall the operating system. I do not have a back up of all my applications, my garageband music and other things. I also do not have time capsule set up on this machine, but I do have a 2 TB time capsule.
Is there anyway to back up this corrupted drive so I can restore my applications later?

There's an old saying. If you don't have a backup disc, then there must be nothing important to backup. That's just lesson #1. Lesson #2 is to never interrupt a software update. Not a good thing.
OK, I'm sure you know this. It just upsets me to read your story, knowing you have a lot of important stuff on your hard drive, and didn't use time machine.
You're pretty much in a bad place. My only hope for you is to boot to your Installation Disc, then using disk utility see if you can save the internal hard drive (by fixing what can be fixed). You might be able to see your user folder and some of your apps. I wouldn't even consider copying the library, because who knows what's been corrupted in there.
Good luck.

Do we have to pay to use the chat support?

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