Do you have any idea what went wrong?

Do I have to look for the problem in the hardware or software? Any ideas where to look, and what could have happened?

The downside of free antivirus\antimalware and antiadware utilities is that you get what you pay for.
If you click on the wrong thing while online they don't provide enough protection.
That is why I use ESET Smartsuite, McAfee and Norton internet suite on the various desktop PCs, notebook and tablet PC I have at home.
The window you showed looks like Windows 8 or 8.1.
I suggest using Windows Refresh to return your notebook to the state it was in. Choose the Refresh version that does not affect your files.
Everything you need to know about Windows Refresh
http://www.howtogeek.com/132428/everything-you-need-to-know-about-refreshing-and-resetting-your-wind...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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