Do you have to unistall your current version of Acrobat Pro 9 if you get a subscription?

Hey,
When you download Acrobat subscription, it will automatically uninstall currently installed versions of Acrobat from your system.
Regards,
Anubha

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I was running a trial version of acrobat Pro then upgrade to a yearly subscription now I can't open pdf using acrobat pro?

I am redirected to a screen that says my trial has expired and sign up or register a software license.

I follow the prompts to sign in and a dialogue box shows stating my trail has expired and to buy the product. to sign in it takes me to a screen requiring a serial number be entered for an off-the-shelf box purchase. I have activated my subscription from the link i received via email and as a result downloaded creative cloud.

TS3003 Installed QuickTime7 from Snow Leopard installation disc and still can't view videos on iPhoto. A box appeared saying "you have installed Mac OS X software older than your current version of Mac OS X and may not work properly." Now what?

Installed QuickTime7 from Snow Leopard 10.6.8 installation disc and still can't view videos on iPhoto. A box appeared saying "you have installed Mac OS X software older than your current version of Mac OS X and may not work properly." Now what?

Download and install the latest QuickTime Player for Snow Leopard > http://support.apple.com/kb/DL923

Recently purchased a new imac and thought my old iPhoto library transferred over. It wasn't. And I can't get iPhoto to open on my old mac ("can't open your current version of iPhoto using this version of iPhoto. You have made changes to your photo lib ...

I purchased a new imac (4G, OS X 10.6.8) in Feb 2011 and thought my old iPhoto library transferred over. It wasn't. And I can't get iPhoto to open on my old mac. It says, "can't open your current version of iPhoto using this version of iPhoto. You have made changes to your photo library using a newer version of iPhoto. Please quit and use the latest version of iPhoto". I don't think my old mac will support the newer version of iPhoto so I feel like I'm stuck (this is why I got a new mac -- cheaper than upgrading all my software, etc). Help! I really need to get to my old photos, and no, they are not backed up anywhere. Thanks.

You have two options:
Run the Library on a machine that has the same version as the machine that was stolen.
or
Recover the files from this library and start over from scratch.
To recover the files:
Go to your Pictures Folder (or whereever you have the back up) and find the iPhoto Library there. Right (or Control-) Click on the icon and select 'Show Package Contents'. A finder window will open with the Library exposed.
Your originals are in the Masters folder.
Note this will only recover your photos as imported from you camera.
Regards
TD

HT3576 Ok so i have this iPod touch (3rd gen) and i'm trying to update it through iTunes and when i click check for update it keeps saying this version of iPod software (2.2.1) is your current version. what do i do? how do i update it?

Ok so i have this iPod touch (3rd gen) and i'm trying to update it through iTunes and when i click check for update it keeps saying this version of iPod software (2.2.1) is your current version. what do i do? how do i update it?

You have a 1st generation iPod Touch. It can not be upgraded beyond iOS 3.1.3, it is available at the link below.
http://support.apple.com/kb/HT2052

After I installed the latest version of ITunes I get a message saying I'm missing the SQlite3.dll file. I have even unistalled the new version and then re-installed, still same message.

After I installed the latest version of ITunes I get a message saying I'm missing the SQlite3.dll file. I have even unistalled the new version and then re-installed, still same message.

With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
Copy the SQLite3.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
Restart the programme all should be well
In case that your OS is (64 bit)
1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
2. Copy file "SQLite3.dll"
3. Now paste it in the folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
4. Restart the programme, it should not display that message, it should be clear.
Good Luck

Hi there I have updated to your lates version but every time I open up the browser and new windows I get this error message 'TypeError: Components.classes[cid] is undefined' although it does work but the message is very annoying

Question
Hi there I have updated to your lates version but every time I open up the browser and new windows I get this error message 'TypeError: Components.classes[cid] is undefined' although it does work but the message is very annoying

This issue can be caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

I purchased a new laptop. I'm trying to find the same version of Acrobat Pro 9.5 I have on my old laptop to install on my new computer. Any help?

I purchased a new laptop. I'm trying to find the same version of Acrobat Pro 9.5 I have on my old laptop to install on my new computer. Any help?

I'm using an iMac with the newest OS X Yosemite. I tried to reinstall Creative Cloud, removed all the programs. But I still get the 'old' 2014 version with the Lionhead, not the Sunglasses (october 2014) with interactive libraries. I use Adobe iPad apps, for instance Adobe Brush, Adobe Shape and Adobe Color and it's so great to have all the things you make with these apps in your Illustrator & Photoshop libraries. Somehow it worked om my laptop, but not om my home computer.

When opening a pdf link the process stalls and there is a message that Adobe acrobat reader is running. to the best of my knowledge I do not have the reader. I have an older version of Acrobat Pro. How can I fix this?

when opening a pdf link on a web poage the process stalls and there is a message that Adobe acrobat reader is running. To the best of my knowledge I do not have the Acrobat reader. To the best of my knowledge I have deleted the reader program. I have an older version of Acrobat Pro. The problem occurred before I did the deletion and continues since then.

Assuming that you are using IE10 / IE11 on Windows: http://support.microsoft.com/kb/2716529

How do I update a reinstalled version of Acrobat Pro 9 from 9.0.0 to the current version?

How do I update a reinstalled version of Acrobat Pro 9 from 9.0.0 to the current version?

Under the Help option in the top toolbar there should be an option for Updates...

I have tried to cancel my contract for acrobat pro subscription, but when I follow the instruction, I only get circled around. Also on the phonme I never get an answer. Can you help me? Does anyone have a fax address where I could place my cancellation ?

I have tried to cancel my contract for acrobat pro subscription, but when I follow the instruction, I only get circled around. Also on the phonme I never get an answer. Can you help me? Does anyone have a fax address where I could place my cancellation ?

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I had one of your technicians re-install Acrobat Pro and it still won't open. My technician was Rajat and he was reading from a manual. He did not appear to be competent. He told the case has to be escalated

I had a technician, Rajat, from a Adobe re-install Acrobat Pro. It still won't open. He said the case has to be elevated. How do I get help from someone in the United States?

Not one of my technicians. We are just fellow users of the product.
But if you start from the top and explain your problem we have a fair track record of helping. Some questions for you
- what version of Mac or Windows
- what version of Acrobat Pro
- what exactly happens when you try to open Acrobat Pro (error messages in full please)
- whether it ever worked and what changed?

The trial version of Acrobat Pro is already on my computer; purchased it today; instructions say access through cloud.acrobat but the system keeps telling me to download. I just want to work. Do I really need to download again?

The trial version of Acrobat Pro is already on my computer; purchased it today; instructions say access through cloud.acrobat but the system keeps telling me to download. I just want to work. Do I really need to download again?

Hi lynnb,
If you already have Acrobat installed, there's no need to download it again. When you launch Acrobat, you should be given an option to "License this Software." Click that option, and then log in with your Adobe ID and password, and you should be all set!
Please let us know how it goes.
Best,
Sara

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support.

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support. I've eliminated previous versions of the application because they were US-based versions and I'm now living in Australia. I checked Flash and it seems to be installed correctly. what am I doing wrong?

Hi Laura ,
Could you please elaborate about the issue and also about the error message?
What does it say except contacting the support?
Is it something to do with Licensing and Activation of Acrobat DC?
Also please update us from where are you trying to download Acrobat DC?
I would recommend you to follow these links download Acrobat DC and see if you still face any challenges .
If you want to opt for perpetual ,follow this link .
Download Acrobat products | Standard, Pro | DC, XI, X
And if you wish to subscribe for Acrobat DC .Kindly refer this link .
Download Acrobat DC (Continuous) | Enterprise or VIP
Regards
Sukrit Dhingra

I have just installed Mountain Lion and now Acrobat Pro 9.5.5 won't launch. Is there a fix?

I have just installed Mountain Lion and now Acrobat Pro 9.5.5 won't launch. Is there a fix?
I tried uninstalling the plug ins and installing Reader based on advice in another post but it didn't work.

What's your system? windows?
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Message was edited by: Michael Kazlow

Do you have to unistall your current version of Acrobat Pro 9 if you get a subscription?

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