Do you know why the span style="color: Transparent;" build tag is set in topics as if by magic?

Question

Hello,
We are using Robohelp 9 - 9.0.1.232
It happens that some topics contain the <span style="color: Transparent;"> build tag.
It seems that RH9 sets this tag by its own. We do not manage such tags.
We come upon this while viewing one of our compiled CHM files. There was a big empty space inside a paragraph.
We opened and found that the text was present. Using the HTML view, we discovered that the empty space in the CHM file corresponded to a paragraph included in the <span style="color: Transparent;"> build tag.
For example, this morning, looking at a topic of another CHM file, we found When the tool runs,. The rest of the sentence was included in a <span style="color: Transparent;"> build tag.
This is extremely annoying, as we do not know that this tag is set, until we discover it. We ar elikely to deliver doc with missing information without knowing it, until a customer complains.
Has anyone encountered this or has an idea about this? How can we prevent RH9 from setting this tag?
Thanks for your help

Answer 1

Hi there
First, let's get a bit clearer on our terminology, shall we?
What you are seeing is not a "Build Tag". Sure, the Span indicates a tag and it's there when you build, but a "Build Tag" is a special tag inside RoboHelp that you apply to specific content that you wish to omit from the build using a counterpart known as a "Build Expression".
A Build Tag in RoboHelp looks like this:
<?rh-cbt_start condition="InProgress" ?>New model coming<?rh-cbt_end ?>
What you are reporting is an inline styling element.
Is this a project that began life in RoboHelp 9? Or was it created in an earlier version and was upgraded along the way? Does the same thing occur with a totally new topic you create?
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks