Dob is correct yet i have problems to recover my password

somehow my password has changed few weeks ago
i tried to recover it through apple online support but it keep saying wrong date of birth
though i am sure i put the right date
i know all other security hints
plz advise me what to do

This may help:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

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