.doc File not opening in SAP

Hi,
I am a Network Engineer & i am a noob in SAP.
One of our Customers is implementing SAP in their Enterprise & they are learning it.
Today, there is an error came in the SAP.Some users are not able to open a .doc File from the SAP Window.SAP expert is saying that its a PC Error.We have re formatted the PC & re installed the Microsoft Office in it.Still, the error is coming in 3 PCs.
Due to this, they (Users) are not able to download the reports.
I am attaching a Screen Shot which will give you the exact type of Error it is showing.Please help me step by step if you know the solution.
Thanks in Advance!!
Click on the Link for the Screen Shot:
[SAP Error|http://i357.photobucket.com/albums/oo15/rajeevpayal/SAP_Error.jpg]
<MOVED BY MODERATOR TO THE CORRECT FORUM>
Edited by: Alvaro Tejada Galindo on Sep 28, 2011 3:42 PM

Hi,
EXECUTE I18N TRANSACTION CODE--> EXPAND I18N CUSTOMIZING > DOUBLE CLICK ON MS WORD EDITOR--> SELECT BOTH CHECK BOX FOR SCRIP AND SMARTFORMS AND CLICK ON ACTIVE...........
NOW YOUR FILE CAN OPEN IN SAP...
ABOVE MENTION STEPS ONLY WORK IN ECC VERSION...
REGARDS,
KRISHNA

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