Dock connector crack.

Hi,
I have an iPhone 3GS 16GB White and it is 7 months old, been in a case ever since i bought it, Lately there has been 2 cracks at the dock connector, I have made an appointment at the genius bar and hopefully should get the phone replaced, the appointment is on Friday at 3PM UK time at the Victoria Square Apple Store in Belfast, I want to know because the iPhone 3GS White ones arent available anymore, I dont want the 8GB 3GS as 8GB Isnt enough space for me. Will they replace it with an iPhone 4 or what? Thanks if anyone can help.

Had the same problem went back to apple store (belfast) no problem the guy looked at it seen the iphone was not abused or water damaged ordered me a replacment was my first time dealing with apple with warranty issue have to say it was painless not like the hassle ive had with carphone wharehouse over the years from now on if i need a phone i buy from apple

Similar Messages

Cracks at dock connector? Dust under screen?

I bought my iPhone about 11 months ago from the online store (as I live in Canberra, where there is no Apple retail store) and it has been pretty good, apart from a crack I noticed at the dock connector a few months ago. I haven't been able to go and get it checked out at the Genius bar as there isn't an Apple store in my area (nearest is 400km+ away).
My warranty is drawing to a close and I was wondering if anybody knows how I can get ahold of the Genius bar (or any sort of replacement/support) via email or phone - as I can't really just make a trip to Sydney to get a 15 appointment with a Genius.
I wasn't sure if the cracking was covered under warranty but several of my friends have told me it's a design flaw and that Apple will replace it under warranty.

Have you contacted Apple regarding your Problem?
If not give them a call on 1300321456 before your Warranty expires...

IPhone White 3Gs Crack neer dock connector. Seeking answers about possible outcomes.

Hey guys, I have a white 32gb iPhone 3gs. Now I have noticed a crack on the back coming up from the dock connector. The iPhone still has 3 months of warranty left and I'm wondering what I can do? As I will be heading to an apple store this Friday and I want to be prepared. Is there anyway I can upgrade to a 4 (I will pay money to be able to) or am I stuck with the 3gs. Also what happens with mine, because they dont produce 32gb 3Gs' anymore. Any replys are appreciated.
Thanks

If your phone is determined to be faulty, and covered by warranty, it will be replaced on the spot with an identical refurbished model. While the 32GB model is not sold new any more, there are stock available for warranty replacement. As to upgrading, you can do that at anytime. Whether you qualify for a subsidized price would be determined by your carrier. Backup your 3GS before you go to the Apple store.

IPhone crack in rear casing near dock connector

I have looked after my iPhone (without a case though, I must admit) and noticed two small cracks which have seemed to come out of nowhere, one at the side of the dock connector and one growing right from the middle of it. I have heard it's a common problem with iPhone 3G/3GS! My iPhone warranty runs out in April 2011, but I no longer have any proof of purchase. Is it likely that Apple would replace the iPhone, or even just the rear casing? I have the original packaging/box just no receipt. My nearest Apple store is about 2 hours away, I don't want to get all the way there to find out they won't cover it! Thanks in advance.

Make a genius appointment at the Apple Store, and bring the iPhone. Apple should have the serial number on file and require nothing else.
As far as getting the unit repaired or replaced, each iPhone issue is a case by case basis. I can say that I have had 3 iPhone's replaced due to stress cracks showing up in the back of my iPhone, but my iPhone's have always been in cases and the stress cracks would show up in month or two, so each iPhone wasn't very old.
The genius will inspect the iPhone and then try to determine whether the iPhone has a manufacturing flaw or if it is damage from abuse. Wish you the best in getting it covered, but there is no way to guarantee it. If it is covered you will probably receive a refurbished iPhone as a replacement on the spot.

Crack on back cover spreading up from dock connector -- anyone else?

Two week-old black iPhone 3G 16GB. Kept in a leather slip-case. Never sat on, dropped or abused. Free of scratches.
Now has a 10mm-long crack spreading up from the middle of the dock connector.
Called Apple tech support, told I'd get a free replacement, went on hold, then told that actually it was accidental damage and I'd be charged for repair, "even if it's a design fault", because it arrived from O2 without a crack in it.
Looking up inside the dock connector, there's no support for the case and the edge can flex inwards with just the tiniest pressure.
Anyone else having this problem? Anyone had any success getting Apple to replace it?
Unfortunately, the only camera I've got with me is on my iPhone, so it'll be a challenge to take a picture of the crack today!

Second phone call to Apple, still no joy. Some interesting tid-bits:
1) Absolutely no advanced-replacement option possible: "it's not like a little power supply or something -- the iPhone is different". Send it in for an evaluation is the only Apple option aside from trekking to an Apple store for evaluation.
2) The cost to replace the back cover, if found to be 'accidental damage', is £146 for an 8GB, probably more for a 16GB (?!)
3) The guy was unable to tell me how Apple assesses if something is 'accidental damage', and couldn't put me through to someone who could. He also refused to put me through to anybody else to discuss the matter further.
4) He said that he wasn't interested in listening to anything that had been posted on a forum regarding cracking issues or anyone getting a replacement from Apple.
5) My only other option, he said, was to take it in to an O2 shop and have a go at getting a replacement from them.
I waffled on about 'fit for purpose', this being a premium product, and being a loyal Apple customer for years to absolutely no avail -- he wouldn't budge and give me a replacement, offer a free repair, or acknowledge any potential design faults. Like talking to a brick wall of policy! Quite different to the only other experience I've had with Apple tech support.
Interesting to hear about the moisture sensor, neuroanatomist -- thanks!

How to clean dock connector port on Itouch 3g?

What is the best way to clean out the dock connector port in the 3rd gen Ipod Touch? Its really dusty in there and I just wanted to clean it out. How could I do this without damaging anything?
Also, the outside speaker doesnt seem to be that loud, even on full volume. Would cleaning the dock connector port help, or is there anything I can do to make it louder?
Thanks

I'd suggest just blowing it out with a can of compressed air if it's just dust and loose debris. Don't blast the connector, particularly not if the iPod is hot; the air stream can be cold which could crack things if it hits a hot surface. If there's contamination, careful cleaning with electrical contact cleaner (available at any electronic supply dealer) and a foam swap should suffice.
Cleaning the dock connector would have no effect on the volume of the speaker. Whether there's anything else you can do I don't know assuming restarting your iPod doesn't help. But perhaps someone else will have suggestions.
Regards.

How do you get sound through the dock connector to a PC or Mac?

Where I work they have blocked the Pandora website. (Along with just about every other online radio site.) They don't mind if we listen to music, as long as it's not streamed online through their network.
I have both a PC & a Mac on my desk.
What I would like to do is listen to my Pandora app from my iPhone by plugging the dock connector into a Mac or PC. This would keep the battery drain to a minimum & allow for better quality.
When I plug in the dock connector the phone starts charging & iTunes want's to sync. I can run the Pandora app, but no sound comes through the computer.
Does anyone know how to get the audio to come from the dock connector & play through the computers sound card?

You have several choices:
1. Composite AV Cable: has a dock connector on one end and USB, RCA line out and RCA composite video on the other. It also comes with an AC Adaptor.
2. Component AV Cable: same as the Composite AV Cable but with RCA component video.
3. Universal Dock: has a dock connector socket on it and a line out socket.
4. iPhone 3G Dock or the (original iPhone Dock): same as the Universal Dock but designed just for the iPhone.
All you need is somewhere to plug the line out into.

My iPhone 4S will be playing music and then it will stop and go into dock connector mode. What do I do to stop this?

Hi, my iPhone 4S will be playing music or nothing and it will randomly stop! I doesn't even show the volume bar. It goes right into
dock connector mode when it's not even on a dock. It only does this when I want to play music through the iPhone speaker. I
don't know what to do or how to fix this, It started doing this when I was on 5.0.1 and I read something saying it would help
to upgrade my phone, so I went to 5.1 and nothing was fixed, sometimes it does this and than it doesn't. For me to get it back to
normal I need to hold down the Siri button and select the way I want it to play when the device button comes up and it says
" iPhone " , " iPhone Speaker " and sometime it won't even say those. Will apple give me a new phone if I take it in? I never signed up
for Apple care. I just got this phone in February 2012. PLEASE HELP ME.

Basic troubleshooting from the User's Guide is reset, restart, restore. Has any of this been tried?
Unless and until is has been, Apple will not do anything, beyond the basic troubleshooting listed above.

IPod HiFi - What dock connector do I use for a 80GB (5th Generation) ipod??

Hi,
Just got a new shinny ipod HiFi, however what dock connector can I use for an 80GB (5thG) as the connectors only go up to 60GB??? Or does the ipod come with a dock connector? Can anyone point me in the right direction, pretty please.
Any suggestions would be great help.
Cheers
Sian

You mean the dock adapter, right? The little plastic piece with a slot?
Use the one for the 60GB.
The only thing they do is make the iPods it correctly in the dock.
The dock connector is the slot on the bottom of the iPod.

IPod (dock connector) stuck in disk mode

i just replaced the HD on my iPod(dock connector)and now it stuck on disk mode. i tried to reset but it showed a folder with an exclaimation point and went back to disk mode flashing the "do not" symbol and "do not disconnect". it don't show up on my PC or my iTunes. HELP!

That's super odd. It could be an indication or a damaged or dying hard drive. I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread. He also covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock

Is there a way to hookup shuffle to standard iPod dock connector?

I just got a brand new shuffle, looks real sharp and easy to use, it's my first one since I sold my 1st gen iPod Touch years ago. At that time, I hooked up an adapter (using standard dock connector) to my car's stereo system, through the back of it (not through an option for the car's stereo). So I have a cable (standard iPod dock connector) in my car to hook up to an iPod; I had to control the songs from the iPod itself and usually just kept it on shuffle, and set the stereo to a certain mode for it to be played through the speakers. I wasn't aware until my shuffle came that the dock connector just uses the same 3.5mm jack as the headphones. Is there an adapter to use a standard dock connector for hooking the shuffle to the various iPod accessories (boom boxes/stereos) and therefore, my car's stereo?

Are you sure the three-way power switch is set to shuffle? The middle position is play-in-order, so the shuffle plays the list in the same playlist order (or alphabetical order if using the All Songs list).
If the power switch is in the shuffle position, to re-shuffle the list, move it to the middle position and them move it back to the shuffle position.

IPod with dock connector is not getting charged with car charger and iTrip

My iPod from 2003 with dock connector is not getting charged in my car by using the griffin iTrip with USB car charger. iTrip works, but not the charger. Maybe there´s not enough power output from the car charger? Only 5.0V with 400mA are coming out. iPod needs more? 12V with 1.0A?
Does somebody have information about that problem for me?

Has Apple dropped support for older model iPods?
Nope. Support is still there, even back to the original 1G iPod with the wheel that actually turns. I have a 3G iPod, and it syncs just fine. There have not been any software updates for years, but the old software still works fine with the latest iTunes.
You have to use FireWire, which you seem to be doing.
Try putting it into Disk Mode first, then connect it.
http://support.apple.com/kb/HT1363
Does the iPod currently play music as it should?
Do you have another docking cable (FireWire) that you can try? FireWire connectors often get worn and they no longer work, although the power connection can continue to work.
Did you try the other FireWire port in the iMac?

Battery not charging after dock connector replacement, iPhone4

Hi all,
My iPhone4 suffered mild water damage (water damage indicator not triggered) and misbehaved on that day. So I turned off the device and put it in a bag of rice for almost a month. When I eventually took it out, it was almost as good as before except for some weird quirks. One of them is the audio control. I can listen to music using headphone jack, but cannot listen through speakers. I see some corrosion on my dock charger. I am still able to connect to iTunes and charge using cables. I know my speakers works as I am able to hear the phone ring. However increasing and decreasing volume shows only the ringer icon with no bars underneath. Upon searching online I found out (in another thread on this website) that the phone could believe it is connected to some kind of docking device. I tried cleaning the dock using a brush, but no use.
So I took some time and replaced the dock connector. After I finished re-assembly and turned on my phone, I noticed that my audio issue is resolved. I am now able to adjust volume using the buttons and can see the volume level (bars) go up or down. Also I can listen to the music from the speakers. However it is not syncing/charging.
Logically this can mean two likely issues (1) I have a faulty dock connector (2) I messed up my battery during disassembly (The battery flex connector was too tight and while I was removing it with the plastic spudger, it popped up suddenly and caused my spudger to go in a tad too far. My flex cable did not rip off and I didnt see any broken pieces, so I assumed nothing bad happened, but I am not sure).
If my dock connector is faulty, then my audio problem should not have been resolved correct? Because the logic board would not know that I have a new clean dock connector installed. This is what I am assuming, I am not sure. If some one could clarify this assumption, that would be great.
Of course this leads me to believe that I messed up my battery. I don't have a spare battery to try out, need to buy one.
Meanwhile I have a spare dock connector to try out. I am not sure if that is going to help. I am hoping someone in this community and say that it is obviously one problem or the other. If not, I will go through the dock connector replacement again and hope it all works out.
Also does anyone know if I can just plug in the new dock connector to the logic board and try syncing (of course with the battery connected) while my phone is still open (and the other components have not been removed)? This would seem like a nice quick test prior to going through the full repair. I am not sure if this is safe.
Thank you very much

iPhones are not user servicable. Apple does NOT sell iPhone parts. Any parts you can possibly get for them have one of three possiblie origins:
1) Counterfeit
2) Stolen
or
3) salvaged from other iPhones, almost always phones that don't work for one reason or another.
We can't advise you on how to fix your phone.
Apple won't touch that phone any more.
Either look for advice someplace like ifixit.com, find a competent repair shop, or dispose of it and buy a new phone.
EVERY single documented case of an iPhone catching fire or exploding can be traced directly to damage caused by a botched repair by an unqualified person.
Is it safe? No. Your phone is not safe. It will never be "safe" again.

Airplay defaulting to dock connector

hi,
I have had intermittent problems using the BBC iPlayer app over the last two days. When using the app to play video, the sound will stop (silence), and the iPad volume control does not work, or show on screen indication.
I have found that the Airplay menu is set to ¨dock connector¨ even though I'm using the iPad solo.
I have re installed the app, but found that once the error occurs, all other apps are affected - i.e.no volume.
Rebooting the iPad solved the issue a couple of times, but I now find that even the video app, shows Airplay to dock connector, and there is no iPad checkbox on the menu.
Any ideas?
Thanks

I had the exact same problem and just fixed it. I worked out that if I plugged the charger in, or even my ipod to VGA adapter, the airplay menu went back to showing Ipad instead of "dock connector". So probably was some dust shorting out the connector somehow.
So I tried cleaning the the connector with some LCD screen wipes I had, wrapped around a flat piece of metal i had that was small enough to fit in there but strong enough to get a good rub on the connections, once the connections were cleaned (and the small amount of black on the wipes indicated they were somewhat dirty, the problem has been fixed.
In retrospect wrapping the cleaning wipes around a conductive metal might not be the best idea, I should probably have used a piece of cardboard or plastic just to be safe.

IPad thinks it is connected to a dock connector = no sound

Over the past few days, my iPad 2 will suddenly lose sound. When I check the audio output, 'Dock Connector' is always checked. Unfortunately, I don't owe any dock connector nor has my iPad never been connected to one. I read elsewhere that this may be a 30 pin connector issue. I tried cleaning the 30 pin connector slot out as suggested elsewhere but it didn't really help. The issue usually resolves on its own but it is annoying nonetheless. Anyone else having this problem & how did you resolve it.

I had this exact problem with my iPad 2, and what I did was gently (gently is the key) jiggle the 30-pin connector with a small screwdriver, like you get in those computer or eyeglass repair kits. I ran the screwdriver along the length of the connector, and the sound would suddenly re-appear at certain points, and then disappear again when I removed the screwdriver. I kept gently probing the connector with the screwdriver, and jiggling it slightly up and down. It seemed to work better when I jiggled it downward (toward the back of the iPad). At one point, the sound came back for several minutes, and I thought I had fixed it, but then the sound went away again. Finally, I pressed slightly harder on the connector downward (again, toward the back of the iPad) and held it for a few seconds, and that seems to have permanently fixed it, at least until it happens again. Based on the results, I would say that either the connector gets a bit loose when the charger is removed abruptly in an upward direction (toward the front of the iPad), or there was a short in the connector that probing with the screwdriver eventually cleared. I felt like I had nothing to lose, since I had brought it to the Genius bar and they said the fix was to get a new iPad, and because I was out of warranty, it would cost $299. I didn't think I could possibly make it worse with the screwdriver, so I gave it a shot.

Dock connector crack.

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