Docs/ v1.4.1- Word crashing

there seems to be a problem with the document viewer. If you open a WORD document, zoom in, minimise the card then wait for auto power off, on resume the application has crashed. This bug is similar to the problem with the PDF reader.

@espana2004:
This does sound similar to a known issue with the PDF viewer that produces similar results. I will test and forward this along if I can consistently recreate.
TreoAide

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MS Word crash when exporting to PDF, and font style is bold

If i try to convert a doc file to PDF from Microsoft Word using fonts like Times New Roman, everything works fine; by using a font like Myriad Pro, Minion pro, etc. if i use even a single word in BOLD style, with other plain text, during export Word crashes, faulting in module pscript5.dll.
Any information about this problem?
Thanks.

>issue with the latest version of Acrobat and not previous versions?
I certainly don't work for Adobe, so this is only a GENERAL comment, based on many years experience with many different programs from several vendors
When a program goes from 8.0 to 8.1 it is usually bug fixes but no major changes to the actual source code
When a program goes from 7.0 to 8.0 that usually indicates major changes in function AND in the source code to create the program
As an application programmer (used to be COBOL, now in a different job and use MS Access) I know that any program with more than a few hundred lines of source code WILL have problems
When you consider that Acrobat is most likely written in C/C++ and will most likely have MANY thousands of lines of source code... it is not at all surprising that it went from 8.0 to 8.1.0 to 8.1.1
It would not surprise me at all if Acrobat's routines for checking and using fonts had changes in that part of the source code... and IF that happened it MAY be that font handling is either "stricter" and that leads to "catching" a font that is "marginal" in operation... or that the error trapping routine changed and is causing a problem
I personally have no idea if a corrupt font is your problem, but it does not surprise me at all that a 7.0 to 8.0 program change COULD introduce changes in the way fonts are processed

MS Word crashes

This seems to be the only forum where this topic fits; if you know a more appropriate one, please tell me.
On MS Office 2008, Word crashes when I try to make mailing labels to merge with a word processing document. When Appleworks crashes, it is recommended to trash preferences and several other files. What works with Word?
Thanks in advance for any help you can give me.

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
Is there any change in behavior after this?

Last night I downloaded the latest Word update. Today the first Word document crashed and I lost 45 minutes of work in spite of having saved the document numerous times. Why is Word crashing the day after a safety update? I have Office 2008 for Mac

Last night I downloaded the latest Word update. Today the first Word document crashed and I lost 45 minutes of work in spite of having saved the document numerous times. Why is Word crashing the day after a safety update? I have Office 2008 for Mac

One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons
Open Console in Applications>Utilities, check the system log for the date/time of the last problem & next startup for clues.

Unable to convert Microsoft Word doc. to PDF in Words (there is no response)

Unable to convert Microsoft Word doc to PDF in Words (Does not respond) or Create PDF from a Word doc. in Adobe Acrobat X Standard 10.1.1 with all updates installed. I receive apop-up saying "Missing PDF Maker Files: Dou you want to run the installer in Repair Mode" I have done this several times. I have un-installrd and re installed the program twice. Still does not work. I'm running Windows 7 Home version and Microsoft Office XP 2002. This is a brabd new Acrobat program right out of the box. Suggestions Please.

In WORD 2002, I believe you can only print to the Adobe PDF printer. I think that WORD 2003 is the first compatible with AA X. Check out http://kb2.adobe.com/cps/333/333504.html.

Word crashes mid PDF creation - Word 2003 Acrobat 9.3.0

I have a new PC and a fresh clean install of CS5 Design Permuim, including Arobat 9. The organisation is still using Office 2003 and no upgrade path in sight for that. Myself and several colleagues with the same software profile are now experiencing frequent problems with Word crashing mid PDF creation.
This has always been an issue with the ocassional Word file in Acrobat 8, but Distiller always worked as an alternative - NOT this time!
PDF Maker gives no error message, just that Word has encounted a problem and needs to close.
Distiller produces the following log message, then freezes completely. I then have to force quit Word to exit!
%%[ ProductName: Distiller ]%%
%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%
Stack:
/mF_OTF_V
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Not all documents are affected, but I can remove almost all of the content from the affected document and it still causes the error.
I have tried repairing Acrobat - no change.
One other odd symptom - after each crash, the default printer on the machine has changed to Adobe PDF.
I can successfulkly make the PDF on another machine which has not been upgraded to Acrobat 9. The rest of the settings are identical on the two machines, they are both running a standard organisation environment, with the same verion of word etc.
Can anyone suggest how to fix or at least isolate the cause of the problem?

Please update to latest Acrobat 9 release which is 9.4.2.
Also do let us know
a) office 2003 flavour: Standard or professional?
b) OS flavour? Also whether it is 32bit or 64bit?
Also as you mentioned that "Not all documents are affected", so we would require any of your affected file to analyze the issue. Can you please share the file? You can use acrobat.com to share the file.
Thanks,
Vishal

2013 word crashes when "save as" .Word freezes "not responding after a few minutes.

2013 word crashes when using the "save as" command. It does save the document but crashes. After working for 3 minutes or so on a document the programme will stop running with the screen frozen. Have to use the windows task manager to close.
Any ideas? Very disappointed as I have already also spent a day trying to get outlook to work using all the advice on these forums. Just not impressed. I'm I going to have the same issues with excel?

Hi,
In regarding of the issue, it may be caused some reason, let's try to narrow down the root cause with the following methods:
1.Try disable all the add-ins to see if this behavior could be caused by the 3rd-party add-ins, if this behavior won't occur with all the add-ins disabled, we can enable them one by one to find out which one might cause the issue.
2.Try repair your Office as a quick fix
3.Try start Word in
safe mode to see if this behavior will still occur, if this behaivor won't occur in safe mode, the behavior might be caused by certain items that are loaded with Word.
4.Try configure Windows in
clean boot mode to check if this behavior could be caused by the 3rd-party services, if this behavior won't occur in clean boot mode, try follow the instructions in the
How to determine what is causing the problem by performing a clean boot section in the following support article:
http://support.microsoft.com/kb/929135
Here is a similar issue:
http://social.technet.microsoft.com/Forums/en-US/0d2ed46c-ba1c-4107-9651-9ff97d583720/microsoft-word-2007-freezes-when-saving?forum=word
We could try to Delete the Word Data registry subkey to test.please try follow the instructions in the following support article:
http://support.microsoft.com/kb/921541
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data
Note: Backup your registry key before you modified.
Regards,
George Zhao
TechNet Community Support

Microsoft word crashes when I open a file or try to save document

Every time I try to open an existing document or save a new one Microsoft word crashes. I am able to start a new document but if I try to save it all of the action/editing buttons fade/unhighlight (save, print, quit, copy paste, etc) and I am ubable to do anything. However, most of the buttons in view, history, bookmarks, tools, window & help still work. Then I have to force quit because the option to quit is no longer available.
Please help. I can no longer open & create new documents

Are you using Office 2004 and did you install the recent security update? If so then open Software Update and download and install the new security update version which should fix the issue.

Word Crashing When Discarding Checkout for Document Stored in SharePoint

We have recently noticed an issue when we have a Word file checked out from SharePoint, if we then discard the checkout from Word, Word crashes. The error details point to an issue in wwlib.dll.
Having done some further investigation into this it appears this only happens if the document has an attached template which contains a custom ribbon. We use SharePoint 2013 and Word 2010, although I have tested using Word 2013 with the same results.
This was noticed on our company templates which contain a custom ribbon tab and a number of custom buttons. I have since tested it by creating a template with a single button on a custom tab with the same results.
Has anyone else come across this issue and and is there any way to resolve it?
Thanks,
Richard

Hi Daniel,
Thanks for the response.
The issue only happens when discarding checkout. Editing and saving a document back to SharePoint does not cause an issue. I am using a dotm template. I am not storing the template
as a content type. When I say I created a custom tab, this was created by adding the XML to create the ribbon tab and button. I used the 'Custom UI Editor for Microsoft Office' to add this. The file created for this is called customUI14.xml and the
XML is as follows (in the basic test template that I created):
<customUI xmlns="http://schemas.microsoft.com/office/2009/07/customui">
<ribbon startFromScratch="false">
<tabs>
<tab id="customTab" label="Custom Tab">
<group id="customGroup" label="Custom Group">
<button id="customButton" label="Test Ribbon Button" imageMso="HappyFace" size="large" onAction="TestRibbonCrash" />
</group>
</tab>
</tabs>
</ribbon>
</customUI>
The code this points to is as follows:
Sub TestRibbonCrash(ByRef Ctrl As IRibbonControl)
MsgBox "Ribbon button working"
End Sub
Following your reply I have tested it by adding a custom tab and button through the GUI and the problem doesn't occur when using that method of creating the tab and button.
I will see if I can find anything useful in the ULS logs although no correlation ID is displayed when the error happens and in my experience even with a correlation ID, 99% of the time the ULS logs don't provide any useful information.
I've also observed that Word doesn't crash if I discard checkout when I have another document open at the same time which is based on the same template.
I have already posted on a MS Word forum. Is there more chance of getting some help on one of the other Word forums you have suggested?
http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-crashing-when-discarding-checkout-for/95565f9e-411b-4f11-b14d-d3771e2e2ba4
Thanks,
Richard

MS Word crashes when I do find/replace with the OS X 10.5.6

Does anyone know what I can do about MS Word crashing when I do a find and/or replace in a document? It happens constantly. The interesting thing is that is doesn't occur every single time I do find/replace but the SECOND time I use the feature. The only way I can manage to avoid the crash is to do find/replace, then exit out of the dialog box, and then open it up again. If I do a find/replace once and then continue using the same dialog box, Word crashes. Also, find/replace doesn't work most of the time.
This never happened when I was using Word with my older OS.
Help, please!!!
Many thanks.

Hmm...what about deleting the MS Word preferences? Does excel crash as well when doing the same function?
To delete the preference put this in spotlight:
com.microsoft.Word.plist
Move it to the desktop, restart and see if the problem persists.
It might be another preference that is the source of the problem.

Word crash with sharepoint document and copy-pasting image from paint

Initially I've posted this to another forum but there the rec was to post it here as well.
I have a very annoying issue occurring in specific circumstances (but unfortunately for me that is my daily work), it happens when a document is stored on a SharePoint server. When I copy-paste an image from ms paint into word, often I get the message 'word
has encountered an error' but then I can continue, but every 5-10 times Word crashes completely.
When the error (not the crash) occurs, there is this nothing-saying error message stated below. Think of it.. my ‘floppy disk’ is not full, I have 8 GB of ram and I’ve all the permissions I require. The virus scanner is Symantec Endpoint
Protection.
All systems are in a world-wide enterprise environment (>20.000 users) – So I guess from that side everything is configured OK.
There is a problem saving the file.
Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request
permissions from the administrator to save files to the drive.
Note This error can also occur if the computer is running a version of antivirus software that is incompatible with the Microsoft Office or must be updated.

Hi,
What is the version of Word?
Sometimes the Preview Pane in Windows File Explorer may conflict with Word, thus the error message appears. If you have enabled the Preview Pane in File Explorer, disable it to check the result. For example, in Windows 8.1, Open File Explorer, click
View tab on the top -> Panes -> Click Preview Pane to enable or disable it.
If the issue persists, I suggest you collect the event logs to find the cause of the crash:
Press Win + R, type "eventvwr" in the blank box, press Enter to open Event Viewer. Browse to Windows Logs -> Application, check if there is any error about the crash.
You can send the event logs to our email address and we can help analyze the problem:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

How to open a ".doc" file with ms word directly with this servlet?

Here is a servlet for opening a word or a excel or a powerpoint or a pdf file,but I don't want the "file download" dialog appear,eg:when i using this servlet to open a word file,i want open the ".doc" file with ms word directly,not in IE or save.
import javax.servlet.*;
import javax.servlet.http.*;
import java.io.*;
import java.util.*;
public class OpenWord extends HttpServlet {
public void doGet(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException {
doPost(request,response);
public void doPost(HttpServletRequest req,HttpServletResponse res) throws ServletException, IOException {
String strFileName = req.getParameter("filename");
int len = 0;
String strFileType1 = "application/msword";
String strFileType2 = "application/vnd.ms-excel";
String strFileType3 = "application/vnd.ms-powerpoint";
String strFileType4 = "application/pdf";
String strFileType = "";
if(strFileName != null) {
     len = strFileName.length();
     if(strFileName.substring(len-3,len).equalsIgnoreCase("doc")) {
          strFileType = strFileType1;
     } else if(strFileName.substring(len-3,len).equalsIgnoreCase("xls")) {
          strFileType = strFileType2;
     } else if(strFileName.substring(len-3,len).equalsIgnoreCase("ppt")) {
          strFileType = strFileType3;
     } else if(strFileName.substring(len-3,len).equalsIgnoreCase("pdf")) {
          strFileType = strFileType4;
     } else {
          strFileType = strFileType1;
if(strFileName != null) {
     ServletOutputStream out = res.getOutputStream();
     res.setContentType(strFileType); // MIME type for word doc
//if uncomment below sentence,the "file download" dialog will appear twice.
     //res.setHeader("Content-disposition","attachment;filename="+strFileName);
     BufferedInputStream bis = null;
     BufferedOutputStream bos = null;
     String path = "d:\\"; //put a word or a excel file here,eg a.doc
     try {
     File f = new File(path.concat(strFileName));
     FileInputStream fis = new FileInputStream(f);
     bis = new BufferedInputStream(fis);
     bos = new BufferedOutputStream(out);
     byte[] buff = new byte[2048];
     int bytesRead;
     while(-1 != (bytesRead = bis.read(buff, 0, buff.length))) {
     bos.write(buff, 0, bytesRead);
     } catch(NullPointerException e) {
     System.out.println ( "NullPointerException." );
     throw e;
     } catch(FileNotFoundException e) {
     System.out.println ( "FileNotFoundException." );
     throw e;
     } catch(final IOException e) {
     System.out.println ( "IOException." );
     throw e;
     } finally {
     if (bis != null)
     bis.close();
     if (bos != null)
     bos.close();

Hello!
Does some one of you had open a MS word file (.doc) in Java search for a token like [aToken] replace it with another text and then feed it to a stream of save it?
I want to build a servlet to open a well formatted and rich on media (images) ms word document search for tokens and replace them with information form a web form.
Any Ideas?
Thank you in advanced.

I recently updated my OS to OS X. I had to update my word and powerpoint etc... to 2011 version, but now when I want to open a .doc file made in word 2003 it removes all the text in it! I did not back anything up!

I recently updated my OS to OS X. I had to update my word and powerpoint etc... to 2011 version, but now when I want to open a .doc file made in word 2003 it removes all the text in it! I did not back anything up! All my mums work is on there for her job and now she cant use it! I need help fast!

If you updated from 2003 that must be on a Windows machine, can you recover them from there?

Why do my .pdf docs open in MS Word?

My.pdf docs open in MS Word instead of Adobe Reader.

Now I get a pop-up that says, “Adobe Reader could not open (name of file) because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).” These files opened OK before. What gives?

MS Word Crashes after saving document

I'm using MS Office 2011. After upgrading my Macbook Pro to OS X 10.9.4, my Microsoft Word (version 14.4.3) crashes after saving a Word document. I've tried using Word in Safe Boot and the same crashing happens after two or three saves to the Word document I'm working on. I've also tried emptying the AutoRecovery folder, and moving the files "com.microsoft.Word.plist" and "Normal" to the desktop. All to no avail. Word still crashes after two or three saves to the document. Please help! It's so frustrating to lose the changes I'm making in a document due to Word crashing after saving.

First test in a new User to verify that Office is now working correctly in another User. Log into Guest User or create a new User in System Preferences.
If the problem goes away, the problem is in your User's account.
If the problem exists in the new User.... you need to reinstall Office.
Be sure to fully update after reinstalling.
Be sure you have your CD Key for activation.
Updaters have to be applied in order. Depending on what version installer you have, there are only two combo updaters that you might need.
(If you have an early installer you'll first need to update to 14.1.0)
Microsoft Office for Mac 2011 Service Pack 1 (14.1.0)
http://www.microsoft.com/en-us/download/details.aspx?id=17198
(Later installers installed 14.2 or higher.)
Microsoft Office for Mac 2011 14.4.3 Update (requires 14.1.0 or newer)
http://www.microsoft.com/en-us/download/confirmation.aspx?id=43378
Install Basics
Not only should Safari be quit but all browsers and hidden Microsoft processes like the Microsoft Database daemon and SyncServicesAgent. To disable these applications:
Log out under the Apple in the Menu bar
Log in and hold down the Shift key (this disables all startup items including the hidden ones)
Restart after installing 14.1.0 and again after installing 14.4.3
Note for the MAU and MERP updaters you do NOT have to restart after updating. These are found in the root Library:
/Library/Application Support/Microsoft/
Why Restart?
The Restart after updater will force a file that stores the version info to update. This should happen automatically but sometimes it doesn't. The next updater will fail and you will have to re-install Office. The restart is a quick step that will save time in the long term.

Docs/ v1.4.1- Word crashing

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