DocTotal doesnt include shipping charges on reports and letters

When I run reports like sales analysis, for some reason I only get the invoice total without shipping charges. Obviously in a month that can be a fair amount of revenue, that I cannot show on my reports. Related to this is also that for example on a dunning letter, the amount due and the actual balance field will show the invoice total without shipping charges. It does however show the correct amount (i.e the actual/real customers balance for that invoice) in the subtotal of open invoices on that letter. This is obviously confusing for the customer to get this letter.
Can anyone please help me track down why this might be happening? I'm running B1 2007 A (8.00.177)

I was afraid of that...However, I can deal with that internally, but on the documents like a customer statement, or aging report, or even the dunning, how can I get the "real" invoice total. It does absolutely no good to show the customer a invoice total, that isn't the invoice total. I poked around but since most of the data that are being pulled are variable numbers, I'm lost as to how to accomplish this.
Thank you for answering though, that was much appreciated.
Kerstin: But it is a source of revenue, I make money on my shipping. Yes, there is a cost associated with it, but I really cant wrap my head around how a field titled document total is not the document total. Dummy items would negate the integrated shipping features I'm using, and cause us to offer something like flat rate shipping which in my industry is just not always practical.

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