Document (e-ticket from Sunwing) is cut off and I can't print it

I have only a part of the message and where it prompts me to print is cut off

That's the organizer? Sorry, but the Grab menu is in front in your screenshot.
If so, go to your username>library>Application Support>Adobe/>Elements Organizer/11.0>organizer and delete status.dat.
BTW, just for future reference, you don't need to bother with Grab for general screenshots. Cmd+shift+3 captures the whole screen, cmd+shift+4 and drag to capture part of it. Here are some other shortcuts (article is for 10.8 but they're the same in 10.9)

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