Document edits not printing

Afternoon All,
Supporting a user using Acrobat 9.0 (Standard / Professional etc. unknown but this can be found out) who has received a PDF as an attachment in an email. When she opens it, the edits that were made by a previous user to the document show in the document. When she goes to print it, the preview does not show the edits, and if she prints it out, the edits do not print. This is not the same for all the documents she receives, some are fine, and the edits show up in the preview and print out correctly). They are all created by the same user and therefore software. There are 3 other users who receive the same email (they are all cc'd on the same email) and they all have the same symptoms. It is believed they are all using the same version of Acrobat.
Can anybody put a suggestion forward as to why some would be OK, and others not?

It will remain in the PDF, but is not part of the document. That is why they have the selection of document and markup for printing. If you are sending the PDF to others, that leads ot a problem of telling the reader how to print the document and markup. The flatten is under the tools>print production as I recall (sorry, at the wrong computer to give the full answer).

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