Document Failed to Load Error When Scanning a PDF

Every time I try to scan a document as a Pdf, I get a failed to load message.   The scanner works fine if I use the JPEG setting.  I've tried reloading Adobe Acrobat, but it doesn't solve the problem.
Any suggetions? 

The PDF file does not appear to be saved or properly scanned.  Normally, the scan ends and a preview appears in a window that can be saved.  In the case of PDF, the preview doesn't appear.  It's as if the document has not been scanned at all.  
If I try to scan a document using a JPEG setting everything works fine.   That is the preview document appears, which can then be saved. 
Very perplexing. 
D. 

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