Document feeder not working on new 8610

The document feeder does not work on my new Hp Officejet Pro 8610. This is the first time I have tried it since we purchased it. (The copying function itself works with regard to an original placed on the glass by hand.) On sliding paper into the document feeder, there is a "ding ding" and the display panel lights. If I try to scan, I get a message "Scanner lid or document feeder open" and it will not feed in the sheet of paper. If I try to copy, I get the same message (although first it produced one blank piece of paper).

Hello , and welcome to the HP Forums, I hope you enjoy your experience! I see you're having issues regarding your paper feed. I'd like to help! I would recommend removing the ink cartridges from the printer, and perform a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar. I would also suggest plugging the printer power into a different wall outlet. Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

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