Document for Change request Management in Solution Manager

Hi,
We are setting up Solution Manager. I know service desk configuration. But I need a document on how to configure change request management in Solution Manager.
Also I need a steps or a document for monitoring of EP 6.0 from Solution Manager.
Thanks a ton for help in advance.

Hi,
Check out these links
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/media/uuid/b4406827-0a01-0010-3da2-f56b36d88510
BI and Portals 2006 [original link is broken]
very good collection of eclasses. for making use of solution manager.
Feel free to revert back.
--ragu

Similar Messages

SAP user guide for change request management 4.0

Hi,
does anybody know where i can find SAP user guide for change request management 4.0?
Thanks in advance..
MERAL

Hi
You can use this as a reference
Regular corr
https://websmp201.sap-ag.de/~sapidb/011000358700000872582009E/index.htm
Urg corr
https://websmp201.sap-ag.de/~sapidb/011000358700000872612009E/index.htm
Hope it helps
Regards
Prakhar
Edited by: Prakhar Saxena on Oct 15, 2009 10:05 AM

Linking Documents in Change Request Management

Dear all,
We are using Solution Manager 4.0 and the change request management functionality.Before implementing this we were storing the test results in the test case management of project management.But now when a tester do the testing,in urgent correction transaction,there is a option to upload the document to the particular urgent correction in the transcation tab.Can we link this document we store in the urgent correction to the test case tab in solar02 of the particular maintenance cycle?
Thanks in advance,
Avinash.

Stefan,
Have you checked SAP note 987927? It can help.
Regards,
Raquel Cunha

Bapi or Function Module for Change request Management status update

Hi,
Do we have any Bapi or function module to change the status of Change request Management.
Ex: If the status is in To Be Processed i have to change that status to Authorized using any Bapi or FM.
I have tried with the BAPI crm_icss_change_request but its not updating the status.
Do you have any idea on this???
Regards
Pavan

hello,
the function module is 'SOCM_STATUS_VALUES'
you can find an example of usage of it in the program CRM_SOCM_SERVICE_REPORT
    CALL FUNCTION 'SOCM_STATUS_VALUES'
      EXPORTING
        im_process_type       = report_list-process_type
IM_LANGU              = SY-LANGU
      TABLES
        status_values         = lt_vsocm_stat_propt.
I hope it helps
best regards

Intergrating Change Request management with satellite systems

Hi,
We are using SOLMAN with SCM functionality.We have integrated it r/3 and now integrating with XI.I have created the logical componenet for the system and added to the maintenance project.But when i enable the project for change request management it gives a warning and when checked in SLG1 it shows error message as no consolidation system for XS1(Developement sys) and no export system for XP1(production sys).All the configurations to be done in the TMS are done as per the instruction in the configuration guide and R/3 is configured in the same way which is working fine.Please give your comments on this.
Thanking you in advance,
Avinash

CLOSED

Change Request Managment setup for Solution Manager 4.0

Hi guys! Can someone help me on how to setup the Change Request Management in Solution Manager 4.0? I have already have checked the SAP Marketplace for any documentation about this topic but found none. I am configuring the two test servers (1 prod and 1 dev) in tcode SMSY. I have also configured the system role for each server. When I try executing /TMWFLOW/CMSCONF in SE38, no clients appear in the CRITICAL OBJECTS pane. Did I miss a required step in the implementation? I hope you guys can help me. Thanks in advance...
Regards,
Ronald Navarro

Hello Ronald,
Following the spro configuration will setup the Change Request Management scenario, each spro point has associated the corresponding documentation.
Also in service.sap.com/rkt-solman>solman 4.0>CCC profile you will find valuable information about how to use this scenario.
Hope this helps,
Dolores

Solution Manager 3.2 SP 8- Change Request Management Configuration Problem

Hi friends,
We are in process of implementing SOLMAN 3.2 SP8 in our landscape.I am facing problem in configuring change request management.
When the developer is working on an urgent correction document we are facing a problem.The steps we are following are here under provided.
Step 1 :
Selected Action "In development" - > it created the transport request in the dev system.
Step 2:
Action "Log into System" -> made correction attached to the transport request manually and released the task.
Step 3:
Action "Release transport requests" -> The transport request in the development was released.
Step 4:
Went for action "Pass to correction" -> I am facing exceptions which conveys
Status was reset by system
A condition is not satisfied because of an exceptional situation
Not all transport requests yet released
And we would be thankful if you provide the authorization required for the different roles in the change request management.I have followed the help file of SOLMAN 3.2 and create the users as under
User - Role
SOCM_RQSTR - ZSAP_SOCM_REQUESTER
(Derrived from SAP_SOCM_REQUESTER)
SOCM_DVLPR - ZSAP_SOCM_DEVELOPER
(Derrived from SAP_SOCM_DEVELOPER)
SOCM_CHNGNGR - ZSAP_SOCM_CHANGE_MANAGER
(Derrived from SAP_SOCM_CHANGE_MANAGER)
SOCM_CHNGNGR - ZSAP_SOCM_IT_OPERATOR
(Derrived from SAP_SOCM_IT_OPERATOR)
Even then I am facing problems while developer creating transport requests and while logging into development system.
I tried adding S_RFC,S_RFCACL auth objects to their roles but did not help.
Pl. suggest.
Thanks & Regards
Mrutyunjay
Message was edited by: Mrutyunjay Rao Dora

Hi all,
We are trying to implement the Change Request Management piece in Solution Manager 3.2.
We are facing the following issues which I think relate to the same reason:
1)We have created a Maintenance Project in SOLAR_PROJECT_ADMIN and assigned it a logical component, which consists of our two system landscape (namely DEVàQAS). We have also created the IMG project in the DEV system and have distributed that IMG project to both the Solution manager system and the DEV system. Now we have to make the maintenance cycle and task list for that maintenance project, but as we select the project and click on create project cycle it shows the message "The project is not released. Hence cycle can not be created". It is showing the status of project as locked .How can we open or unlock the project to remove the error?
2) Also after selecting the SMI project when we click on the button CTS status switches or project specific Transport route it responds with the error "Project landscape not configured; set the project status to "open" first ".
3)When we click on synchronize single project it prompts for the login of connected system (Development System) and after login, it gives an error "Warning, problems during synchronization of the system Landscape".
For Error resolution, we have checked the system landscape and it does not give us any errors. We have done that, both from the solution manager by going to the transaction SOLAR_PROJECT_ADMIN --> >system landscape tab>selecting our logical component and doing a check by clicking the "Check system Landscape" button. It returns with "no Errors". We also did a check on the TMS configuration by logging directly on to the TMS domain controller system and checking the Transport routes. We have checked the RFC connections without any errors.
Any help would be greatly appreciated.
Thanks
Abhi

Change Request Management "There is no task list for this project"

Hello!
I would like to use the functionality of CharM in SOLMAN 4.0.
When I enter the Tcode /n/tmwflow/proj I receive the waring/error "There is no task list for this project" (/TMWFLOW/TRACK_N114)
If I create my own task list via Task list --> create
I get the warning "You cannot change task lists in the SAP namespace"
What are the steps to define task list for my project?
Do I need to configure SPRO ... --> Extended Configuration --> Schedule Manager?
The second warning I get: "NO CTS projects created yet" or
"The Solution Manager project does not have an active CTS project yet".
How can these warnings/errors be corrected?
Thank you very much!
regards

Hi,
Pls click the check button(next to activate button)
see the SLG1 log generated remove the errors shown in red.
One it is done u press the refresh button & thn u cn create the task list
chk
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
http://help.sap.com/saphelp_sm32/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
Regards
Prakhar

Change request management in solution manger release 7.1 or 7.0

Hi All,
Can any body please explain me how to configure change request management in solman release7.1 and if it is possible please send document to my below maild Id.
And please let me know what are the steps needs to be done satellite systems, we have EP7.0 landscape also there .do we have to do any additional configuration for that in solman side?
I appreciate for your prompt response
Thanks in advance
My Id: haritechies gamil.com
Regards,
Hari Prasad . L

Hi
Adding more to it
Use the following link,
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
Regular correction
https://websmp202.sap-ag.de/~sapidb/011000358700000086572008E.sim
Later login to solman enter tcode SPRO and goto scenario specific Change Request management node and start configuring by
going through the IMG Help and as per requirement.
Create a maintenance project and Activate Charms
https://websmp202.sap-ag.de/~sapidb/011000358700005479242006E.sim
Regards
Uday

Dependency Information for Transport Requests in Change Request Management

If two CTS projects are not assigned to SOLMAN projects, it is possible to define a dependency successor/predecessor relation between two transport requests for the import order. For example I can state that I have to import TR 1 only after the TR 2.
When the CTS projects are assigned to SOLMAN projects, even though you have defined the dependency relation, this is not respected and from the Change Documents you can perform the import in the order you want.
How can I activate this check also in Change Request Management?
Thanks
Antonello

Some things you could take a look on:
1) start report /TMWFLOW/CONFIG_SERVICES --> here you can define system, client and project specific locks.
2) Transaction /TMWFLOW/CMSCONF --> also some options for locks and definition of critical objects
3) Transaction /TMWFLOW/LOCKMON --> monitor screen for locked objects and requests.
This is actually not the same functionality as have it in CTS projects directly especially as the locks are removed once a request is removed. The most important thing is still missing here (or at least I haven't found a way to activate): sequence control when importing requests out of parallel projects into production (to prevent downgrading).
Best Regards,
Andy

Change Request Management for Implementation Project

Hello gurus!
I have a problem with execution change request in implementation project.
I have created Implementation project and task list for him."Change request management" is active for this project.
I can create document Change Request, but I can not to create Correction linked with Task plan...
Dmitry.

HI,
Have you verified if your project definition is setup correctly ? Please verify with some of the steps available in the blogs
First steps to work with Change Request Management scenario
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
Change Request Management scenario: Usual questions
https://weblogs.sdn.sap.com/cs/junior/view/wlg/15116
Change Request Management scenario: Working examples
/people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples
Hope this helps.
Cheers
Sh

Regarding Configuration of Change Request Management in solution manager4.0

HI Techies,
I have configured the change request in solman 4.0 but the transactions SDCR,SDMN,SDMI,SDAD,SDDV,SDTM,SLFN,SDHFare not working for activating this i have executed the BC sets as mentioned in Note :903527 ,is there any BC sets available for this ,can anyone suggest me with the solutions.
Thanks in Advance solutions awarded for sure !
regards,
ESRkumar

Hi Tripti,
I have already done it .i dono where iam lagging can u please send me the docs regarding the Change Request Management in solution manager 4.0 with sp12 .Still iam facing the same
thanks in advance!!
ESRkumar
Edited by: esr kumar on Feb 26, 2008 11:10 AM
Edited by: esr kumar on Feb 27, 2008 5:47 AM
Edited by: esr kumar on Feb 28, 2008 10:10 AM
Edited by: esr kumar on Feb 29, 2008 9:28 AM
Edited by: esr kumar on Mar 13, 2008 6:10 AM

SAP IDM on Solution Manager with Change Request Management

Hi Experts,
I'm facing a question. Does SAP Identity Management manage association between user in Solution Manager and links in PPOMA_CRM tree for Ticket validation on Change Request Management project ?
It seems that it could be done using Compliant User Provisioning from GRC Access Control application.
Thanks for your help,
Ben

Hello Ben,
as far as I know currently there is no "business level" integration between IdM 7.1 and SAP Solution Manager. You only can create SU01 user data as for any other SAP ABAP system.
I have heard that it is planned for the future to integrate the Solution Manager also in the business suite integration options the IdM product already provides for applications such as CRM, SRM and others.
Nevertheless you could create your own implementation for your requirements.
Regards,
René Feister
SAP Consulting Germany

Help me configure Change request management !!!

Dear friends,
I am Going to Configure Change request Management, so just to ensure that the configuration is not erronous, i would need Expert advise..
Just want to know Clear few things before i proceed..
I am also refering SPRO and related notes
Scenario :
I have two SYSTEMS SAP ECC 6.0 with System id R03 and Soluiton manager with SYSTEM id SOL,
R03 has 3 clients, 300 600 700..
In R03 300 is the development client, 600 is quality client, 700 is the production client.
SOL has 2 clients, 100, 200
With 200 as the production client.
Q.1) Do i have to configure CHARM in both the client (100 and 200 of SOLMAN).
Q.2) Initially I had tried to set CHARM in client 100 of solman, but later on realized that it has to be set up in client 200.
When i logon to client 200 and Execute IMG activity Spro-> sap soltion manger->basic settings-> sap solution manager system->activate integration with change request management.
Then by default it take the previous client ( client 100) as the change request management client.
( as we know there are three steps in the above activity ), the other activity are executed properly, only prblem being that the default client is always set to 100, which should not be the case).
I do get the prompt saying ( "The change request clent is set to clent 100, do u want to change to client 200, on clicking yes, still it is always set the same client 100 as charm client ")
Plz let me know what do i do to set the change request client to 200??
Q.3) Regarding TMS, we have local domain controller in solman and local domain in R3.
We are planing to establish domain links between the two systems( ie both the domain controllers) ??
Is this the right strategy ??
Any other method that u can recommend ??
Q.4)One of the IMG activity says, Generate Destinations to client 000 of all the domain controllers..
Whenever i do this these, destinations are created with errors, i am not able to create trusted RFC destinations without errors.
When i logon to satellite domain controler and excecute sm59 there are 2 destinations created Trusted and BACK.
These destinations works well,
but when i logon to Solman, got to sm59 , when i test the TMW and TRUSTED rfc destinations i test these destinations using Remote Logon i get error,
" no authorization to logon as trusted system"
I went thru one note which recomended Kernel upgrades to solve the problem,
I r3 my kernel relaese is 700 with patch level 56, the note recomends to apply patch 80, did u have these problems??
what is your kernel patch levels in sateliite and solman systems.
Q.5) TO be able to raise tickets from R3 to solman we create RFC destinations.
We also create RFC destinations to client 000 of all the sateliite system,
dont u think these RFC destinations might interfere with each other??
Q.6) Is there anyone who has successfully configured CHARM. Can you plz share the configuration documents with me..
Please note :
All the contributors would be handesomely rewarded with points .

Hi,
Check this
Note 128447 - Trusted/Trusting Systems
For your Q4.
Q3.)
Establishing Domain link - That's the right way. Go ahead.
These are the steps.
1.Define Transport Routes for System Landscape
assign exactly one development system to a production system, and that these two systems are connected by exactly one unique transport track. If a development system and a production system are connected by more than one transport track, this may lead to inconsistencies within the transport distribution. This type of transport configuration cannot be supported by Change Request Management, and may cause inconsistencies within the tools involved.
2. Activate Extended Transport Control
The CTC parameter should be '1'
3.Configure Transport Strategy
Deactivate the QA Approval.
4. Activate Trusted Services.
5.Activate Domain Links.
You have to activate domain link between systems.
6. Generate RFC Destinations to Client 000
Hope this helps.
feel free to revert back.
--Ragu

Change request management

We are working on solution manager 3.2--change request management , oracle 9.2.0.6 , windows 2000 server , sp level 10 for ST , 56 for Abap and basis .
We have few queries to polish the working of change manager - urgent correction -->
1. I also observe that in the cycle of urgent correction the process of importing and changing the status took a large amount of time (Around 10 mins)so please suggest , How can i minimize the time ?
2. How can we do the text mandatory while entring the reason for change ...etc entries in the change request . So that the processor should not ignore those fields.
3. Can we assign the multiple change managers for more then one approval .
4. More then one tester should be assign to the change document for multiple testing .
5. Can anybody refer the web link for creating change request.
7. We have support desk on client 010 and change request management on 099 which are working fine , how can we change the client of the support desk to 099 , so that both change req mgmt and support desk should be on the same client .how can we update all existing support messages on client 099 .
8. How can we put some default entries like requester , iBase , Sold to party in the change request - urgent correction .
Any kind of suggestion will be helpfull .
Best regards
chirag

Hello Janak,
Good to know you have are using CRM in SM.
Thanks for the documentation help. I will go thru it and let you if I run in to any errors.
Before that, I really appreciate if you can answer to the following questions.
1. Is it possible to release and move the transport related to the satellite systems from SolMan???? Or do we have to go to the satellite systems to move the transports?
2. How are you managing your transports using SolMan at your site??
I really appreciate if you can send your contact number...
Thank you,
Nikee

Document for Change request Management in Solution Manager

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