Document in print queue wont delete

i was printing of a document when my F2290 all in one printer ran out of ink since i replaced with new cartridges the last document in the print queue wont resume printing and it wont delete either and its not letting me print of any other documents. ive turned it off and removed all cables from pc but still no luck its really doing my head in and need help

Hi Ranch_hand,
I am sorry to hear that you are having problem getting print jobs to print. I will do my best to help you get printing again. Follow the steps in this document for Can't Print?. Just choose the Windows Vista link to get to the steps.
I hope this helps. Let me know.
Thank you,
I worked on behalf of HP.

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Lenovo 3000 - Documents in printer queue

I have 2 documents " stuck" in the printer queue from a print job of pages....One of 4 has been deleted but 3 still remain in that job. I have followed the printer troubleshooting guide and it still remains "deleting"....I left both the printer and laptop on all night, woke up this morning and it is still indicates deleting. I have tried everything even over and over again, however I cannot get these documents out of the queue so I can't print anything. Please help.
Al
Solved!
Go to Solution.

Al, please have a look at my post in this thread to see if it helps your situation.
If not, please post which OS and which printer you have.
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Stalled documents in printer queue

I'm running Windows 7. My printer is a HP CP1215. I have a CP1215 and it shows in Devices and Printers. It has two stalled documents in its queue that will not delete. How do I clear all these jobs out of queue? The status of both jobs is "deleting..." I've turned the printer on and off several times.

Hi,Try following the HP Print and Scan Utility below by selecting Fix Printing, it should automatically clear any item from its queue:http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU Regards,Shlomi

Document in Printer Qeue shows deleting, but doesnt

When in Printer Control Panel section, to remove all documents in printer qeue, document shows "deleting" but does not? Thus printer will not print any new document

Hi,
From the Control Panel, open Administrative Tools and select Sevices. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the document has been removed.
Regards,
DP-K
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Cannot clear a document from printer queue, and it is preventing printing, i have rebooted

HP G72 notebook printer
Wifi networked to Lexmark Pro 205 printer
I have a document which is stuck in the print queue and will not cancel and remove. I have rebooted the computer three times, the printer three times and the network. It is blocking printing by the printer.
How do I remove and clear the queue?

Hi this might work as well
1. Click start and go to the control panel and next go to printers.
2. Doubleclick your printer icon.
3. In the new screen click on the word printer in the top left corner en set a check mark with "use printer offline".
4. Disconnect the unit from the computer.
5. Click on the word printer again in the top left corner and choose "cancel all printjobs". Wait until this happens.
6. If this not happens restart your computer and check if the printjob is gone now. If it does happen skip step 6.
7. If the printjob is gone reconnect your printer and click printer in the top left corner again and remove the check mark with "use printer offline".
8. Try printing.
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Print Queue wont open in Snow Leopard

After upgrading I finally got my Epson 3800 to work but although I can open the utilities button I can't open the print queue.
Tried resetting, downloading new driver and repair to preferences but nothing.
The printer does not show up in the dock.
It prints ok though
Any ideas

Hi Tony
I agree with Barry first drag the old Epson icon from 10.5 off the Dock, then go to System Preferences > Print & Fax and open Print Queue. Then once you have a new Epson icon on the Dock, right click (control click) on it then select Options > Keep in Dock.
Dennis

Can't delete a document in printing queue

Any others I submit won't print, but I can delete them from the queue. Just one I can't get rid of so I can print again. Can you help?

What printer model? What operating system? You might try the HP Print Diagnostic Utility, it can correct many of these kinds of issues.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Print command does not place document in print queue

VISTA OS; HP Photosmart 7510
A cntl-P or File/Print command will momentarily prompt a printer icon at the lower right of the screen. However that "printer" holds no documents. The printer icon soon disappears. The Printer window shows the correct printer, checked (indicating default printer) and with an icon in the lower left indicating connected to a network. Printer connected to the same network. Can't get a document to stay in the queue long enough for it to reach the printer over the network!
Help / Suggestions Welcome.
This question was solved.
View Solution.

Hi Ranch_hand,
I am sorry to hear that you are having problem getting print jobs to print. I will do my best to help you get printing again. Follow the steps in this document for Can't Print?. Just choose the Windows Vista link to get to the steps.
I hope this helps. Let me know.
Thank you,
I worked on behalf of HP.

Print queue auto-deleted when printer is switched off after office hours

We have our fax program running 24-7 and autoprinting every received fax. When the printers are sutdown outside office hours, xserve deletes the jobs without holding them until the printers become available again.
Is there a trick to keep the jobs (auto) on hold and be printed as described above?
thanks
G5 2x2 Mac OS X (10.3.9)

Thanks for this info. Just what I need. Not intuitive at all. Jim

Files hanging in print queue. Reboot seems only way to release to print device

The tech from the Windows Forum suggested I should post my problem here because you folks have better expertise.
My OS is Win 7 Pro. Have three output devices. Two hang files in the print queue. Third is an early 90's vintage HP Laserjet. Works flawless.
All devices are connected to our ehternet and Dell server. Other users do not experience the problem my desktop unit suddenly has encounted.
1. Ricoh Model C5501 with Fiery (Had on the network for two years, no problem until recent.
2. No hardware or softwware changes, although the problem started happening after a late December or Early January Windows update. Only thing I know . Coincidence? Maybe
3. Computer is on a domain network
4. Sometimes I get a message out of the system tray that tells me the document failed to print, but there is no message number. Other devices no message at all.
The files just fail to print or released from the print queue.
I can open the print queue and delete the files or cancel printing without a problem.
Tried stopping and restarting the print spooler. No help. Files still in print queue.
Re-booting the computer will release the files from the print queue. That has been my only dastardly work around.
Could my print spooler files be corrupted? Could a Windows update have changed my environment or written a file to cause this scenario?

Hi Robison,
Could you please tell us what update have you installed recently? since this issue only occurred after installing this update, Maybe something installed in your system conflicts with it, in order to find out whether this is a culprit, I suggest you uninstall
this update for a test.
Plaese also keep the latest drivers for the printers or just reinstall the drivers.
Yolanda
TechNet Community Support

Where are items stored in print queue?

I held documents in print queue for several weeks while I had my printer packed for moving. System still backed up using Time Machine during this time. Before I reconnected printer, in trying to resolve another issue, I used Onyx software and deleted the cache (which apparently included the print queue). Now I want to recover the documents in the print queue from my time Machine back up but I am unable to find them.
Where does OS X 10.6 put the data to print documents from the print queue? What is the name of the file or folder where they are stored?

tomfromflagstaff wrote:
Yes, I assume that the CUPS job is what caused my difficulty.
And they are gone.
As I mentioned, I only tried Onyx in 10.7.x. Deleting the cache for the CUPS jobs did not actually remove a print job I had spooled. I was able to "see" the file beginning the the "d" in /private/var/spool/cups and move it to my Desktop.
Did you try the Terminal comand I had in my last post to see if there are any files in the spool directory? You will not be able to see the files themselves as even administrators do not have enough privileges to view that directory. The best you can do is use the sudo command to list the files.
The long and short of it is that if the files are not in /private/var/spool/cups, they are gone.
If I understand you correctly, restoring my system to the Time Machine back-up prior to performing this maintenance will not restore my system to it's state (including these print files) at the time of the back-up? How can that be? My understanding was that Time Machine backed-up everything.
Are there other vital files that Time Machine does not back up?
That is my understanding based on what I see in 10.7.x. Time Machine does not back up any caches or any of the files in /private/var/spool/cups. Time Machine will also not back up any other caches or system logs. I don't have a list of what it does not back up. I am not even sure if there is such a list available to users.

Print queue shows 24mb when pdf file is only 1mb. print hangs. jpeg prints normally. officejet 8500

Officejet 8500, Win SP ser 3. Wireless Network - Direct connection to Belkin ADSL Modem/Router
Previously worked normally.
Print PDF or some other documents. Print queue shows document size spooling 24 or more Mb when file is only 1 Mb.
Print takes a long time to come through.
Print JPEG - normal spooling and printing.
Have reinstalled all software and cleared printer by unplugging all cables.
This question was solved.
View Solution.

Hi,
That's very normal. Depending on many things, machine (laptop/PC) has to send many "commands" down to the printer therefore the file is getting huge.
Regards,
BH
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Documents in CP1215 print queue won't delete - Windows 7 Home

I'm running Windows 7 Home Edition. My printer is a HP CP1215. Two problems. I have a CP1215 and it shows in Devices and Printers. It has two stalled documents in its queue that will not delete. It itself cannot be deleted. In addition on a restart of my system a copy 1 of this printer showed up and it has two different documents in its own queue which will not delete, nor can it be deleted. on the printer face there is a rotation of flashing indicator lights - the power on light, the orange triangle light and the paper feed light that starts up and then shuts down after a minute only to restart on its own after perhaps 20 minutes or so.
How do I clear all this and get back to just a single copy of the CP1215 without anything stuck in the queue?

Hard Reset – While printer is powered ON, pull the power cord from the printer then from the wall. After 30 seconds reconnect power to wall and printer. This will trigger a ‘dirty power up’ and restore the printer to a known good condition (if it is possible). No user settings are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful tools to use when the printer hardware is not functioning properly!
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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HP 7520 Printer; I cannot delete a word document in the print queue

HP Envy laptop and Microsoft Windows 8 OS. I send a word document to the HP 7520 Photosmart printer and it did not print. It was in the print queue but would not print. I attempted to delete it but it would not delete. Other documents cannot be printed.

Hi,
From the Desktop, hold down the Windows key and press R. Into the Run window, type s

My setup: iMac hardline to Canon i960 printer. Issue: endless printing of the same document. The printer window states that the pinter is in use and there is nothing listed in the Print Queue. How can I stop printing the document?

My setup: iMac hardline to Canon i960 printer. Issue: endless printing of the same document. The printer window states that the pinter is in use and there is nothing listed in the Print Queue. How can I stop printing the document?

Soution: Delete the printer and add the same printer back in, therefore creating a new print queue.

Document in print queue wont delete

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