Document management in CRM mobile

Hi
We are evaluating options to provide most updated product documentation to field sales and service technicians. The goal is to let users have access to sales and service documents offline. I remember back in CRM 4.0 days SAP provides an addon product called backweb /infocenter. It will provide offline content through MSA or MSV applications. That is no longer supported in CRM 5.0 and CRM 2007.  Has anyone implemented alternative solution to backweb?
Thanks
Ming

Hi Ming,
Backweb integration with CRM 5.0 is disabled. It was a
limitation for .5.0
Unfortunately there is no alternative to replace backweb.
Infocenter backweb is also not supported with CRM 2007.
Regards,
Gervase

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