Document message bar not visible when participating in Shared Review

Hi,
I have initiated a Shared Review using Acrobat Pro 8
Immediately after I finished sending out the notification to other reviewers, the _Review.pdf version of the document is opened for me and the Document Message bar is visible. Therefore I have the option to check for new comments, publish comments.
My colleagues however, when they open the pdf file attachment from their email notification they get the message: "This document has been sent by a user of Acrobat 8.0 Professional for your review. To participate in this review Acrobat 8.0 standard or professional, or later, is required" Pressing OK on that message box opens up the PDF file to be reviewed however the Document Message bar is not visible (there is no Document Message bar icon on the left pane either.). Therefore my colleagues cannot publish their comments.
I also encountered the same issue. After I close my PDF and re-open it, I cannot see the Document Message bar, eventhough I can still see my Review Tracker and the document still listed there.
So, what did I do wrong? I started the shared review by following the prompts:
1. Comments > Send for Shared Review
2. Enable reviewers with Reader to participate
3. Select a network drive to store the shared comments
4. Select the document to be reviewed
5. I've experiment with all the different send notifications options
6. I specified the email address of the reviewers and sent the invite
Thanks a lot for the help..

Does this happen with one particular document or with all your reviews?

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