"Document not found "  Error message

Hi Experts:
In CRM 4.0 - WinClient, we are getting error message CRM_ORDER000 "Document not found".
The error occurs when the agent creates two sales orders for the same client. She does not save the first order with Saving bottom (F ), but presses directly the quick link to create a new sales order.
A pop-upp apears with the question: Do you want to save transaction Telesales? The agent confirms this. Later she is not able to save the second order because of the error message  CRM_ORDER000 "Document not found".
We have found note 856954 but we have already the relevant support package.
Any idea what this could be?
Best regards,
Cristina

Hello,
have you find the problem's cause ?
I have the same problem ....
Thank you.

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