Document Search - how to add new document with link to ALL

CRM 5.0,  can easily add documents in the ICWC under the Document Search or gui t-code CRM_KW but the linkage is to me.   How can I change or create the link to to "ALL" so all users can find them in the search.

Hi Glenn,
Just to clarify for other readers, I assume you are referring to the document search functionality in the Interaction Center that uses Content Management to search for documents and link them to the current business transaction, the current account (business partner) or the current agent/user?
I am not aware of any out of the box method for linking a document to all CRM users or agents. But if you want to have a look around at the code, I think the class and methods you might want to start with class CL_CRM_IC_CUCOCM_IMPL method REGISTER_*.
Maybe someone else has an idea how to link multiple users/agents (e.g. all users belonging to a particular org unit or profile) at once, instead of only linking the current user/agent?
Warm regards,
John

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