Document search, search for documents and letters

CRM 5.0 - ICWC
In a serviceticket in the business context there are a few files, documents, emails and letters.
Documents -> uploaded manualy
Emails -> created after reply or new email
Letter -> Created by merge-documents
In the menu 'Document Search' you can search for all attached documents which belongs to the serviceticket. However, only the document types are found.
Anyone some tips how to add the option to find the letter documents?

Hi Adil,
#1. Per my knowledge, anonymous access cannot be granted at item level.
If we need to allow anonymous access to items or documents in the lists or libraries, the anonymous access should be granted at list/library level.
#2. To exclude the list items and documents from libraries, I recommend to create search scope to exclude those contents.
Remember to select Exclude as the Behavior in the search scope.
More information about search scopes for your references:
https://technet.microsoft.com/en-us/library/gg185660(v=office.14).aspx
http://www.bentedder.com/create-a-search-scope-for-a-sharepoint-2010-list-or-library/
Best regards.
Thanks
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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