Document templates not visible in Complaints transaction

Dear CRM gurus,
CRM 5.0
I created an MS word document template using tcode CRM_KW_TEMPL in CRM 5.0 for the business object type BUS2000120 which is a complaint. However, after saving the template when I go into CRMD_ORDER for creating a complaints transaction type & try creating a new document based on the template, the name of the template is not shown in the window which opens up for selecting the template.
I have done the background config for setting up the document template profile, folder template & assigning these to the transaction type header. Can someone please let me know what could I be missing?
Thanks
Ritwik Sharma

Please confirm if you see URL as http:localhost:99/_layouts/images. or http//:localhost:99/_layouts/images.
Is it same behavior on all sites or just 1 site
What do we see in Fiddler traces
Did you made any changes in DOCICON.XML
or some where else
If this helped you resolve your issue, please mark it Answered

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It is appropriate to move this thread from ERP-MM to [Enterprise Resource Planning (ERP)|Enterprise Resource Planning (SAP ERP);
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