Documents attached to Service Request are sometimes blank

I have a few Service Requests where an attachment added via the console are blank when viewing or saving them. The documents show they have the size of the document that was uploaded and are less than the size limit for attachments. Most attachments are
fine; even others on the same SR that has a "blank" attachment.
Has anyone else seen this issue or know what may cause this issue? Possible solutions?
Thanks!

Thanks for the reply Dennis.
We have seen this issue with attachments added via the console by the creator of the SR and other users of the console. The issue has happened at various times of day.
I have been unable to reproduce this issue, but have multiple SR's with the issue created weeks apart. We have removed the original attachment that could not be opened and attached the same document from the same system and it works then.
We are not using the portal at this time, so it is not related.
Thanks!

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SCSM - Service Request Area list - modifications not showing for all users

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As you cant edit the Service Request Area list, i've settled on changing the default display names to better reflect the categories we want for our SR's. The changes i've made are visible in SCSM on my computer (where i made the changes from), however if
i fire up another instance on a different computer - i can only see the defaults. Anyone seen that before? Typically when i make any sort of change to a list item it is visible for all users.
I'm aware that there is a custom MP out there to allow you to have your own SR Area List, however i was not able to get it to work in our environment (link: http://gallery.technet.microsoft.com/Custom-Service-Request-e4d40738/view/Discussions#content)
Any help would be appreciated.
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Have you made sure that the selected language in both consoles (the one you are editing from and the one you are testing in) are the same?
When editing lists you will only be asked to save changes (be that changing existing values or adding new ones) if they are stored in a sealed MP - which they should be according to best practice.
If you are not asked which MP to save to then you have already "commited yourself" to a specific MP. You could delete this MP (if there is nothing but the list values in it) or delete them one by one using the console. Then when back to square one the console
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Content server for Document attachment through "services for object" Icon.

Guys,
I have typical problem in installation of Content server for storing external documents.
We all know that we can attach the document in SAP using the icon SERVICES FOR OBJECT. By this we can attach the document to the specific object we want.
-Since my client wants only document attachment method not to completely implement SAP DMS, I proposed this method of attaching documents through services for object method.
-If documents are stored though services for object ,The attached document will directly get stored in sap database(correct me if I am wrong) while in DMS it ask you to select the storage location while u check in for any document
-By storing the doc thru "services for object " For long run when we store the documents in sap database our system will drastically get slow down.
-In this regard I have a plan to incorporate external storage server.
-Now I should know that how I should customize content server configuration so that the attachment through services for object will store into this content server I need to know how to define Client, Content Category, Content Repository, Document Area, Physical Machine, IP Address, Port. (OACT & OAC0)
I appreciate for immediate solution and Points will be rewarded for sure.
Regards,
Murali.S

Hi Murali,
Don't Worry, its possible,
All attachments can be stored in SAP Content Server also, but through archiving process.
Set up a database storage system.
Preparation
Make sure that the HTTP plugin is active.
Transaction SMICM, "Display Services" function key (shift F1)). The list of services must contain a port other than 0 for HTTP.If not, you must adjust the relevant profile parameter.
Typical entry:
icm/server_port_0 PROT=HTTP, PORT=1080, TIMEOUT=900
Make sure that the /sap/bc/contentserver service is active.
If no user is defined, then use transaction SU01 to create a new user. Use the "System" user type.Assign
the SAP_ALL and SAP_NEW profiles to the user. (Eg: HRUSER/PLMUSER/PPUSER etc)
Transaction SICF, select: default_host - sap - bc -contentserver. Select the function to display/change the service. Make sure that a user is defined.
Using the relevant data from the newly created user, maintain the anonymous logon data for the
/default_host/sap/bc/ service and save & activate the changes in transaction SICF. Double click on content server and give the user name which has been created (HRUSER/PLMUSER/PPUSER/MMUSER etc)
Check the system PSE.
Start transaction STRUST. Expand the system PSE. The system PSE must be "green" for each application
server.
Determine a suitable exchange directory.
The exchange directory must be accessible from each application server. If all application servers are running on the same platform (for example, Windows), one network directory that is accessible on all application server (for example,
server\share) is sufficient. You can generally use the global directory
(profile parameter DIR_GLOBAL).You can use the RSPARAM report to determine the profile parameters.
Setting up the storage
Create a table for storing the data. Using transaction SE11, create a copy of the SDOKCONT1
table. If you want to create the repository database, you can name the table ZCONT_DB, for example. Save the
table as a local object. Activate the table.
Create a repository.
Use transaction OAC0 to create a new repository.
Use the following parameters:
Repository Max. two characters, for example, Z1
DocArea: ARCHLINK
Storage type: R/3 database
Storage subtype: normal
Version no. : 0046
Contents table <table name> for example: ZCONT_DB
Exchange directory <directory name> for example:
server\share\
Make sure that the exchange list ends with a \ (or /on Unix).If you are using a variety of platforms, you must use transaction FILE to define a suitable logical file name and use this name. Save the settings.
1. Maintain view table TOAAR_C, via SM31
 Cross client table displayed as information, forget it
2. In field 'StSytm' you must entered 'Z1' as your system need, or anything that you need but you must configure HR Archive link too.
3. In field 'Arch.path' (direct above Spoolpath), entered path in your system, this real path in your operating system. May be you should confirm to your Basis consultant where exactly you could store picture files. So if you enter '/', your file exists at root directory at your UNIX system.
4. Choose 'File store' radio button
5. Save.
First
1. You have to create a number range for SAP ArchiveLink.
 IMG: Basis Components-> Basis Services -> SAP ArchiveLink -> Basic Settings-> Maintain number ranges
 (Trxn OANR). Create number range 01 from 0000000001 to 9999999999 without the external number flag.
2. Document type HRICOLFOTO must exist with document class JPG.
 IMG: Basis Components->Basis Services->SAP ArchiveLink->System Settings->Maintain document types
 (Table TOAVE, Trxn OAC2).
3. Document type HRICOLFOTO must be linked to object type PREL and Infotype PA0002.
 IMG: Personnel Management->Personnel Administration->Tools->Optical archiving->Set up Optical Archiving
 in HR. (View V_T585O, no Trxn). In the first two columns there are minuses, the third (Date) has
 a plus - don't put a flag in the check box.
4. Check which content repository (Archive) is linked to document type HRICOLFOTO and object type
 PREL. IMG: Basis Components->Basis Services->SAP ArchiveLink->Basic Settings->Maintain Links (Table
 TOAOM_C, Trxn).
Test
Test the repository.
Use transaction SE38 to start the RSCMSTH0 report. Specify your repository (i.e. Z1) and start the test.
The report must run without errors. If no problems occurred, you can use the new repository with Archive Link after you carry out the Archive Link Customizing. If problems do occur, check whether one of the related
notes helps.
For More Details :
http://service.sap.com/archivelink.

NOTE:- Screen Shots are missing, i was not able to paste here, One more thing is we did this for uploading a PHOTOS into Content Server, Similarly you have to create a REPOSITORY and Z-TABLE to bring all the Attachments from all the selected Objects and then route them to the CONTENT REPOSITORY.
Your Senior ABAP guy would help you in this, if not i may try to help you more by monday.
Regards
Rehman
Reward Your Points if Satisfied.

Attachment on Service Request

Hi guys!
I'm trying to insert an attachment on a Service Request via web service.
I create and update the service request normally, but when I try to insert the attachment, I receive an error message saying that there was not found a valid user key to the instance "Service Request Attachment" of integration component (SBL-EAI-04397). IDS_ERR_EAI_SA_NO_USERKEY is an other code that appear to me.
Does anyone know what can I'm doing wrong or Ho can I attach an URL to a service request via webservice.
Thanks in advance.
Rafael

Hi,
I think it is a Oracle seeded page then better raise an SR with Oracle.
Regards,
Reetesh Sharma

DMS document attachment to Service Entry sheet

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One requirement, need to attach DMS document with Service entry sheet (t-code ML81N), any possibilites with object linking as in standard there is no object linking (ESSR object) available.
Thank You,
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hi,
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2. If u going to use standard object linking from DMS for 'ESSR' object so for not exist.
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Most Service Requests are in a In Progress state??

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One user called me about today saying the Complete and Closed links were greyed out. I was able to force it to completion with the following PS command:
cd C:\program files\Microsoft System Center 2012\Service Manager\Powershell
import-module .\System.Center.Service.Manager.psd1
(get-scsmclass -name "System.WorkItem.ServiceRequest" | get-scsmclassinstance) | where {$_.ID -eq 'SR11157'} | %{ $_.Status = "Completed" ; $_ } | update-scsmclassinstance
What is the normal life cycle of a SR? I noticed on many of the SR's, the Activity tab is blank. Why would a SR stay in the "In Progress" state with the Completed and Close links greyed out. I checked the status on the workflows and did not see
any errors.

all SRs should be created as new. The out of the box workflows will run and examine the activities.
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When an activity is added the SR workflows will again examine the SR. If the status is Submitted, and an activity was added, the SR will be set in progress, and the first activity will be set in progress
If the status is In Progress, and an activity was completed, the next activity will be set in progress. if it was the last activity was completed, the SR will be set completed.
If the status is In Progress, and an activity was Failed, the SR status will be set failed.
If the SR status is changed to Hold, then each activity will be set to hold.
an analyst can complete SRs that are in the Submitted status.
an analyst can close SRs that are in the completed status.
consider a visual:

SRVR(Service Request) and SRVO(Service Order) are not appearing in IC_Agent

Dear friends,
We are planning to implement Service Requests and Service Orders in CRM 7.0 Interaction Center
The Service Transactions(Service Order/Service Request) are available in 'Service Professional' business role but not available in 'IC_AGENT' role.
The things i have observed
1. Without the channel the Transaction Type was not appearing in SAP GUI (CRMD_ORDER)
2. Even after maintaining the Channels the BUS2000223 (Service Request) did not appear in CRMD_ORDER but the SRVO- Service Order transaction type appeared.(BUS2000116 Service Process)
3. Have maintained the SRVO and SRVR transaction types as dependent transaction types in the 'Business Transaction Profile'; still when clieck on the Service Request or Service Order create I am getting the below error
'No transaction type is available for creating a transaction'
Below is the diagnosis
Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
No transaction type is available according to Customizing
The user has no authorization for the transaction type
System Response
It is not possible to create the transaction.
Procedure
Make sure that:
The transaction type is set up in Customizing
The user has authorization for the transaction type
Can you please guide me where the actual issue is
Regards
Raj

Hi Raj,
As per your quarries and requirement please go through the link, it will help you in understandable way
http://help.sap.com/saap/sap_bp/BBLibrary/Documentation/C35_CRM701_BB_ConfigGuide_EN_XX.doc
Please reward points,
Cheers,
Sunil

How do I set-up my Dataset to pull data for Service Requests for a report

I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
I want to build my Dataset to query and find a very specific item. Basically I am creating a daily report that will show what each "team" or Support Group (AD Object) Closed that day. He also wants the ability to open it by date, so if he misses
a day he can get it later.
I am totally new to this report building and only got this far by following a guide on a blog, but he used incident Reports in his example, and I do not know what objects to query for service requests.
Thanks for any information you can provide.

First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
from dbo.IncidentTierQueues as IR
where IR.IncidentTierQueuesId != 0
select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
where sr.ServiceRequestSupportGroupId != 0
Enter the the support group ID's into your work item query.
Incident information is in dbo.IncidentDim and Service Requests are found in dbo.ServiceRequestDim. Both incidents and service requests link to relationship data through dbo.WorkItemDim. You can INNER JOIN on BaseManagedEntityId to link the incident
or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
If you poke about in the tables, you will find it pretty easy to pull back all sorts of information from the data warehouse.

Error in MSS Internal Service request

I install MSS 60.1.5 under EP 60 sp10. All iviews under My budget (internal service request) are not working now, such as "change internal order request", "change project" and so on. After clicking the "submit" button, the error shows "An error occurred whilst processing the notification".
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Dong
Message was edited by: li dong
Message was edited by: li dong

Hi Datti,
Thanks for your reply. Your advice let me concentrate on the basis part of back-end system.
The back-end system can't find message server service.
Dong

Using emails to create service requests in Service Manager 2012 R2

I have a portal form created and am able to direct the flow of service requests to the proper service request fulfillment view. I cannot see an obvious way to take in emails and create service requests, they always create incident requests. Any thoughts?

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http://codebeaver.blogspot.dk/

Inbox Search - status for service request not updated

Hi,
In inbox search, the status change for a service request does not reflect until the user log offs or opens the service request in edit mode. PFB the steps followed. (Two users are monitoring the service request but is being processed only by one)
Web UI window 1(User 1): I open the inbox search result page. Service requests are displayed with the status field
Web UI window 2(User 2): In a separate window, the service request is approved by changing the status of the service request to Approved.
Web UI window 1(User 1): In the inbox result screen, i click on search for the same search criteria, but still the old status of the service request(updated in window 2) is displayed.
Observation:
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Please provide any pointers to resolve this issue.
Regards,
Radhika
Edited by: Radhika Chuttani on Jan 5, 2011 7:13 AM

Radhika,
This is standard behavior in the SAP inbox. The reason is that SAP buffers search results in the Inbox in order to improve performance. So even though you hit "search" again, SAP does not update the search results because this search has already been executed in this session. Clicking "End" or logging off refreshes the buffer.
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https://service.sap.com/sap/support/notes/1465966
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Rahul

TREX - CRM Service request not showing

Hi everyone,
Per our understanding, TREX is linked with the button "Find related problems" on the 'More' button available on the Header tab.
We are using service request (SRV copied to ZCAS) to create incident. Our purpose is to be able to display the other service request (ZCAS) that would have some similarities (categorization, BP,...).
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Is that the good understanding of the TREX purpose?
How come the other service request are not shown?
Thank you very much for your help,
Regards,
Anaïs

Hi,
You can configure the system to propose the related transactions based on certain criteria. Configuration is based on the following path:
Customizing for Customer Relationship Management under Transactions Settings for Service Requests Define System Proposals for Related Transactions .
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- category
- Reference Objects
- Organisation Data
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Regards,
Lyda

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How to disable standard rule, that change service request status to "Complete" when the last activity in this service request is completed?
For SCSM 2012 R2

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a user.
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couple of notes:
necromancy!
Closed -ne Completed. Completed means the work has been delivered. Closed means the work has been delivered, the client has been contacted, we've finished all of our followups and process checks, and we're ready to archive this ticket in the historical
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Hi Friends,
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GOS: create attachment sent by PI while creating Service Request

Hi,
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Documents attached to Service Request are sometimes blank

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