Documents & Data full ? Restrictions passcode wrong?

I'll admit that I have a slim understanding of how my iPhone 4S really works & at the risk of sounding crazy, I'll try to detail the issues I'm having that even the Apple store rep couldn't quite figure out.
Let me also preface by saying I don't understand most of the lingo & instructions posters give to remedy things. I need layperson's terms.
I have 18GB, no music, not many apps but almost 9GB taken up by documents & data. No idea why. I had never backed-up on iTunes because I didn't think it necessary since I don't have much info stored. Apple rep said he'd never seen that much space taken up by docs & data so he instructed me to back-up on iTunes, which I did. I started like 'as new phone' & when it asked me to enter codes (is passcode different from restrictions passcode?) I entered the same for both but when I went to clear out my docs & data (which came back I guess because I restored from back-up when prompted) I was told that my passcode is wrong.
This is the crazy part, and I know I'll sound like a nutjob but I have had some identity theft issues lately & since I don't know that much about how this all works, I worry & sound like a conspiracy theorist (which I am DEFINTELY not) but when I was wiping it & starting new, the screen flashed with a language like Arabic or another Middle Eastern script. I am SURE of this. I am a pretty intelligent person so I know what many languages look like & can't figure out why this would happen. Maybe this happens every time an iPhone is wiped?
Like I said, recently I have had some ID issues. My myverizon account was hacked & my name was booted off the account, my phone turned off, address changed to Michigan & upgrade used on high-end merchandise before I realized my phone was no longer working & called verizon to fix. Someone hacked into my wells fargo account & my minor child's account from the back end, stole nothing, but took our personal info such as social security number. Other things as well so I now worry who has access to what.
At any rate, this query post is multi-fold;
#1. If I enetered passcode/restrictions code info when wiping phone clean, why can't I get in?
#2. Why so much space taken up in docs & data? How can I free-up some space?
#3. Am I just being paranoid about foreign laguage upon restore?

When you sync, it does a backup first and then syncs those items you have selected in iTunes.
Perhaps these will help...
http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf
http://www.apple.com/support/itunes/
http://www.apple.com/iphone/how-to/#basics.introduction

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