Documents edited by multiple users reverting changes to previous versions

Hi All,
I've got a problem where multiple users are working with the same network-stored file (but not simultaneously) wherein one makes edits and saves their changes. Later, that same file does not reflect the changes--it has reverted to some prior version of the
file. Sometimes the changes are a day old, sometimes they're a few days old. I have no idea why this is happening or how to troubleshoot the problem. Anyone?
(Note: It doesn't happen to every file, and it doesn't happen every time.)

Hi,
Based on your description, did you mean that this issue occurred when you edit a Document in a SharePoint Document
Library? Or just edit files which store in a shared location?
Just files stored in a shared location.
à
I've got a problem where multiple users are working with the same network-stored file (but not simultaneously) wherein one makes edits and saves their changes.
Would you please let me confirm whether get any error message when you edit and save changes in that file?
Meanwhile, please check if same issue occurred when just use one administrator account (no other account) to edit and save this
network-stored file.
There are no error messages. The file saves normally and silently. I will test with a sole admin account
today and report back.
In addition, would you please let me know the file type? Were all .txt files or .docx files? Please check if
this issue still occurred in other file types.
They are docx files only (so far--that's all we've noticed).
By the way, would you please let us know more details of the server environment where this issue occurred?
It's a SBS2011 Essentials server. The files are stored on a shared drive accessible to a couple different
user groups. What else would you like to know?
If anything I misunderstand or any update, please don’t hesitate to let us know.
Hope this helps.
Best regards,
Justin Gu

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