Documents in CP1215 print queue won't delete - Windows 7 Home

I'm running Windows 7 Home Edition. My printer is a HP CP1215. Two problems. I have a CP1215 and it shows in Devices and Printers. It has two stalled documents in its queue that will not delete. It itself cannot be deleted. In addition on a restart of my system a copy 1 of this printer showed up and it has two different documents in its own queue which will not delete, nor can it be deleted. on the printer face there is a rotation of flashing indicator lights - the power on light, the orange triangle light and the paper feed light that starts up and then shuts down after a minute only to restart on its own after perhaps 20 minutes or so.
How do I clear all this and get back to just a single copy of the CP1215 without anything stuck in the queue?

Hard Reset – While printer is powered ON, pull the power cord from the printer then from the wall. After 30 seconds reconnect power to wall and printer. This will trigger a ‘dirty power up’ and restore the printer to a known good condition (if it is possible). No user settings are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful tools to use when the printer hardware is not functioning properly!
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Jobs show twice in print queue - won't delete and won't print

I have an HP Laserjet P1006 running on a HP laptop running Windows 7 64 bit. Printer has worked fine for 8 months but recently ran into problems.
When I send a print job to it, the printer doesn't print. If I open up the print queue, the job shows up twice. If I try to delete the jobs, they don't delete. I can use the HP Print Diagnostic Utility to get the jobs cleared out of the queue, but the same thing happens the next time I try to print something.
A Few Other Items to Note:
- I don't get any error lights on the printer.
- I brought home a laptop from home running XP and installed the printer using the CD. The printer worked fine with that computer, so I don't think it's a problem with the printer hardware.
- I have tried uninstalling the printer, both using the CD that came with it and with the latest drivers/software from the website. Didn't do anything (same problem occurs when printing a test page).
- HP Print Diagnostic Utility doesn't find anything wrong. Likewise, if I right click on the printer and click Troubleshoot, that doesn't help either.
- I've tried restarting the print spooler, but that didn't do anything.

Hard Reset – While printer is powered ON, pull the power cord from the printer then from the wall. After 30 seconds reconnect power to wall and printer. This will trigger a ‘dirty power up’ and restore the printer to a known good condition (if it is possible). No user settings are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful tools to use when the printer hardware is not functioning properly!
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

HP 7520 Printer; I cannot delete a word document in the print queue

HP Envy laptop and Microsoft Windows 8 OS. I send a word document to the HP 7520 Photosmart printer and it did not print. It was in the print queue but would not print. I attempted to delete it but it would not delete. Other documents cannot be printed.

Hi,
From the Desktop, hold down the Windows key and press R. Into the Run window, type s

Documents stuck in printer queue - Airport Extreme + Windows 7

Hi There,
I have a HP CP1215 Laserjet hooked up to my Airport Extreme and print to it from a Windows 7 (x64) machine.
Everything works fine in the sense that I can print documents and the quality is great, the problem is that the document remains in the 'printing' status in the windows queue forever more and the printer continues to print copy after copy of the document until I manually delete the job from the queue myself.
I also have a mac that uses the same printer (setup with the foo2hp drivers) which works fine so I'm thinking it must be a network/windows issue.
Any help would be gratefully received.
Many thanks,
Oliver

Please read this postthen provide some details. What printer model? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Print job won't delete on my 8600

I have a print job in my que that is stuck in delete mode. I did change print cartridges halfway through that print job, though I am pretty sure it did get finished the other day.

I have a Dell C3760dn printer set up as a network printer on my server. 2003. There is a print job that will not delete. Two questions:1) short of uninstalling and reinstalling this printer, how do I get the document to delete? I've gone into the control panel, Devices & Printers, found thenetwork printer, right clicked, cancel all documents. Didn't delete.I have stopped, restarted the print spooler, there's nothing in the Windows\System32\spool\PRINTERS file. I've tried deleting the document in the queue directly from my server and from the end user that generated the print job. I've turned off the printer, restarted print spooler, tried to delete the document...nothing.I have tried everything and it just will not delete. I don't want to have to uninstall and reinstall this printer every time a doc from this one user hangs up. Is...
This topic first appeared in the Spiceworks Community

Lost "Printer Assistant" for Photosmart 7520 - Windows Home 7 - 64bit.

Have uninstalled and reinstalled software from online (with original disc, as recommended). Still lost.

Hi,
Uninstall the software from the start menu, then download and install the latest software below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108670-2&cc=us&dlc=en&lc=en...
If you're still unable to access the Printer Assistant, please let me know what happens when you click on the HP Officejet 7520 icon on your desktop or under All Programs > HP Photosmart 7520 folder.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Time Machine won't see Windows Home Server 2011 Disk (NAS)

Since upgrading too Mountian Lion, Time Machine doesn't see my NAS. The NAS is available in Lion, and Time Machine will back up to it. I have done the steps in HT4700 on the Mountian Lion mac, and it did work.
I can manually mount the drives, and browse the files via the finder. Help please.

Mcdonsco,
Have you reviewed the logs on the computer you are trying to backup? What does it say in the console?

Document in print queue wont delete

i was printing of a document when my F2290 all in one printer ran out of ink since i replaced with new cartridges the last document in the print queue wont resume printing and it wont delete either and its not letting me print of any other documents. ive turned it off and removed all cables from pc but still no luck its really doing my head in and need help

Hi Ranch_hand,
I am sorry to hear that you are having problem getting print jobs to print. I will do my best to help you get printing again. Follow the steps in this document for Can't Print?. Just choose the Windows Vista link to get to the steps.
I hope this helps. Let me know.
Thank you,
I worked on behalf of HP.

Documents fail to print to Adobe PDF printer device (but still print!)

Acrobat Pro X, Windows 7 Professional 32-bit
Strange thing. When I am printing a document (any document e.g. from Word, from Excel, from a page of the internet, etc) if I elect to "print" (i.e. virtually print it) to the Adobe PDF virtual printer which installed when I installed Acrobat X, the following happens:
- The process appears to run normally
- All the correct Adobe Acrobat dialogue boxes appear as normal (e.g. my options to select security settings, save-to location, etc)
- The PDF is correctly produced and saved in the location I specify
...BUT...
- The virtual "printer" reports printing errors and keeps the document in the virtual "queue" (sorry if I am using all the wrong terms here).
So, as I write I have just asked to print this page to the Adobe PDF virtual printer. The "Creating Adobe PDF" box all came up as normal and sure enough the document was created. This DESPITE the fact that the previous SIX documents I printed the same way all produced errors and are all still sitting in the virtual printer queue.
This isn't a disaster as it would appear the print queue does not really queue... the fact that there are now seven documents in the Adobe PDF print queue doesn't matter than much since, if I print an eighth, it will print normally - there will then be eight "failed" documents in the print queue. Periodically I just go in and delete them all.
However since this is clearly not designed-in behaviour it would be nice to sort it. Anyone have any ideas?
Thank you
Alastair

Hey Everybody!
I found the answer to the problem!!!! I was having the same problem except
it would NOT save the converted PDF, it just sat there in the
que. Follow this link and the instructions
and it fixed the problem!
http://acrobatninja.blogspot.com/2011/03/printing-problems-with-adobe-acrobat.html
P.S. I just got a new laptop running Windows 7 64b and was forced to upgrade my Acrobat from V.8 to X Pro to use at all in W 7. Been fighting this problem now for 3 months. Thank GOD I finally found the real fix!

Where are items stored in print queue?

I held documents in print queue for several weeks while I had my printer packed for moving. System still backed up using Time Machine during this time. Before I reconnected printer, in trying to resolve another issue, I used Onyx software and deleted the cache (which apparently included the print queue). Now I want to recover the documents in the print queue from my time Machine back up but I am unable to find them.
Where does OS X 10.6 put the data to print documents from the print queue? What is the name of the file or folder where they are stored?

tomfromflagstaff wrote:
Yes, I assume that the CUPS job is what caused my difficulty.
And they are gone.
As I mentioned, I only tried Onyx in 10.7.x. Deleting the cache for the CUPS jobs did not actually remove a print job I had spooled. I was able to "see" the file beginning the the "d" in /private/var/spool/cups and move it to my Desktop.
Did you try the Terminal comand I had in my last post to see if there are any files in the spool directory? You will not be able to see the files themselves as even administrators do not have enough privileges to view that directory. The best you can do is use the sudo command to list the files.
The long and short of it is that if the files are not in /private/var/spool/cups, they are gone.
If I understand you correctly, restoring my system to the Time Machine back-up prior to performing this maintenance will not restore my system to it's state (including these print files) at the time of the back-up? How can that be? My understanding was that Time Machine backed-up everything.
Are there other vital files that Time Machine does not back up?
That is my understanding based on what I see in 10.7.x. Time Machine does not back up any caches or any of the files in /private/var/spool/cups. Time Machine will also not back up any other caches or system logs. I don't have a list of what it does not back up. I am not even sure if there is such a list available to users.

[Solved] Lightweight print queue manager recommendations?

My wife uses fluxbox and is very happy with it, but she is not really a command line user. However, once in a while she needs to look at her print queue and sometimes delete a print job. lpq and lprm are out of the question, although I suppose I could write a bash script for her to do that easily. Also, I don't want to confuse her with the cups interface as this requires root login to delete print jobs.
Anyone know of a small print queue GUI manager that is lightweight and does not require a load of KDE or Gnome libraries? I don't see one in the AUR that is not KDE based.
Last edited by lagagnon (2012-03-10 00:04:52)

lagagnon wrote:That requires root login and root password to delete stuff on the queue.
Are you sure? Looks like /etc/cups/cupsd.conf can be tweaked, e.g.:
<Limit Send-Document Send-URI Hold-Job Release-Job Restart-Job Purge-Jobs Set-Job-Attributes Create-Job-Subscription Renew-Subscription Cancel-Subscription Get-Notifications Reprocess-Job Cancel-Current-Job Suspend-Current-Job Resume-Job CUPS-Move-Job>
Require user @OWNER @SYSTEM susan
Order deny,allow
</Limit>
<Limit CUPS-Add-Modify-Printer CUPS-Delete-Printer CUPS-Add-Modify-Class CUPS-Delete-Class CUPS-Set-Default>
AuthType Default
Require user @SYSTEM susan
Order deny,allow
</Limit>
Where the user you want to allow is named, of course, susan.
This is in cups 1.4.8, anyway.

Printer proxy problem? 300 jobs in my print queue.

I left my MacBook Pro on overnight. When I 'woke it up' about 24 hours later, I found that I had 303 documents in my print queue for my HP LaserJet 1320. Printer proxy has quit upon awakening in several instances before. This is the first time the queue has 'completed' printing of documents. Some of the documents were sensitive. Do you think my security/ID has been compromised?

“Windows Server Print Services 2012 Printer Queue” target is a part of Windows Server Print management
pack which is useful for collecting the print queue information.
The Base windows MP wont be able to do this.

Acrobat Pro 8: When I print to pdf I get windows print error message

This just started happening when I installed my acrobat professional 8.0 on my new computer (with Windows XP Pro). Everything works fine, but when I print a document to .pdf, I get that windows printer pop-up message that says that it was unable to print. As a consequence, I get a bunch of allegedly unprinted documents in my printer queue that I have to keep deleting. This is more an annoyance than anything else, but can anyone tell me how to stop this from happening??
THanks.

OK, I'm still not sure I'm getting this, but I printed to file, and then opened the prn file in Acrobat Distiller. The actual pdf file was not in the folder, but I could open it with distiller.
The message below distiller said: tart Time: Tuesday, January 20, 2009 at 13:03:04
Source: retainerpetitionreview.prn
Destination: C:\Documents and Settings\Mark Markus\Desktop\retainerpetitionreview.pdf
Adobe PDF Settings: C:\Documents and Settings\All Users\Application Data\Adobe\Adobe PDF\Settings\Standard.joboptions
%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[LastPage]%%
Distill Time: 00 Hour(s) : 00 Minute(s) : 00.265 Second(s)
**** End of Job ****
However, when I just print "regularly" (not, "to file") the pdf file is saved and generated, but I get that popup error message, which stays in my printer queue, saying that there was an error printing to LPT 1

Can't delete a document in printing queue

Any others I submit won't print, but I can delete them from the queue. Just one I can't get rid of so I can print again. Can you help?

What printer model? What operating system? You might try the HP Print Diagnostic Utility, it can correct many of these kinds of issues.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP LaserJet 5200 Print Queue Disappears or Won't Print Jobs

This problem has been ongoing for years, and can usually be overcome by either power-cycling the printer or cancelling the queue and reprinting. I have searched for nearly 6 years for a solution to this, but there was never anything that worked so we just muddled through it. But for some reason within the past few days has now escalated to the point that the printer won't print at all.
For starters: we're on Mac 10.8.3. That really shouldn't make much difference, however - as this problem has been around with other computers running older OS as far back as 10.4. Currently, the HP 5200 LaserJet is hooked up to USB (no Jet Direct card) and is shared on the network. No updates have been made (nor are there any available) for 6-9 months at least on the computer or printer. The only consistent part of this issue is that regardless of computer (we have hooked up three of them) the same problem persists at the same workstation (we changed it up today to troubleshoot - see below).
I have performed the following troubleshooting in the past two days:
• Installed and re-installed the printer software three times.
• Reset the printing system in the Print/Fax System Preferences five or six times.
• Power-cycled the printer, deleted the queue and reprinted approximately 30 times.
• Turned off printer sharing and turned on printer sharing to no effect either way.
• Restored the printer to factory settings to no effect.
• Tried running with the 5200 PPD and a Generic PS Printer PPD, no effect either way.
• Hooked the printer up directly to the computer and through a powered USB hub, no effect either way.
• Hooked up four different USB cables, two of which are from computers using printers that are not experiencing any connectivity issues.
• In the HP Utility, when hooked up direct via USB, the Service ID, FW Version, Serial and Product numbers come up as 'unknown'
• In the HP Utility, when hooked up via sharing the HP Utility will not work at all with the printer.
Most of the time I get the error of "Printing-Waiting for printer to become available" when sending a document. It doesn't matter if I send it from TextEdit, Safari, Chrome, or any Adobe program - it doesn't print.
Sometimes the document will act as if it's printing, and the light on the printer blinks - then it disappears without printing. The Print Log from the printer does not show anything being printed.
Prior to this new problem, we had an older 5200 printing exhibiting the same escalated issues. When I went to upgrade the firmware (Firmware date code of 20090716), the computer and printer lost connectivity and the formatter board became damaged. HP replaced our printer with another 5200 - which is now exhibiting the same issues. The new printer carries a Firmware date code of 20071017.
So, under these similar circumstances, upgrading the firmware is not an option as I don't think I can upload to the printer without losing the connection and damaging the formatter board again.
At this point, the printer simply won't print regardless of what I do.
I have moved the printer to another Mac using 10.6.8 and it is currently printing, but that is only a temporary fix. Edit: 3.5 hours later, the printer is exhibiting the same issues, and I am currently SOL on printing anything again.
Any help or suggestions would be appreciated.

Thanks for replying - I was able to print a configuration page from the printer. I am not sure how to send text directly to the printer (assuming you mean by bypassing the print command window) - if someone has this info for a Mac, I can give it a try.
Additionally, I forgot to report the troubleshooting using the HP Utility (which made me think of when dansdaduk suggested printing directly to the printer):
• When hooked up direct via USB, the Service ID, FW Version, Serial and Product numbers come up as 'unknown'
• When hooked up via sharing the HP Utility will not work at all with the printer.
For a long while, I thought it may be something with the printer, but I believe it has to do with a USB connection conflicting in some way on the Mac OS, especially considering that we have had two printers manufactured at two different intervals across several years exhibiting the same issues. It's the only constant that remains, even when hooked up directly and not shared, or hooked up and shared across different computers regardless of the OS.

Documents in CP1215 print queue won't delete - Windows 7 Home

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