Documents in the Cloud not working

I'm having issues with the Documents in the cloud feature for a couple of days now, first I thought my restore fixed it but as I was working with some documents in iWork for iOS I ran into the exact same problem again.
All my documents display the arrow going up badge or occasionally a progress bar that doesn't fill, and other apps that support iCloud for storing documents just refuse to let me access them.
I checked the logs for my iOS devices (an iPad 2 and iPhone 4S) and they both exhibit a particular line when I try to sync my files with iCloud
librariand[1208] <Error>: client connection is invalid: Connection invalid
I have no clue what's going on, going to icloud.com on my Mac and entering the iWork webapp doesn't show any documents either, even thgough I succesfully synced all of my Pages documents across my iOS devices yesterday and they are still on sync.

I'm having weirdness in Numbers and Pages too. Just upgraded an iPad 4 to 8.1.1, and now neither Numbers or Pages will load the iCloud documents. In fact, when I turn on "Use iCloud" in Settings and go to either of the Apps, nothing changes, but when I go back to Settings the "Use iCloud" has been switched back off. Both Apps load very slowly. When they finally do open and I click the + sign in the upper left of title bar, a blank cartoon-like bubble opens, then the App crashes. Interestingly a new iPhone 6 running the same software works just fine... both Apps load quickly and retrieve the iCloud documents instantly. I haven't got a clue...

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Documents in the Cloud not working (impossible!)

I am encountering the most strange difficulty with iCloud, particularly Documents in the Cloud and the syncing of Numbers and Pages documents between iPad and iPhone. I do not use Keynote.
I will try and describe the problem in as much detail as possible and explain everything I have tried to do.
My goal is for documents I create on iPad to sync to iPhone, and vice versa, with changes appearing on both, and on iCloud.com. To clarify I'm not involving the Mac in anyway, I am aware this is a current limitation of Documents in the Cloud. Unless I'm missing something, what I want to do is what is advertised.
- I am running the latest version of iOS on both iPad and iPhone.
- I have the latest versions of Keynote and Pages on both.
- I am logged in to iCloud on both iPad and iPhone with the same account
- iCloud is working fine for all other purposes (Bookmark sync, PhotoStream etc)
- Documents and Data is switched on, as is the option for Using Cellular Data
- Use iCloud is set to ON under Pages and Keynote preferences
- The arrow indicating a cloud document is on every document on both iPad and iPhone's icon, in the top right of each icon
- In iCloud -> Storage & Backup -> Manage Storage -> Documents & Data -> Numbers it displays all the expected documents.
The current behaviour appears to be that I create a document on either device, and the document is PARTIALLY uploaded to iCloud. That is, it appears on iCloud.com under iWork, but when I click on any file it either says "Upload failed" or "Waiting" for each file.
If I try and delete a document on iWork.com, it crashes the web app and does not delete the documents.
Things I have tried to resolve:
- Uninstalling and reinstalling Numbers and Pages on both devices
- Soft resetting both devices
- Disabling and re enabling Documents in the Cloud on both devices
- Disabling and re enabling iCloud toggle in the individual app preferences on both devices
- Deleting and readding iCloud account on both devices
- A full restore then restoring from iCloud backup on both devices (yes, I actually did that)
- A combination of the above in various sequence orders, none of which made any difference
More information... one solution on the web pointed to the problem involving a duplicate account which could be deleted from the Mail settings, however I only have one configured account - my iCloud account. Just in case it matters, my iCloud email is an @mac.com address.
I think I have covered everything. Any help would be appreciated since Apple themselves seemed pretty stumped on the phone, suggesting another restore, or setting the phone and iPad up as brand new devices. I'd really rather not until I've exhausted every possible outcome.
Any help massively appreciated!!!

I don't see it mentioned above, but when you remove the apps from your devices, have you been to system preferences > iCloud and checked that all your pages and numbers documents have been deleted from your storage, deleting them if necessary.
Also when you add things back, avoid adding documents with the same names as those you have been having problems with.

"Documents in the Cloud" NOT syncing between devices.

I am terribly confused about DOCUMENTS IN THE CLOUD.
My whole understanding was that your documents would SYNC between your devices, iMac/iPhone/iPad.
I have PAGES installed on all my devices. But nothing is syncing. If I make changes to one of the documents it remains on that particular device and does not effect my other devices.
And YES I have iCloud enabled on all my devices.
I THOUGHT that if I edited a document on my iMac it was supposed to send the edit to the cloud where it would then be sent to my other devices, iphone and ipad?
Am I missing something? Did I misunderstand the keynote?

For the avoidance of doubt in addition to settings> iCloud> documents & data being enabled, have you checked that settings> keynote> iCloud is also set to on.

(Documents in the Cloud) Not all the docs to all the devices

I guess the answer is no, but I would like to ask anyway...
Is there any way to stop the automatically download of certain synced documents in one of my devices?
i have some documents in the cloud and I want all of them in one device but I don't want all of them in another. But if I delete one document this is deleted in icloud and in all the devices.
It will be valid too to be able to hide documents or be able to save some in iCloud and some on the devices itself (don't sync at all), same way I can configure a calendar in iCloud and others on the ipad.
Thanks

It depends on which app you're using. Some apps let you save a local file to iCloud and at the other end (on another device), you have the choice to download it or not. Other apps save all files to iCloud and sync them all to other devices.

Movies in the cloud not working

Hi,
So... on and off today, the movies we've purchased from the iTunes store but left in iCloud are unplayable.
Actually, for a moment there they also disappeared. I did find a way to get them back. First, I had to go under the "View" menu in iTunes and "hide" and then "show" the movies again. Otherwise, there was no option in preferences to "show purchased videos..." in the iTunes preferences. That alone seems like a bug (if I didn't go through the view menu stuff, the preference choice to show purchased videos just wasn't there).
But now, I go into iTunes and I have to keep going in to preferences to RE-select to show purchased videos, otherwise I can't see the movies in the cloud. This is messed up. On our Mini, I can see them but they have no icon in itunes and when I try to push play they stall at zero. This is only the videos parked in the cloud that I'm talking about. And yes, the internet connection is working otherwise.
Has anybody else had a similar experience... and if yes, what to do?

Apologies, it appears I have posted this in the incorrect category. I have posted a duplicate under iTunes for Mac. Unfortunately i have no idea how to remove my original post.
Robert

Purchases in the Cloud not working as expected

The Purchases in the Cloud feature from iTunes v.11 has never behaved as advertised on my Mac since it's came out. I can enable it on my computer as many times as can but, once in a while, whenver I reopened the app it either disappears from the Preferences and I have to close the app and restart it to see if it re-appears or it shows up but it's once again disabled.
Am I the only one who have experienced this ? Are there any potential workarounds besides what I already do until Apple fixes this issue ? I have already done my part and have had extensive talks with Applecare Advisors about the issue and said they notified the engineers but have yet to see any improvement at all. In the mean time they have released three more updates of iTunes 11.0.5,11.1 & 11.1.1 and nothing so far.

comics_addict wrote:
The Purchases in the Cloud feature from iTunes v.11 has never behaved as advertised on my Mac since it's came out. I can enable it on my computer as many times as can but, once in a while, whenver I reopened the app it either disappears from the Preferences and I have to close the app and restart it to see if it re-appears or it shows up but it's once again disabled.
Log out of iTunes store and log back in and it should reappear.
I have filed bug report on this.

ITunes in the cloud not working for movies

Purchased a movie, Batman The Dark Night, four days ago. The movie became available in the iCloud for re-download etc. Everything worked fine until today. Now, the movies has dissapeared from my iCloud account. When I try to acess the "purchased" topic in the iTunes Store section of movies, it doesn't let me enter and says that "this item is not available in the iTunes Store Brazil at this moment". By the way, I am using the iTunes Store Brazil. The iCloud services have been very unstable since yesterday. Has anyone been experiencing the same kind of problem?

Apologies, it appears I have posted this in the incorrect category. I have posted a duplicate under iTunes for Mac. Unfortunately i have no idea how to remove my original post.
Robert

Mountain lion not loading documents in the cloud

Issues with documents in the cloud not loading in mountain lion??

Daniel,
The only thing I have seen is that loading times vary when I add stuff. It seems that it does not refresh my list as fast or is a little lagging from time to time. I have seen this with documents in the cloud and notes, some times takes a few minutes to "update"
Could be the amount of users in iCloud now just slowing the servers and im sure they will get it sorted out.

What's the point of documents in the cloud?

Problem:
I have many private and business projects organized in folders on my mac. Each folder contains a variety of files types, for example screenshots, pages, numbers, links, jpegs. Since i cannot afford to give them lengthy names to quicksearch them with spotlight and see every project related file, i simply put them in the project folder. I waited for "documents in the cloud" for more than a year now. And in its latest version its still not usable for me.
Except for single file projects there is no point of using it. My projects would be scattered in 5 places: (In the cloud) - Keynote, Pages, Numbers, Preview and the Mac (for Photoshop or similar not cloud supported file types.)
Maybe i totally missed the concept behind it and am doing it wrong.
I could put any gif, link, spreadsheet and text in a numbers document to unite some of the files in one place.
But then again what about Pdfs or how would i reuse pictures put in there?
I know that one point of the cloud is to get rid of the files system but i don't see how.
Any ideas or suggestions?

There may well be circumstances where documents in the cloud doesn't work for some people.
I myself have projects like you do, however our circumstances may be different or I may simply organise myself in a different way.
I tend to use documents in the cloud for working documents in progress, once they are completed they are then filed away in a more appropriate location. I do not try to use documents in the cloud for syncing my entire work history.

Pop up window says need to upgrade to newer version to work on document from the cloud. go to app store and it says already installed...help

pop up window says need to upgrade to newer version to work on document from the cloud. go to app store and it says already installed...help. Am trying to work on document from office computer at home on laptop.
This is what the pop up says:
You need a newer version of Numbers to open this spreadsheet.
You can download the latest version of Numbers from the Mac App Store.
Thanks,

WS,
At first, it can be difficult to determine which version of Numbers you are using. The user interfaces are different, but if you are new to the apps you may think you are using the new version when if fact you have launched the older version. Make sure you are using Version 3.x. Then you won't get the message that you need a newer version.
Use Spotlight to launch Numbers. After typing Numbers into the search field, pick the result that says "Numbers -- Applications".
Jerry

My documents to go is not working with my ipad. Is in the same wi-fi net

my documents to go is not working with my ipad. Is in the same wi-fi net. the intrener is ok, but i can to do synchronization?

I just synced mine and it worked just fine. I have an iPad 2 and the desktop version is running on a win 8 laptop.
Have you tried to unpair and re-pair your device? I've had to do that upon occasion.

ICloud I do not want to share some documents in the cloud. I f I turn off iCloud it says I will delete everything already there. How do I know what is already in the cloud

iCloud I do not want to share some documents in the cloud. I f I turn off iCloud it says I will delete everything already there. How do I know what is already in the cloud

Thank you. When I go into system preferences, then iCloud, then manage, it does not let me view what is there only says: ex: The documents stored inside Pages take up 623.3KB and gives me the option to: Delete Documents and Data. It does not let me see what files are there. I think it is time for me to go back to my apple store and get more acquainted with iCloud and storage and how to manage it. I had some issues with my mac about a month ago after downloading an updated version. The issue was related to syncing, iCloud, iTunes, calendar and storage. I am nervous about loosing more documents, photos, etc..from my Mac. Thank you for the information.

Documents in the Cloud a one-way street?

I was really looking forward to the Documents in the Cloud feature so that my Numbers spreadsheets would stay in sync between my Mac, iPad, and iPhone. However, currently any documents I save to iCloud from my Mac never become visible to Numbers running on my iOS devices. However, if I create a new document on iOS, the Mac version eventually sees it and also changes made on the Mac are synced to the iOS versions, albeit with quite a delay. The Mac is running Mountain Lion and all apps are patched to their latest versions. However, my iWork on the Mac is a boxed copy as I bought it before the MAS versions came out.
Does anyone have ideas on how to make this work properly? In the current form it's not quite what the feature description promised.

Actually, I found this:
Documents in the Cloud. And on your Mac or PC.
iCloud makes it easy to move Pages, Keynote, and Numbers documents between your computer and your iOS devices. Just sign in to icloud.com/iwork in any modern web browser, and all your iWork for iOS documents will be there — complete with your most recent edits. Click a document to download it in iWork ’09, Microsoft Office, or PDF format. You can also drag and drop any iWork ’09 or Microsoft Office document from your computer into one of the iWork apps on icloud.com, and it automatically appears on all your iOS devices, ready for you to review, edit, or present.
BUT - it states that the document will be downloaded. I am assuming then, that the document will need to be reuploaded after editing.
Can anyone confirm?

"Documents In The Cloud" lost after restore

Hey,
My Safari was acting up so I decided to restore my Air to a Time Machine copy that was like 2 weeks old. After doing this my Pages documents have been restored to the date the backup was made! This is horrible, I had some important work in there. Guess with all this smart cloud technology it's still important to keep backups :/
Anyway, is there ANY way I can get my Documents In The Cloud items back to what they we like yesterday, before the restore?
Any help is MUCH appreciated.

Documents stored in iWork (e.g. Pages docs) on icloud also have a copy stored locally. When you restored from a TM backup, you got back the old iwork files. Whether viewing the older files has put those copies in icloud, in place of the new ones, I'm not sure. But if you log into icloud.com and go to the iwork page, you'll find those files there. You can then download them to the mac. Whether they will be the recent, new versions or the old versions, I don't know.

Documents in the Cloud - Need an easy answer

I have OS X Mountain Lion on a 27 inch iMac and 13 inch MacBook Pro, iPhone 4 and an iPad 2. I am trying to use iCloud to sync documents such as Pages Keynote and Numbers between them seamlessly. I have documents in the cloud turned on on all of my devices. I can upload documents into the cloud from my Mac computers, and they automatically upload into the cloud on my iOS devices. Any changes I make to the document on my iOS devices (ipad and iphone) automatically appear on my desktop and MacBook almost instantly which is awesome.I just can't get it to work in reverse. What I mean is when I make changes on my imac or MacBook Pro the changes do not appear automatically on the iOS devices. Is there anyway to sync or save the changes made on my Macbook pro or imac directly to my iOS devices without saving the document and re-uploading the document onto iCloud after making changes or editing the document. This only adds another version of the document in the cloud which doesn't seem logical. having more than one copy of the document and iCloud seems ridiculous. I thought this was the reason to buy mountain lion so that all devices would seamlessly work together, and keeps your documents in sync across all devces.
I know someone in this community knows the answer. It's a yes or no answer, as it's either possible or it can't be done. I don't want to hear maybe a future update may fix the problem. Thank you for any advice
iMac (27-inch Mid 2010), OS X Mountain Lion, 1TB

.I just can't get it to work in reverse. What I mean is when I make changes on my imac or MacBook Pro the changes do not appear automatically on the iOS devices.
Try this...
Open System Preferences > iCloud
Deselect the box next to: Documents & Data then reselect it.
On the iOS devices, tap Settings > iCloud
Switch Documents & Data off then back on.
Give it a minute or two for edits to sync between your Macs and iOS devices.

Documents in the Cloud not working

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