Documents won't download completely from web site

Documents attempting to download from my insurer's website won't complete. Document loads partially in the Adobe window that opens, but a circular stats bar opens in the second page and the document won't finish.

The documents in question are my monthly insurance statement from USAA. I have always been able to download them before with no difficulty. I installed the latest update to Adobe Acrobat Reader, but still no luck. The document appeared only partially, but froze. I assumed the document from USAA was corrupted until I logged in using Google Chrome and the problem disappeared. Probably will use that browser going forward unless I can hear something that explains this.
Thanks for the offered assistance.
Ed Kerins

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