Documents won't download

I'm using a Learning Lab, so we have 15 iPads syncing to iCloud. Most documents download perfectly well, but a few fail to download in Pages, Word or PDF format.
I have tried these things:
Change the document on the original iPad, forcing a new save
checking and ensuring that Pages is syncing to the cloud
checking Settings for iCloud
Enabling storage and backup and forcing a current backup
None of these work. Many students' work will download for editing and printing. This is the only way I have to print student work, so I need it to function.
Any ideas?
PS I don't see replies to these questions. Isn't someone from Apple moderating this forum, or are we all out here alone?

Apple doesn't participate in this forum, it's only for users.
You are using 15 devices all syncing to the same iCloud account? You want all students to have access to all other student documents? I'm not sure how well iCloud works with multiuser activity like this.

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