.docx file received from a Windows user isn't displaying scientific writing in Word 2011 in OS X 10.6.8 - font or plugin problem?

I've tried searching everywhere and found similar issues, but nothing exactly this. I'm trying to format a document which was created in a Windows version of Word (unsure which year). However, the document has some scientific writing and minor equations (I assume), and they're just displaying as blank boxes, as if the font isn't installed. It says they should be in Cambria Math.
In Word 2011, Cambria and Calibri aren't displaying as installed fonts and they're listed as "heading fonts" separately in the drop-down, although they do show as all good in FontBook, and when I change to that font in the document, it does change to look like it's Cambria/Calibri. Highlighting and changing the font just changes it to code (ie: "PriBC", or "Cij", not a symbol) but it still says that it's "Cambria Math" after the change.
After some research I tried installing a trial of MathType in case that helped them display. When I highlight the symbols in Word, the MathType plugin pops up to deal with it, but I still can't get it to change to equations - either they disappear completely if I click to convert it to professional display, or they turn into codes like the one mentioned above under letter display. Admittedly, I don't have experience with this, so I'm wondering if there's something I should be requesting of the other person, some extra bundle of information to save in with the Word file?
There has also been one pop-up once that said that I didn't have Cambria installed on my system, which doesn't seem right, either.
On the plus side, my font collection is tidier than it's ever been. But on the downside, I still can't figure this out! Either, do you have suggestions how I can fix it from my end, or what details or steps I should specifically ask of the other person? (They're not particularly computer-literate, which is part of the problem.)
Thanks in advance.

Update: I upgraded to Mavericks today (10.9.1) and since then, problem solved! Don't know why that was the magic fix, but it was.

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