Dodgy Connection

Question

We've only been with BT for 4 days.  Day one was fine, speed & connection as expected.  Friday however there was a Broadband fault in our exchange area.  The service availability pages says they fixed it Friday night.  However since then, although the connection light on the HH3 stays solid, we generally have to submit requests for web pages 2 or 3 times before they appear.  Or even just timeout although the connection is still there.
The speedtest at http://speedtest.btwholesale.com/ gives
 Download speedachieved during the test was - 6.94 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps
The normal speedtest & connection problems pages 'can't find my details' so don't help.
This is not internal, no extensions active, microfilters in place nothing changed since before the problems started on Friday.
Any suggestions?
Thanks
Solved!
Go to Solution.

Answer 1

Thanks john46.
ADSL STats
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:08:02
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.6 dB / 28.0 dB
Line attenuation (Down/Up):
8.8 dB / 4.5 dB
Output power (Down/Up):
13.9 dBm / 12.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0
Fresh speedtest results
 Download speedachieved during the test was - 6.9 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps
I've plugged the HH into the test socket, phone is disconnected.  The quiet line test is quiet.
Even getting the speedtest page up took 3 attempts.
I could be wrong, but I don't think it is coincidence that this is happening just after the local fault.  I am aware of the 3/10 days when the line is automatically callibrated and don't expect much action from BT although I`ve emailed them. This is really unuseable at present.