Does adobe have a email I can complain to?

I ordered software for my new mac not realizing that I left it on the Windows format for the software.  I called the very next day to address the problem and they were great about getting me taken care of.  They told me my software would be delivered to my house in 5-7 buisness days.  It is the 8th buisness day so I called to check up on it.  They told me that the transaction was not made completly and told me that they would refund it and it will take 5-7 buisness days to get the money back in my account.  Then I was told that I should just download the trial version in the meantime.  I explained that I have already did that and it has expired, hints try it before you buy it.  Then I was told that I can purchase it again, I explained that I dont have enough money in my account to cover it.  So now I am out of luck.  Adobe needs to realize most of their buyers are students, and students dont really have the best income coming in for them.  All i am trying to say is couldnt they somehow renew my trial version sense they are the ones that told me something that was not true, because I have been waiting around for days on the software so I can work on things.

Carey Burgass
I am replying to you in this public forum, because your company leaves me with little choice. I bought Adobe Photoshop CS6 (Windows, Enlgish) from Adobe.com, in June of this year. I want an install CD, a physical CD. I believe after spending almost 1,000.00 on software, this isn't too much to ask. Apparently Adobe disagrees.
First, I spend about 45 minutes trying to find a way to ask for it, then try your "canned responses" chat. Wow - for the top software company in the world (supposedly) that was extremely disappointing. Mac's Hardware has a better chat service than that, seriously. I was told after about 7 canned responses, to call Customer Support. Which I do. After a 34 minute wait, I am put in touch with a representative who's english is so bad, we spend 15 minutes getting my name, only ny first name, the last name takes another 15 minutes. Finally, she finds my product, and mysteriously hangs up on me. Which, even though she took my phone number, no one calls me back.
I am so disappointed. I have never had customer service like this from companies where I've spent far less money than with yours.
I would like a CD mailed to my home address. Do I need to complain to the BBB, ConsumerAffairs and everyone else that will listen to accomplish this?
Please help me speak to a person who speaks English and can help me, or I will have no choice but to complain, and keep complaining.
Nicole Edwards
[email protected]

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