Does Adobe have actual support for their products?

Or does Adobe actually rely on these forums and/or for the customer figure things out for themselves?
First issue is that all video playback within Premiere CS6 stopped working ( periodically it works for a few days then stops again) . After trying all the recommendations (clearing out the cache, uninstalling and re-installing Quick Time, etc.) now the program does not even shut down and after forcing the program to close, it actually is still runs in the back ground using 1 gigabyte of memory.
I keep up on the maintenance of the machine (weekly and sometimes every day), install all the updates from Adobe, as well as the driver for the video card (directly from the vendor).
So has Adobe stopped provided updates for CS6 by coming out with the CC version? Perhaps the Creative Cloud subscription is not really worth the money since you get what you pay for value wise.
By just browsing through the forum, there appears to many issues, so how reliable is the product ?

Venting is fine, but really asking for help requires more information... and, as far as I know, CS6 is receiving NO further updates (but, since I don't work for Adobe, that may not be 100% true)
If you have an actual question, start with more information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
PS... with the video I edit (Canon SX510) and the computer I built (reply #6 for my hardware list in https://forums.adobe.com/message/6536849 message) I have ZERO problems with CS6

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