Does Adobe have any [knowledgeable] sales/technical staff? Any kind of support h#!!

There is something seriously wrong with Adobe!
I have been experiencing problems with Captivate 4 and Connect Pro. My lessons do not work when I upload a ZIP file that was packaged with the Captivate 4 SCORM packager.
I had a level 2 support issue created two weeks ago, plus two different Adobe employees offered help more than a week ago and I have not received a single answer from anyone.
Additionally, I am paying over $300 per month for a service (Connect Pro) and I cannot use it. I even attempted to contact Adobe Connect Pro through their "Request a consultation" service (https://www.adobe.com/cfusion/mmform/index.cfm?name=connectpro), at least, four times in the past two weeks. Nothing...nothing...nothing!
Calling one of their many numbers all seem to get routed to some place in either India or the Philippines and only one in ten calls seems to get me anywhere (that is how I eventually escalated my issue to level 2 support).
I think I just want my subscription money back and say good riddance to Adobe!
Question:
I recently sent a preliminary requirements e-mail documentation to a number of competitor LMS hosting organizations, such as:
interactyx, geolearning, learn.com, sumtotal, icslearninggroup, lectora, toolbook, etc..
Why was it so easy to send these organizations an e-mail, and within two days, receive a comprehensive reply... have several telephone discussions and even test some of them with my SCORM zip file. Yet, Adobe can't even reply to a single one of my emails... except for an acknowledgement that I have a support request.
Why should Adobe get my business any longer or EVER again?
My 'support' experience with Adobe is BY FAR the worst I have ever experienced EVER! No other bad support experience even comes close!

shawninvancouver,
Contact me directly at:  AChemey AT Adobe DOT com.
Regards,
Andrew

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    000000010456a000-0000000104a73000 [ 5156K] r-x/rwx SM=COW  /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
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    0x00007fff8614e67a mach_msg_trap + 10
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    14  com.apple.AppKit         
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    19  com.apple.AppKit         
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    22  com.apple.finder         
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    23  com.apple.finder         
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    26  libsystem_c.dylib        
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    27  libsystem_c.dylib        
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    0   libsystem_kernel.dylib   
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    1   libsystem_c.dylib        
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    0   libsystem_kernel.dylib   
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    0x00007fff86150192 __workq_kernreturn + 10
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    0   libsystem_kernel.dylib   
    0x00007fff86150192 __workq_kernreturn + 10
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    2   libsystem_c.dylib        
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    0x00007fff86150192 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff88800594 _pthread_wqthread + 758
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    0   libsystem_kernel.dylib   
    0x00007fff8614fdf2 __select + 10
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      rax: 0x00007fce76d18ac0  rbx: 0x00007fce76d0f5b0  rcx: 0x0000000000000000  rdx: 0x0000000000000000
      rdi: 0x0000000104b71000  rsi: 0x0000000000000000  rbp: 0x0000000104e808a0  rsp: 0x0000000104e80880
       r8: 0x000000000000000e   r9: 0x000000000000018a  r10: 0x0000000000000000  r11: 0x00007fce76d18ac0
      r12: 0x0000000000000000  r13: 0x000000000000a804  r14: 0x00007fff74121c80  r15: 0x00007fce76d1faf0
      rip: 0x00007fff8535b438  rfl: 0x0000000000010297  cr2: 0x0000000000000000
    Logical CPU: 2
    Binary Images:
    0x10456a000 -   
    0x104a72ff7  com.apple.finder (10.7.5 - 10.7.5) <83F36736-790D-3582-AC9D-91EFCC3DDB9D> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
    0x10510a000 -   
    0x10511ffff  com.apple.frameworks.preferencepanessupport (1.0 - 1.0) <B7E1A6D7-5C75-3626-ACD9-682B6CBC3EBF> /System/Library/PrivateFrameworks/PreferencePanesSupport.framework/Versions/A/P referencePanesSupport
    0x7fff6416a000 -
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    0x7fff84021000 -
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    0x7fff84028000 -
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    0x7fff84108000 -
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    0x7fff85174000 -
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    0x7fff851f5000 -
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    0x7fff851fa000 -
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    0x7fff85224000 -
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    0x7fff85225000 -
    0x7fff85280ff7  com.apple.opencl (2.0.19 - 2.0.19) <B05BF605-73B8-328F-A228-6FA59E1FC73A> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x7fff85281000 -
    0x7fff85288fff  com.apple.NetFS (4.0 - 4.0) <433EEE54-E383-3505-9154-45B909FD3AF0> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x7fff85289000 -
    0x7fff8531cfff  com.apple.PDFKit (2.6.5 - 2.6.5) <9CC30317-E89D-3DDF-9069-F3A9CEE4B9A1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x7fff85329000 -
    0x7fff8533fff7  com.apple.ImageCapture (7.1.0 - 7.1.0) <1AD40E02-2126-377B-A0D2-CBB21D932558> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x7fff85340000 -
    0x7fff85459fff  com.apple.DesktopServices (1.6.5 - 1.6.5) <5E7DD5F4-B4DA-3F75-A14A-3494E81CFBA0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x7fff855e5000 -
    0x7fff85d8dfff  com.apple.CoreAUC (6.16.12 - 6.16.12) <EF535959-14FE-3B61-9C32-DF4C54B8F12D> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
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    0x7fff85dc9fff  libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
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    0x7fff85e44000 -
    0x7fff85ee5fff  com.apple.LaunchServices (480.40 - 480.40) <C936A07F-0CF8-3F8E-BDB3-76AA7611B4CA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x7fff85f0f000 -
    0x7fff85f1cfff  libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <72C53E7B-C222-3BE5-9984-FDC328CC4846> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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