Does Adobe offer technical support?

Hi I'm a professional editor and I need technical support. Does Adobe offer this?
Forums are unhelpful. I post something and no one answers.

This is your third message Gpose79 - it looks like BOTH of your other questions were answered How do I open CR2 in CS6? and How do you manipulate a single letter (that's within a word)?
So what is your current problem?
Also... this is an open forum with mostly other users, but some Adobe staff who answer questions

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Does Adobe offer ANY support?

I am trying to install acrobat on my Mac. My PC crashed and the software was deactivated. Adobe's own website states that I have to contact Adobe to get this sorted. The only option it gives me for doing this is through 'Chat'. But I get a message stating that chat is unavailable. I have had the same message for the last few hours. It doesn't state if/when chat will be available again.
If Adobe tells me the only solution to my problem is contacting Adobe is there not some kind of responsibility for Adobe to actually give me the means to contact them? I know I ONLY spent £335.
Is there a problem with Adobe Chat support? Does Adobe own any telephones? Does Adobe actually exist or is it just a criminal gang? Currently I have no idea.

Hi Edin72 ,
An Acrobat for PC cannot be installed and activated on MAC, Acrobat purchased for PC can only be installed on PC.
Thanks,
Vikrantt Singh

Does adobe AIR 13 support Windows mobile app?

Does adobe AIR 13 support Windows mobile app?

Please vote here for Universal Windows app support, and hopefully the Adobe people will listen:
https://bugbase.adobe.com/index.cfm?event=bug&id=3787892

When does Adobe Encore CS3 support DTS-HD audio

When does Adobe Encore CS3 support DTS-HD audio?
Today I have tried to make a Blu-ray disc project with a 5.1 DTS-HD (192 kHz)audio track, but the DTS-HD audio track was much longer in the timeline than the videotrack! while the DTS-HD was encoded properly and was excactly the same length then the videotrack,
I think DTS-HD is still not supported by Adobe CS3....when will there be an update to solve this?

Okay - bug confirmed here.
DTS-HD MAS is not being correctly parsed by CS3.
I tried this using a 24-48 5.1 DTS-HD MAS file, and a file lasting around 20 minutes came in at over 4 hours in CS3.
Admittedly, I used the Blu Ray + HD DVD Primary profile.
So, I tried again using a 4.18 duration 5.1 mix at 24/48 resolution, using the pure Blu Ray profile.
When imported into Encore CS3, this came out at an apparent 1 hour 6 min file. Clearly, something is wrong here.
Further - it would appear that despite it being possible to import the stream, DTS-HD is simply not supported at all - you have to enable the "All Files" option to get the import dialogue to even see the file.
Yet again, we see Audio as the poor relation in a video suite.
Maarten
Best file a feature request for DTS-HD support.
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Same form should also be used for the Bug Report.
If enough people ask for this, it may get implemented - and as Adobe are concentrating on Flash & Blu Ray these days, you may even get lucky.

Does Adobe Audition 3 support Broadcast WAV files ?

Does Adobe Audition 3 support Broadcast WAV (BWAV) files ?

The ans is Audition (& Cool Edit before) has very impressive BWF capabilities.
But with some MASSIVE fundamental & fatal flaw problems
So good but sooooo missing some vital aspects,
Adobe are so close to having an app the Film/TV post community could use & love ( just like loads of people keep using "Photoshop" as the best 2D graphics app, no matter they maybe principally working in 3D; it is a crying shame the fact Adobe have bought this "gem" and don't it seems realize Audition is for sure the Photoshop for Audio. IMO nothing comes close, Audition is the ultimate Audio editor (and in no way bad, well pretty good, as a multi-track).
see some of my & others comments
http://forums.adobe.com/message/1193420#1193420
John L

Does Adobe Digital Editions support media queries?

Does Adobe Digital Editions support EPUBs with media queries?

Thanks Jim,
Is it possible to use more than one CSS by using conditional query in XHTML like this:
<link href="a.css" media="all and (min-width: 768px) and (max-width: 1024px)" rel="stylesheet" type="text/css" />
<link href="b.css" media="all and (min-width:1025px)" rel="stylesheet" type="text/css" />
ADE will recognize the "media" parameters?

Does Adobe Edge Inspect support a user agent switcher or mobile emulator?

Hey there,
Does Adobe Edge Inspect support a user agent switcher or mobile emulator?
is there any kind of particular user agent switcher/emulator that is supported? if so, which?
does Adobe have a reliable user agent switcher that supports a tilt option?
thanks for any help on this

Please ask your question in the Edge Inspect forum here http://forums.adobe.com/community/edge_inspect. They will be able to help you.

Does Adobe offer the software Pattern Maker for InDesign CS6?

Does Adobe offer the software Pattern Maker for InDesign CS6?

That plugin is sold by Teacup Software.
http://teacupsoftware.com/products/patternmaker1_0.html

How long does Adobe offer Photoshop CS6 recertification exams?

I am studying to recertify as an Adobe Certified Expert in Photoshop CS6 (an an ACE Photoshop CS5).
How long does Adobe offer the Photoshop CS6 recertification keeping the CS6 recertification available?
Thanks.
Franck

Hi Franck,
Please refer the link: http://training.adobe.com/certification/exams.html#p=1.
Regards,
Romit Sinha

Does Adobe offer an app to perform a batch conversion from Canon CR.2 raw files to TIFF files?

Apply Adobe Photoshop to astrophotography requires numerous images to be converted from a raw CR.2 file to TIFF files. Does Adobe offer an app to perform a batch conversion from Canon CR.2 raw files to TIFF files?
Thanks.

Trevor.Dennis wrote:
Note the option to open the first file and apply settings.
Personally, I'd be nervous of batch processing RAW files because they can need significantly different treatments file to file, but it is doable. I would assume that Image Processor would allow the XML sidecar files, so you would have the option of looking through and fine tuning any files that were not up to scratch.
You do not need to use that option. There are two other options. If the RAW file has never been process by ACR then ACR would use your defaults for the cameras used no ACR dialog UI will display. If the RAW file has been process by ACR there are ACR settings either in you ACR database or in your RAW files sidecar files in the same folder as the raw file these will be used.
I will often use the Bridge to process groups of RAW image files that look like they have similar exposures looking at the thumbnails the bridge displays. ACR will open for the group of RAW files. I will process one RAW file and sync the settings to the other image in the group. I may also make other ACR setting for some in the group like crops or spot healing for dust that may be in some sykes because my sensor needed cleaning. When I'm done all I do is click on the DONE button in ACR so it will save out ACR setting for all the raw files in the group. No image files are saved. When I use the image processor script I never use the open first RAW option and the Automate Image Processor Pro plug-in script does not have that option open first RAW in ACR and use the setting set for all other RAW files..

Does Adobe offer a mobile app for editing PDFs?

I'M looking for a mobile app that can be used on a Chromebook or iPad that provides the PDF editing functions offered by Acrobat. Does Adobe offer such a product? If not, what do you recommend from the currently available apps.

AFAIK, no.
On Wed, Mar 18, 2015 at 4:27 PM, karing57931227 <[email protected]>

Does Adobe offer discounted pricing for veterans ?

Does Adobe offer discounted pricing for veterans ?
Looking into the cloud service.
Thank you for the assistance

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html

Does Adobe offer a way for me to put my application on my website so they can fill out and sign?

Does Adobe offer a way for me to put my application on line for a driver to complete and sign?

Hi,
Please try with Adobe EcohSign.
Perry

Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? B

Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? Buy an external CD drive? Is the answer really "too bad"?

Acrobat 9 for Mac can be downloaded from
Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools
Follow the Very Important Instructions on that page first BEFORE you click the download link.

Does Adobe have actual support for their products?

Or does Adobe actually rely on these forums and/or for the customer figure things out for themselves?
First issue is that all video playback within Premiere CS6 stopped working ( periodically it works for a few days then stops again) . After trying all the recommendations (clearing out the cache, uninstalling and re-installing Quick Time, etc.) now the program does not even shut down and after forcing the program to close, it actually is still runs in the back ground using 1 gigabyte of memory.
I keep up on the maintenance of the machine (weekly and sometimes every day), install all the updates from Adobe, as well as the driver for the video card (directly from the vendor).
So has Adobe stopped provided updates for CS6 by coming out with the CC version? Perhaps the Creative Cloud subscription is not really worth the money since you get what you pay for value wise.
By just browsing through the forum, there appears to many issues, so how reliable is the product ?

Venting is fine, but really asking for help requires more information... and, as far as I know, CS6 is receiving NO further updates (but, since I don't work for Adobe, that may not be 100% true)
If you have an actual question, start with more information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems - Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
PS... with the video I edit (Canon SX510) and the computer I built (reply #6 for my hardware list in https://forums.adobe.com/message/6536849 message) I have ZERO problems with CS6

Does Adobe offer technical support?

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