Does Adobe provide Mental Health Support after talking with Customer Service?

I purchased LR5 recently and since LR6 was released soon after i applied for their free upgrade service, i put in the application but they hadn't responded in a few days so spoke to customer support. They literally didn't know the difference between LR6 and LRCC, they asked me to download the product from Adobe's website and provided a link for me to purchase it again, then insisted i use that link even even though i told them i already purchased LR, when they couldn't understand what it was i wanted they then insisted i call customer support...Literally customer support asked me to call customer support?
They then sent me a link to to download Ceative Cloud, when i said this is a subscription service not the standalone they said no they are the same now.
And finally in what was a lengthy and painfull process i received this accusation at the end after which they literally ended the conversation abruptly:
Customer support: Please contact your reseller .
obsidian element: why would my reseller provide a free upgrade, this is the Adobe program not theirs
Customer support: I gave you the link else request you to contact our sales team.
obsidian element: i put in an aplication with adobe, im trying to find out why adobe hasnt responded to it so far.
obsidian element: are you able to find out what is wrong with the application adobe has or not?
Customer support: Request you to contact the person from whom you purchased it. This product is under someone else name.
Customer support: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
They literally accused me of theft even though i provided Adobe with my serial number and purchase reciept.

If anyone doesn't want to download LR6 use this link:
https://adobeid-na1.services.adobe.com/renga-idprovider/pages/login?callback=https%3A%2F%2 Fims-na1.adobelogin.com%2Fims%2Fadobeid%2FCreativeCloudDownloadWorkflowWeb1%2FAdobeID%2Fto ken%3Fredirect_uri%3Dhttps%253A%252F%252Fcreative.adobe.com%252Fproducts%252Fdownload%252F lightroom%2523from_ims%253Dtrue%2526old_hash%253D%2526client_id%253DCreativeCloudDownloadW orkflowWeb1%2526scope%253DAdobeID%25252Copenid%25252Cgnav%25252Ccreative_cloud%25252Cread_ organizations%25252Cadditional_info.screen_name%25252Cadditional_info.secondary_email%2526 api%253Dauthorize%26state%3D%257B%2522ac%2522%253A%2522creative.adobe.com%253ALogin%253ADo wnload_lightroom%2522%252C%2522av%2522%253Anull%252C%2522di%2522%253Anull%252C%2522mc%2522 %253Anull%252C%2522pl%2522%253Anull%257D&client_id=CreativeCloudDownloadWorkflowWeb1&scope =AdobeID%2Copenid%2Cgnav%2Ccreative_cloud%2Cread_organizations%2Cadditional_info.screen_na me%2Cadditional_info.secondary_email&display=web_v2&denied_callback=https%3A%2F%2Fims-na1. adobelogin.com%2Fims%2Fdenied%2FCreativeCloudDownloadWorkflowWeb1%3Fredirect_uri%3Dhttps%2 53A%252F%252Fcreative.adobe.com%252Fproducts%252Fdownload%252Flightroom%2523from_ims%253Dt rue%2526old_hash%253D%2526client_id%253DCreativeCloudDownloadWorkflowWeb1%2526scope%253DAd obeID%25252Copenid%25252Cgnav%25252Ccreative_cloud%25252Cread_organizations%25252Caddition al_info.screen_name%25252Cadditional_info.secondary_email%2526api%253Dauthorize%26response _type%3Dtoken%26state%3D%257B%2522ac%2522%253A%2522creative.adobe.com%253ALogin%253ADownlo ad_lightroom%2522%252C%2522av%2522%253Anull%252C%2522di%2522%253Anull%252C%2522mc%2522%253 Anull%252C%2522pl%2522%253Anull%257D&state=%7B%22ac%22%3A%22creative.adobe.com%3ALogin%3AD ownload_lightroom%22%2C%22av%22%3Anull%2C%22di%22%3Anull%2C%22mc%22%3Anull%2C%22pl%22%3Anu ll%7D&relay=87780679-64f0-43cf-99c5-a39d30967954&locale=en_US&flow_type=token&dc=false&eu= false&force_marketing_permission=true&client_redirect=https%3A%2F%2Fims-na1.adobelogin.com %2Fims%2Fredirect%2FCreativeCloudDownloadWorkflowWeb1%3Fclient_redirect%3Dhttps%253A%252F% 252Fcreative.adobe.com%252Fproducts%252Fdownload%252Flightroom%2523from_ims%253Dtrue%2526o ld_hash%253D%2526client_id%253DCreativeCloudDownloadWorkflowWeb1%2526scope%253DAdobeID%252 52Copenid%25252Cgnav%25252Ccreative_cloud%25252Cread_organizations%25252Cadditional_info.s creen_name%25252Cadditional_info.secondary_email%2526api%253Dauthorize%26state%3D%257B%252 2ac%2522%253A%2522creative.adobe.com%253ALogin%253ADownload_lightroom%2522%252C%2522av%252 2%253Anull%252C%2522di%2522%253Anull%252C%2522mc%2522%253Anull%252C%2522pl%2522%253Anull%2 57D&ctx_id=download_lightroom&idp_flow_type=login

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